Tribes Travel Reviews 

243
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superb organization and seamless execution of their holidays, with every detail, from transfers to excursions, running smoothly. Many highlight the exceptional staff and customer service, appreciating their patience, knowledge, and ability to tailor trips to specific needs and interests, contributing to memorable and stress-free experiences. Reviewers found the accommodation, guides, and overall locations to be outstanding. However, some customers experienced communication issues, such as unreturned calls from specialists or feeling their concerns were dismissed. A few also noted problems with local partners being incommunicado or transfers not arriving as scheduled.

What people talk about most

Holidays

People report positive experiences with holidays, often describing them as fantastic, amazing, and even a... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the first-class experience, excellent... See more

Location

Customers consistently note positive experiences with location, praising the selection of incredible places... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and expertise of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb organisation and every transfer, every hotel, every excursion went like clockwork. It was great peace of mind to have things in place and to be able to fully enjoy our fabulous holiday. We woul... See more

Company replied

Rated 5 out of 5 stars

Tribes Travel are South American experts using local people and care about the environment of the countries they cover. We cruised the Galapagos for a week on the Origin and Arturo at Tribes Trave... See more

Company replied

Rated 5 out of 5 stars

Tribes listened really carefully to what we were looking for in a safari and were able to consider many options and propose a fabulous trip for us - aside from considering our overall budget they coul... See more

Company replied

Rated 5 out of 5 stars

We had a great trip to Costa Rica. Everything went so smoothly. We got support with the initial planning, Andrew helping us pin down our itinerary based on our interests and things we’d like to see an... See more

Company replied


Company details

  1. Tour Operator
  2. Boutique Hotel
  3. Cultural Tours Provider
  4. Travel Agency

About Tribes Travel

Written by the company

Discover the world with Tribes Travel

Why travel with Tribes?

The Tribes team creates high-quality, tailor-made holidays, adventures and safaris; unmissable and inspirational travel experiences which aim to feed your spirit and benefit wildlife, environments and people.

Tribes is all about wonderful people: you, the curious traveller; our valued destination partners; the often visionary property-owners we work with; the superb guides, chefs, drivers . . . and, of course, our incomparable team of experts here in the UK.

We’re sure that your holiday will make you very happy as well as positively benefiting some beautiful corners of the earth along with the people and wildlife who live there.

We are: trustworthy & reputable – friendly & personal – knowledgeable & imaginative – responsible & protective – fully-bonded & offer value for money.


Contact info

4.8

Excellent

TrustScore 5 out of 5

243 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(243)

75 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tanzania Experience

A truly magical experience visiting Stone Town, Rufiji River camp, Ruaha River camp and Mafia Island.
The travel consultants local knowledge of Tanzania meant that they were able to provide detailed information in advance of the trip and all the logistics work seamless when we were there.

13 June 2024
Unprompted review
Rated 5 out of 5 stars

We couldn't fault them

All the advice and suggested camps/transfers (especially the helicopter one!) were excellent. They also remained in regular contact and were always making us aware or reminding us of when something was required to be done. We couldn't fault them

1 July 2024
Rated 5 out of 5 stars

Adventures in Zambia with the Family

We had the best experience visiting Zambia, Chris listened to what we wanted, asked what our priorities were, then put together the most wonderful itinerary visiting some very unique lodges, the flights were all organised, we just had to turn up, all of the planned activities were exactly as described, Tribes were always contactable should we need anything, I felt happy knowing Chris had planned our perfect trip, thank you

21 June 2024
Unprompted review
Rated 5 out of 5 stars

Victoria Falls and Botswana

After checking out lots of travel companies to plan the trip of a lifetime, I settled for Tribes. Thank goodness I did as from the first conversation planning our itinerary they listened to exactly what I wanted, suggesting different camps to have an immersive experience of Botswana. A special mention to Vanessa Berry who was my point of contact throughout and answered all of my many questions promptly and in detail. I will absolutely use this company again and would highly recommend.

