When I booked my tikets I paid for one suticase of 23 kg. 2 small suticase for placement in the sshelf in plane was suppose to be free or including the tickets price. Om airport chek in the person... See more
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The hotel was not at all what was promised in pictures and other info. The pool didnt have any water in it when we arrived! Our keys didnt work half the time. Housekeeping took towels away nyt didnt b... See more
Company replied
I spoke to a friendly person for cancellation of my Travel Link prime subscription. She resolved the issue, but she kept trying to persuade me to keep the service, and also came back many times with c... See more
Company replied
1. Sometimes you refer flight changes to the airline and when we contact the airline, they refer you back and it's a frustrating cycle. 2. I once bought additional insurance from you for a rental car... See more
Company details
About Travellink
Written by the company
Travellink is one of the world’s leading online travel agencies; a true disruptor in the online travel booking sector.
The business puts cutting-edge technology solutions to work on behalf of travellers worldwide. It offers the widest choice of flights from over 700 airlines as well as the greatest variety of hotels, and car rentals.
Founder of Travellink Prime, the very first subscription programme ever created in travel, Travellink is revolutionising the way people search for, book and enjoy travel.
Travellink is part of the eDreams ODIGEO Group, one of the world’s largest online travel companies serving 20 million customers globally.
Resolve issues quickly, and receive top-notch support effortlessly!
| Customer Service |
Find out our exclusive savings on flights, hotels and cars. Over 7 million people travel with Prime.
| Travellink Prime |
Search, find, and book cheap flights with ease—your journey starts here!
| Travellink Flights |
Find now better deals looking for flights + hotels.
| Travellink Flight + Hotel |
Find the best hotels for your next vacation:
Best price guaranteed or we refund 2x the difference.
| Travellink Hotels |
The smartest way to unblock more destinations in one go!
| Multi-city Flights |
Do you need a car at your destination? We’ve got you covered!
| Travellink Cars |
Meet the whole company and all our brands.
| Our brands |
Travellink Prime
Written by the company
- The world's largest travel membership
- Join over 7 million Prime subscribers and save every time you book. With Prime, you can unlock savings of up to €100 per flight, €270 off accommodation, and car rentals from just €12/day. Enjoy price freeze, VIP customer support, and the flexibility of a refund within 48 hours for extra peace of mind. Plus, we guarantee the best price on flights and hotels, or we’ll pay 2× the difference. Want even more? Upgrade to Prime Plus to access our highest discounts, enhanced benefits, and priority support for a truly premium travel experience.
Best price guarantee
We’ll pay you 2x the difference
Find a cheaper flight or hotel and we’ll pay you 2x the difference. That’s our best price guarantee, and only one of the reasons why over 7 million people travel with Prime.
Contact info
Calle de Manzanares 4, 28005 , Madrid, Spain
- www.travellink.com
Travellink Prime
2.2
Poor
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Had some trouble with a wrong e mail…
Had some trouble with a wrong e mail confirmation. Received help from employee Sammy, who fixed the issue and he provided us with good help.
6 July 2026
She was polite
6 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
You take my money without my consent
You take my money without my consent. It's disgusting.
23 June 2026
Reply from Travellink
Hi Tirtha,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Vicky
Customer Care Team
The hotel was not at all what was…
The hotel was not at all what was promised in pictures and other info. The pool didnt have any water in it when we arrived! Our keys didnt work half the time. Housekeeping took towels away nyt didnt bring clean towels before we asked. Half way through our trio we had opportunity to transfer to another hotel and we did. Travellink should keep track of the hotels they promote.
23 June 2026
Reply from Travellink
Hi Otto,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Vicky
Customer Care Team
We booked a hotel at Four Points Flex…
We booked a hotel at Four Points Flex by Sheraton Hannover because it said you could park there. But when we arrived you are not allowed to park in the parking spaces at the hotel. We looked for parking spaces for 2 hours without success. And they won't give us our money back. So we had to find another hotel that had parking spaces as promised. Don't use this hotel if you are driving!!!!
10 June 2026
Reply from Travellink
Hi Mark,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Vicky
Customer Care Team
Reply from Travellink
Hi Tore,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Vicky
Customer Care Team
I didn't get my money back
I didn't get my money back. Travellink couldn' t reserve flights.
27 June 2026
Reply from Travellink
Hi Piia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Vicky
Customer Care Team
Scamming people into paying for…
Scamming people into paying for expensive yearly memberships. I booked a flight with travellink and apparently signed up for a prime membership and my bank account got charged with 889 DKK a bit later for a yearly membership. Apparently, I signed up for a trial membership which got me a cheaper flight price, that then automatically changes into a yearly membership at the cost of 889 DKK. Typical scam to trick people. I called them, they said I can get a 50% refund but my membership will continue and I have cancel it myself later on, or I cancel right away and get no refund. Again, a way to trick the person. I opted for the refund, have to wait until that money arrives in my bank account and then remember to cancel my membership. This way of tricking people is an absolute disgrace, it should be forbidden.
3 July 2026
Unprompted review
They took the equivalent of 119€ from…
They took the equivalent of 119€ from my bank account because of the Prime subscription I did not agree to subscribe to. And their customer support number is impossible to find unless you are part of said subscription.
1 July 2026
Unprompted review
Booking provess
25 June 2026
Easy and convenient to use
Easy and convenient to use, excellent value for money, a wide selection of services, tempting service offers, interest savings on purchased services, discounts for regular customers and site members.
30 June 2026
I am very dissatisfied with your…
I am very dissatisfied with your service regarding my cancellation request. I have paid the cancellation fee, yet you are deducting over 60% of the ticket price (NOK 2,004) from the amount I might potentially get back. I will NEVER, EVER use Travellink again, and I will also warn friends and family against using your services. Sincerely, Sten Egil Holen.
30 June 2026
Reply from Travellink
Hi Sten,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Vicky
Customer Care Team
A lot of different alternatives that…
A lot of different alternatives that were easy to choose.
29 June 2026
So far so good!
30 June 2026
Its easy to use travellink
30 June 2026
Easy way to book flight tickets…
I was able to book flight tickets quickly and easily. I received a prompt confirmation that everything was in order.
30 June 2026
Customer contact Mo was really helpful…
Customer contact Mo was really helpful with my problem
1 July 2026
Called to cancel trial period
Called to cancel trial period, took foreverrrrrr, tried to keep as a member with all sorts of arguments.
29 June 2026
Reply from Travellink
Hi Fillip,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Vicky
Customer Care Team
Worst Company ever, almost
They make it almost impossible to cancel prime membership. Its obvious from their side a scam to make you Keep paying. It can confirm one of your flights first, and then you dont know if you got the other one. Its just a dumb scam, yes you Can Get a trip and ticket. But they will try to scam you along the Way. Top 10 worst companies of all time. Just be fair and open, or go bankrupt please. No one order here is my suggestion
1 July 2026
Unprompted review
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