I went to Travel House Penarth this weekend and spent around 3 hours with Ellie. We had quite a lot of requirements so it took us a while to get there. Ellie and her colleague were so patient, nothing... See more
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See what reviewers are saying
Ellie had been searching for a family holiday for 2027 for me for a while. Always listened to what I wanted really helpful. Came back to me with several options and amazing deals. Helped me book an am... See more
Company replied
Pete and his team Jess and Alex are true professionals. They are friendly, fun, experienced and professional, whilst expertly guiding you towards the hoilday that YOU want, not the one that they think... See more
Company replied
I popped in on impulse, not really expecting to find something to suit my requirements, but Jess was brilliant. She ensured she understood exactly what I was looking for, dismissing things that were n... See more
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Company details
- Travel Agency
- Cruise Travel Agency
- Currency Exchange Service
- Travel Aggregator
- Travel Clinic
- Travel Insurance Company
Written by the company
Established in 1992, Travel House is a trusted, independent travel agency right on your high street, with 16 branches across South Wales dedicated to turning your travel dreams into reality. Whether you're dreaming of sun-soaked beach holidays, unforgettable cruises, family adventures, or guided tours, our experienced team is here to find the perfect holiday for you. As your one-stop travel shop, we offer an extensive range of services – from holidays and excursions to competitive currency rates, travel insurance, and holiday extras like airport parking and transfers. With our 0% interest monthly payment plans, you can spread the cost of your trip with ease, making your dream getaway more accessible than ever. Plus, all of our holiday packages are fully ATOL & ABTA protected, giving you complete peace of mind every step of the way. Enjoy a stress-free booking process with Travel House, where every detail is taken care of by us. Discover your next adventure at www.travelhouse.co.uk or contact your nearest branch today!
The Time Is Now
Written by the company
- Don’t Wait, THE TIME IS NOW!
- With our wide range of discount holidays, low deposits and payment plans, now is the time to book your dream getaway. Book your ABTA & ATOL protected holiday at the Travel House. The Time is Now.
Book With Confidence
ABTA & ATOL protected for your peace of mind.
All flight-inclusive package holidays on our website are financially protected by the ATOL scheme. This means that in the very unlikely event that something happens to us or one of our travel suppliers, you have comfort that you will be able to get home safely and won’t be stranded abroad and if you were yet to go on holiday, you’ll get a full refund.
Contact info
3 Glebe Street, Penarth, CF64 1EB, South Glamorgan, United Kingdom
- 02921 202111
4.9
Excellent
103 reviews
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This company invites their customers to review, whether positive or negative
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Amazing service from Peter made booking…
Amazing service from Peter made booking my trips to Egypt with so much ease it was done within minutes and put me in the direction of many useful resources for my trip, would 110% recommend using Travel House you will have no issues what so ever and they make you feel so comfortable. Will always use travel house from now on and especially through the agent Peter ⭐️
11 June 2025
Unprompted review
Reply from Travel House - Penarth
Dear Tommy,
Thank you sir for your wonderful review of the services you received via myself and my office, it was a pleasure to be of service to you both with regards to your last minute holiday to Egypt, wishing you both a fantastic time, always here for you in the future.
Kindest Regards Peter
Travel House Penarth Manager
Fabulous Service
Peter was professional, friendly and efficient! Sorted our holiday in a fraction of the time it would have taken us to do. Fabulous service!
28 May 2025
Unprompted review
Reply from Travel House - Penarth
Thank you for leaving such a lovely review its was my pleasure to be of assistance to you, always at your service.
Kindest Regards Peter
Amazing
Amazing, everything was done for us and Alex and Peter were great.
Will always use Travel House as the experience was stress free and so friendly too, thank you 😊
16 May 2025
Reply from Travel House - Penarth
Hi Pamela, thank you for your lovely review. Our pleasure! Enjoy your holiday and we look forward to hearing all about it when you both get back. Sunny regards Alex and Peter
Excellent!
Peter was excellent from start to finish. We didn’t hesitate to book our flights to & within Australia with him. He has a wealth of knowledge and was really helpful and friendly. The shop is lovely and we will certainly book through Travelhouse again- highly recommend! Thank you Peter!
11 May 2025
Reply from Travel House - Penarth
Thank you David it was my pleasure to book you and your family, and sort out your flights to Australia always here for you now and in the future.
Have a great trip.
Kindest Regards Peter
Travel House Penarth Manager
Brilliant customer service!
Recently booked a holiday with Travel House. Peter and Alex were excellent and so friendly. I brought my 1 year old and they were fantastic with her too. Excellent service and will 100% use again.
5 May 2025
Unprompted review
Reply from Travel House - Penarth
Dear Sarah,
Thank you for your valued comments, it was our pleasure to be of assistance to you with your holiday booking, we look forward to helping you with any future bookings you may have in the coming months.