8 June 2024
Unprompted review
Rated 5 out of 5 stars

Top company

Wonderful experience booking my trip with Tribes, they listen to your requirements, make suggestions to help you make the right decision, plus their staff know the destinations.
Once on holiday we were met at the destination and helped through immigration and at all of the border crossings.
You won't go wrong with this company

23 June 2024
Rated 5 out of 5 stars

I wanted to book my dream holiday to…

I wanted to book my dream holiday to Peru, after many weeks of research I came across Tribes. I spoke with Andrew and asked many questions, Andrew understood what I wanted and put together a package to work for my wife and myself.

We went on the holiday in May and found the the hotels that were booked were absolutely fantastic, the guides that met us and booked us into the airport and also the hotel were absolutely fantastic.

The guides that were allocated to us were so friendly and their knowledge was first class, this help make our trip even more memorable.

I can’t thank Andrew and Tribes enough for helping make this a trip of a life time.

19 May 2024
Unprompted review
Rated 5 out of 5 stars

We had a wonderful holiday in Costa…

We had a wonderful holiday in Costa Rica. Everything went smoothly and ran like clockwork, with the drivers taking us around arriving early or on time to the exceptional lodges and ranches where we stayed. We were able to see the amazing sights, animals and birds that we had hoped to see. It was brilliant.

2 May 2024
Rated 5 out of 5 stars

What an amazing holiday

What an amazing holiday! Thank you Tribes - and especially Chris MacDougall. Chris was so helpful, knowledgeable and friendly all the way through from planning our trip to when we actually departed seven months later. Everything went perfectly - the lodges and camps were wonderful, the staff there so friendly and helpful, the travel arrangements smooth and we saw so many amazing animals (I’m sure Chris had a word with them too to ensure they showed up when expected!!)
I would have no hesitation in recommending Tribes to organise a holiday (in our case in Botswana) - we will certainly be using them again.

15 May 2024
Unprompted review
Rated 4 out of 5 stars

Trip of a lifetime

My family went on the trip of a lifetime and explored the Andes, the Amazon, the Cloud Forest & the Galapagos... in 3 amazing weeks across Ecuador. Tribes were great at giving itinerary recommendations in tune with our expectations, making the whole process easy so all we had to do was to get excited about our adventure!

15 April 2024
Rated 5 out of 5 stars

Outstanding organisation

The organisation was outstanding. All the transport arrived at the agreed times and the holiday was a great experience with really nice hotels and a fabulous selection of wildlife

27 April 2024
Rated 5 out of 5 stars

Botswana safari holiday

We've just returned from an amazing trip to Botswana, organised by Tribes. They recommended some superb places to stay, the wildlife and guides were outstanding and all the logistics worked perfectly. It was a fantastic holiday.

23 April 2024
Unprompted review
Rated 5 out of 5 stars

Peru Trip 2024

Our consultant , Andrew Chaundler, was excellent. Highly knowledgeable and out together a great itinerary. The logistics on our trip were all handled incredibly smoothly and all the hotels were fantastic . We’ve used Tribes before and would use them again without hesitation.

29 March 2024
Rated 5 out of 5 stars

A relaxed Costa Rican adventure

Before finaly booking my Costa Rican holiday with Tribes I had already spoken to various well know travel agents.
The difference with this company is that they really listened to me, and what I wanted. They also planned my trip having understood what I didn't want, which was crucial to its success.
Myself and my husband visited 4 different locations, had 2 boat trips and 1 internal flight transfer. All arrangements were perfect.
Would I use Tribes travel again?
Absolutely and without a second thought!

31 March 2024
Rated 5 out of 5 stars

Superb bespoke planning and…

Superb bespoke planning and communication from Arturo throughout the build up. Amended itinerary to suit our requirements and, when we got to South America, everything went without a hitch: several airport collections, excursions, guides, excellent hotels and an superb boat and staff for the Galapagos leg of the holiday. Thank you for making an amazing holiday so easy!

14 April 2024
Rated 5 out of 5 stars

Really well informed and helpful staff

Really well informed and helpful staff, who couldn't do enough to make my 'once in a lifetime' trip the best it could possibly be. No question too trivial for them to answer, no concern to small for them to respond to. Absolutely fantastic. Can't thank Chris and her colleagues enough for organising the best trip.

6 April 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look