Tribes Travel Reviews 

243
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superb organization of their holidays, noting that every detail, from transfers to excursions, ran seamlessly and without stress. The staff, including specific individuals, are frequently highlighted for their helpfulness, patience, and ability to tailor trips to individual needs and interests. People appreciate the excellent customer service, with many feeling well-supported and confident throughout the planning process and during their trips. Reviewers also commend the fantastic locations and accommodations chosen, along with knowledgeable guides and friendly drivers, contributing to memorable and often However, some people were dissatisfied with communication, mentioning unreturned calls and a lack of interest in their feedback. A few other people also felt that some aspects of their trip were marred by issues with hotels or transfers, and that the benefits of arranging their holiday through the company were minimal.

What people talk about most

Holidays

People report positive experiences with holidays, often describing them as fantastic, amazing, and even a... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the first-class experience, excellent... See more

Location

Customers consistently note positive experiences with location, praising the selection of incredible places... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and expertise of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb organisation and every transfer, every hotel, every excursion went like clockwork. It was great peace of mind to have things in place and to be able to fully enjoy our fabulous holiday. We woul... See more

Company replied

Rated 5 out of 5 stars

Tribes Travel are South American experts using local people and care about the environment of the countries they cover. We cruised the Galapagos for a week on the Origin and Arturo at Tribes Trave... See more

Company replied

Rated 5 out of 5 stars

Tribes listened really carefully to what we were looking for in a safari and were able to consider many options and propose a fabulous trip for us - aside from considering our overall budget they coul... See more

Company replied

Rated 5 out of 5 stars

We had a great trip to Costa Rica. Everything went so smoothly. We got support with the initial planning, Andrew helping us pin down our itinerary based on our interests and things we’d like to see an... See more

Company replied


Company details

  1. Tour Operator
  2. Boutique Hotel
  3. Cultural Tours Provider
  4. Travel Agency

About Tribes Travel

Written by the company

Discover the world with Tribes Travel

Why travel with Tribes?

The Tribes team creates high-quality, tailor-made holidays, adventures and safaris; unmissable and inspirational travel experiences which aim to feed your spirit and benefit wildlife, environments and people.

Tribes is all about wonderful people: you, the curious traveller; our valued destination partners; the often visionary property-owners we work with; the superb guides, chefs, drivers . . . and, of course, our incomparable team of experts here in the UK.

We’re sure that your holiday will make you very happy as well as positively benefiting some beautiful corners of the earth along with the people and wildlife who live there.

We are: trustworthy & reputable – friendly & personal – knowledgeable & imaginative – responsible & protective – fully-bonded & offer value for money.


Contact info

4.8

Excellent

TrustScore 5 out of 5

243 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(243)

75 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time using Tribes

First time using Tribes. Did a 2 week trip in Ecuador- Quito, Galapagos & the Amazon. Everything went to plan. Seamless travel arrangements, transfers & quality guides.
Thank you Arturo for putting it all together.
Would recommend Tribes and use them again without hesitation.

1 February 2025
Unprompted review
Tribes Travel logo

Reply from Tribes Travel

Thanks so much for the 5 star review Savi! I am very happy to read how well the trip went. Coming from Ecuador, Arturo knows that area better than anyone. I I know he really enjoyed planning this one with you.

Charlie and the team at Tribes

Rated 5 out of 5 stars

Probably the best country we have visited!

Great country with a host of activities to suit most ages and abilities. Jurassic style rainforest with lots of animals although, some are quite elusive! Food was fantastic although surprisingly more expensive than I thought and defo’ more than other S. American countries. Booked Tribes for first time, usually sort everything myself, best travel agent I has used to date. Comms good and their app was extremely useful. Had 6 transfers which were spot on the times provided to me and could not fault the choice of hotel they selected- Tortuguero was the most basic but was my favourite!
Thinking of Victoria Falls and SA in 2027, definitely consider Tribes for that trip.

13 February 2025
Tribes Travel logo

Reply from Tribes Travel

Thanks so much for the wonderful feedback Paul! Always nice to hear we are the best travel agent you have used, I will pass that feedback on to Andrew. When you are ready to get that South Africa trip booked, let us know, we would love to help!

Charlie and the team at Tribes

Rated 5 out of 5 stars

Superb Holiday…

We have just had a superb 19 day holiday in Kenya, organised by Tribes Travel. We went to 5 different camps and saw a huge variety of animals and birds in the different terrains.
We stayed in luxury, were looked after marvellously and the logistics of moving around had all run like clockwork. The whole holiday from the idea , planning and the actual event could not have been bettered.
Thank you Tribes

2 February 2025
Tribes Travel logo

Reply from Tribes Travel

Thank you so much for the 5 star feedback Patricia! I just took a look at your itinerary, what a trip! I am so glad to hear it ran like clockwork.