Kindest Regards Peter
Travel House Penarth Manager
Your staff and service provided
Your staff, peter very informative , very patient with confused customer explaining in great detail our requirements nothing too much trouble.
9 May 2025
Reply from Travel House - Penarth
Thank you Aileen for your comments all part of our job, look forward to being of assistance to you in the future to come, always here for you with regards to your present holiday booking.
Kindest Regards Peter
Travel House Penarth Manager
They sorted our enquiry / booking in an…
They sorted our enquiry / booking in an hour
Pleasant and professional
3 May 2025
Reply from Travel House - Penarth
Dear Stef, Thank you for your valued feedback with regards to your recent Cruise Booking, we look forward to being of further assistance to you in the future with regards to any holiday you may require.
Kindest Regards Peter
Travel House Manager
Knowledge and experience of the agent
25 April 2025
Reply from Travel House - Penarth
Thank you for taking the time to leave your valued review on the service I provided, I look forward to being of assistance to you in the near future.
Kindest Regards Peter
Travel House Manager Penarth
Superb service
We would 100% recommend using travel house penarth. Peter and Alex were super friendly answering all our questions and sorting us a great trip.
Thanks paul and alison.
5 April 2025
Unprompted review
Reply from Travel House - Penarth
Thank you Paul for taking the time to leave us your valued comments, it was a pleasure to be of service to you, and look forward to your future business going forward.
Kindest Regards Peter
Travel House Penarth Manager
Very helpful very professional and a…
Very helpful very professional and a good cup of tea
31 March 2025
Reply from Travel House - Penarth
Thank you Sharon for your comments and valued custom, glad you enjoyed your cup of Tea, always here for you in the future for any holiday enquiry and booking.
Kindest Regards Peter
Travel House Penarth Manager
The service from Pete was perfect and…
The service from Pete was perfect and no issues I would use them again
26 March 2025
Unprompted review
Reply from Travel House - Penarth
Thank You Kevin for your very kind comments, one hopes you enjoy your City Break, always here for you in the coming months, when you are ready for your next holiday, it was a pleasure to be of service to you.
Kindest Regards Peter
Travel House Penarth Manager
Excellent service and a warm welcome…
Excellent service and a warm welcome from Peter and Alex at Travel House - Penarth.
25 March 2025
Reply from Travel House - Penarth
Dear Toby,
Thank you for taking the time to review your recent cruise booking with me, it was a pleasure to be of service to you both and look forward to assisting you with your future holidays.
Kindest Regards Peter
Travel House Manager Penarth
Reply from Travel House - Penarth
Dear Suzy,
Thank you for your valued feedback it was my pleasure to be of service to you with regards to your Holiday.
Kindest Regards Peter
Travel House Penarth Manager
A welcoming team
Friendly, welcoming and knowledgeable staff. There was no pressure just a willingness to help, I would definitely recommend.
16 March 2025
Reply from Travel House - Penarth
Dear Emma,
Thank you for your valued feedback, it was my pleasure to be of assistance to you with regards to booking your Cruise.
Kindest Regards Peter
Travel House Manager Penarth
Reply from Travel House - Penarth
Thank you Kindly for your valued comments. Kind Regards Peter
Reply from Travel House - Penarth
Dear Cerys
Thank you for taking the time to leave your valued comments, it was a pleasure to be of service to you.
Kindest Regards Peter
Travel House Manager Penarth
Excellent service
Excellent service. Took time to find the holiday I was looking for.
All staff very friendly and made to feel welcome.
Will defiantly use Travelhouse in Penarth for all my future holidays.
31 January 2025
Reply from Travel House - Penarth
Dear Catherine thank you for taking the time to leave your valued comments, it was a pleasure to be of service to you.
Kindest Regards Peter
Travel House Manager Penarth
Peter made the process so simple
Peter made the process so simple, no request was to much and accommodated with ease. Would highly recommend.
31 January 2025
Reply from Travel House - Penarth
Dear Adrian, Thank you sir for your kind comments it was a pleasure to assist you with regards to your Honeymoon, any future quires I am always here for you both.
Kindest Regards Peter
Travel House Manager
Excellent service!
It was nice to be able to speak directly to your staff, all of whom were very helpful.
Peter assisted us with selecting the cruise we were looking for and he was knowledgeable about the cruise itself and the details of the ship.
31 January 2025
Reply from Travel House - Penarth
Thank you so very much for your valued comments, it was my pleasure to arrange your Holiday, always here should you have any further enquires. Looking forward to being your NO 1 TRAVEL AGENT....
Kaz was very helpful and friendly and…
Kaz was very helpful and friendly and we booked the holiday we wanted in a short time
27 January 2025
Reply from Travel House - Penarth
Thank you so much Barbara for your very kind words. We are always here to help.
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