Charlie and the team at Tribes

Rated 5 out of 5 stars

I would thoroughly recommend Tribes Travel

I would thoroughly recommend Tribes travel, they gave us superb advice. Thank you to Andrew of Tribes in UK and all staff of Swiss Travel in Costa Rica. We had a holiday of a lifetime. Absolutely wonderful time travelling around starting from San Jose on light 12 seater aircraft to Tortuguero hotel and treks within the rain forest, travelled onto Arenal again on the light aircraft again fabulous organised treks then onto Monteverdi to the Cloud Forest our final hotel for three full days rest was Manuel Antonia hotel Arenas del Mar . Well talk about saving the best for last!!! Wonderful hotel and staff all so genuinely friendly and kind.
Come on people give Tribes a ring.

16 January 2025
Unprompted review
Tribes Travel logo

Reply from Tribes Travel

Thanks so much for the 5 star review James, it really is appreciated. I know Andrew was really chuffed to hear how well this holiday went as he mentioned this is your last big trip. What more could you ask for, than a holiday of a lifetime! Thanks for trusting us with this big one!

Take care, Charlie and the team at Tribes

Rated 5 out of 5 stars

Great Specialist in Costa Rica

We booked part of our trip privately (Flight and some hotels) and Tribes were great to work flexibly with. I wanted a Costa Rica specialist and their service and knowledge is excellent. Also they work with Swiss Travel the most experience travel operator in CR and this shows in terms of quality of excursions and relationships with hotels.

6 February 2025
Tribes Travel logo

Reply from Tribes Travel

Thanks so much for the excellent feedback Sue. We pride ourselves on our specialist knowledge so that is great to hear. Andrew was out in Costa Rica just over a year ago, we try and get the team out as often as possible so we have the most up to date knowledge. I will also pass the feedback over to Swiss Travel, they are brilliant partners to work with as we know they will always look after our customers.

Charlie and the team at Tribes.

Rated 5 out of 5 stars

Excellent Taylor made itinerary

From initial enquiry to completed trip we felt that this holiday was tailored completely to our requirements. A very detailed itinerary was provided and good support and updated information throughout the trip. All was as described and expected. Alex had listened, and excelled in his selection of remote lodges an abundance of accessible wildlife. The use of the Vamoos app was great and saved us carrying paperwork with us.
We will not hesitate to use Tribes Travel for our next trip

16 January 2025
Unprompted review
Tribes Travel logo

Reply from Tribes Travel

Thanks so much for the positive feedback Susan. The most important thing we can do, is listen to what our customers really want, so I am really pleased to hear that the trip was tailored to exactly what you were after. Alex really know his stuff, a true Costa Rica specialist.

Charlie and the team at Tribes.

Rated 5 out of 5 stars

Fantastic trip

Fantastic trip, everything planned to perfection.

24 January 2025
Tribes Travel logo

Reply from Tribes Travel

Thanks so much for the 5 stars Steve, glad to hear it was planned to perfection and that you had a fantastic trip!

Charlie and the team at Tribes

Rated 5 out of 5 stars

Highly Recommended Travel Company

My wife was born and brought up in Tanzania and we had always wanted to go back and visit the places where she lived as a child. We had considered organising the trip ourselves as I’ve travelled extensively in my career and foreign travel is no mystery. However, on this particular trip we felt we needed some professional assistance in setting everything up. We started talking to tribes about 18 months ago and it was clear from the outset, they fully understood what we wanted to achieve from this trip. We wanted to visit some of the towns my wife had lived in as a child and then go on a Serengeti Safari, visit the Ngorongoro Crater and have a few days to unwind in Zanzibar before flying home.

Tribes put together a superb itinerary for us. Particularly as we were on a limited time for travel, we could only spare three weeks due to other family commitments.

We have just returned from our ‘African Adventure’ and are so delighted with the overall experience as it all went without a single hitch. As someone who has been to over one hundred countries that is an amazing feat.

We think we will return in a few years time, hopefully with our grandchildren and the first thing I will do is give Tribes a call. Tribes want me to do a little review.

9 January 2025
Tribes Travel logo

Reply from Tribes Travel

Thanks so much for the feedback Mark. We are so happy to hear that you had such a great time and your Wife got to visit all the places where she grew up. Chris really knows Tanzania like no one else.

Charlie and the team at Tribes

Rated 5 out of 5 stars

Fantastic Costa Rican holiday

Alex at Tribes booked some fantastic lodges for us in the rain forest, the hills and the OSA peninsula. He chose a less busy route so we felt as though we had a unique and informative experience. The organised tours were in small groups and the guides very knowledgeable. Jose from Chayote was a font of information and took us to eat at the local ‘Soda’ which we both enjoyed. One of the highlights was seeing a whale near Il Caño where we also saw dolphins and snorkelled with turtles and Rays under the guidance of our two brilliant guides.
Unfortunately the final hotel at San Antonio, though a 5* was possibly the least welcoming and after a wait of over 3.5 hours to access our room I did complain, and followed this with a further complaint when our ‘ garden view’ room looked out on to a large green electricity box and the fly screen fell off the door. The hotel staff ( no manager in sight despite a request)were very understanding, moved us to a better room and provided complimentary drinks.
Finally I can recommend the food in all the hotels, it was beautifully prepared and very tasty.

23 January 2025
Tribes Travel logo

Reply from Tribes Travel

Thanks so much for the feedback Andrew. I am really glad to hear how well the trip went and how much you enjoyed the lodges. All our recommendations are from personal experiences and Alex knows Costa Rica as well as anyone.

Thank you for also letting us know about the hotel in San Antonio. We will raise this with our partners on the ground. I am glad to hear they moved you too a better room.

Charlie and the team at Tribes

Rated 4 out of 5 stars

For the most part they were pretty…

For the most part they were pretty good. Transfers etc all on time and where they should be. However we were really disappointed by one hotel and when we looked to move, the ground handlers were very unhelpful. Due to the time difference, Tribes were not able to help hugely and we had a few frustrating days.

1 January 2025
Tribes Travel logo

Reply from Tribes Travel

Thank you for taking the time to leave a review of your trip. We’re truly sorry to hear that one of the hotels didn’t meet your expectations and that the situation wasn’t handled to your satisfaction. Our partners in every country are committed to providing excellent service, and we also have a 24-hour support line to address any issues promptly. I’d like to look into this further for you. Could you please email me the details at charlie@tribes.co.uk?

Rated 5 out of 5 stars

Booking with Tribes was an enjoyable experience followed by an amazing individual holiday that passed without a hiccup

So easy working with Andrew to tailor a holiday to our objectives and budget. The organisation from Tribes was brilliant and every transfer passed without even he smallest hitch. The hotels/ecocamp proposed were super and without fault. Locations superb and you even organised superb weather !!!

16 December 2024
Tribes Travel logo

Reply from Tribes Travel

Hi Tony,

Thanks so much for leaving a review of your trip. I am so glad to hear that you had an amazing holiday. I think everyone here was jealous of that one! Andrew really knows his stuff!

Charlie and the team at Tribes.

Rated 5 out of 5 stars

Seamless experience! Highly recommended.

Tribes Travel organised a 10-day tour of Costa Rica for us and ensured we had a wonderful holiday experience. Everything was seamlessly organised and stress-free. We had all the information we needed, the accommodation was of very high standard and we even had access to 24-hour support via WhatsApp. We’d definitely recommend them!

11 December 2024
Tribes Travel logo

Reply from Tribes Travel

Thanks so much for taking the time to leave a review Sarah and Laura. I am really happy to hear that you had a wonderful trip and that everything with the service was of a high standard. Our Latin America team know the country inside out, thanks for choosing Tribes.

Charlie and the team at Tribes

Rated 5 out of 5 stars
Tribes Travel logo

Reply from Tribes Travel

Thanks so much for leaving a review Carmel. I am really happy to heard that you had an excellent holiday! Swiss are brilliant, we choose our partners very carefully and we know they always really look after our customers in Costa Rica.

Thanks for choosing Tribes!

Charlie and the team at Tribes

Rated 5 out of 5 stars

Great trip to Costa Rica

Great trip to Costa Rica. Flora and fauna were magnificent. The organisation of the trip was flawless - every pick up, whether for a transfer or for an excursion, was on time. All of the transfers were good. Three of our five hotels were absolutely fine. One was exceptional. The fifth was under par (they were doing a massive building project on site - so no lift to our fourth floor and constant noise). Would recommend the trip but have three bits of advice: (1) It rains more than you think in Costa Rica. The dry season just means less rain! Be prepared. (2) the place is expensive - I'd say on a par with California for eating out, drinking and even a cup of coffee. This surprised me. (3) Because its raining a lot of the time, free days aren't much use unless you fill them with more excursions (and there are a load to do worth doing). This, of course, costs extra and, see (2) at Cali costs. Budget to spend a lot of money while on the trip!

12 December 2024
Rated 5 out of 5 stars

Good itinerary

Good itinerary, good communication, good accommodation choices. Made a long trip easy with all the travel sorted and stayed in touch when our flight had to be diverted. Felt safe with all the trips and transport. I would recommend tribes and use them a
gain.

2 December 2024
Rated 5 out of 5 stars

Excellent service

Excellent service planning our trip to Costa Rica with first class app to heighten the anticipation. The in-country agent Swiss Travel were faultless - every transfer and included trip worked without a hitch. Highly recommended

3 December 2024
Rated 5 out of 5 stars

Costa Rica Trip November 2024

Excellent tailor made trip, personalised to my requirements. I was informed of positive and negative elements of my plan and was kept up to date up until I travelled. The app was excellent too and the pre trip check provided was really helpful.

12 November 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look