Travall Reviews 

128
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Don’t buy from this company they make returning an item that they miss sold such incredibly hard work & expect you to pay for the postage. Also take their measurements for boot guards with a pinch of... See more

Rated 1 out of 5 stars

The bumper protector I purchased didn't fit my car, despite the web site claiming it did based on a registration check. There was a small clarification further down the product page, after the 'Add to... See more

Rated 1 out of 5 stars

UPDATE: I did finally reach someone via their phone number when I called early in the morning. They sent me a return label. No one reached out to me though as their response states. Their cargo bar... See more

Company replied

Rated 5 out of 5 stars

Ordered a rubber cargo mat for a VW Golf sportswagen . It arrived promptly . Far better and cheaper than than OEM or a Weathertech substitute available everywhere !. Fit was excellent, vanilla smell... See more

Company details

  1. Car Accessories Store

Written by the company

Travall - the world’s leading brand for vehicle-specific pet barriers and dividers. Also vehicle-specific trunk liners, bumper protectors, sill guards, rubber car mats and more.


Contact info

2.2

Poor

TrustScore 2 out of 5

128 reviews

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No recent history of asking for reviews

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2.2

All reviews

(128)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

Gift Purchase

I purchased a cargo mat for my son as a gift. It was just Came out of the box and right into the car. It was just what he wanted, really liked the roll-up flap which covered the bumper. Customer service was great too. I had neglected to put in a discount code at time of purchase; one email and it was resolved

13 April 2018
Unprompted review
Rated 4 out of 5 stars

Suits us perfectly

Suits us perfectly. Only complaint is fairly convoluted installation and removal. But, once in it fits well and works great.

13 April 2018
Unprompted review
Rated 5 out of 5 stars

Great Pet Gate

I bought a pet gate for my car and we were so impressed with how strong an solid it was, we immediately bought one for my husband's car- I highly recommend these gates for rambunctious pets, it keeps everyone safer!

13 April 2018
Unprompted review
Rated 5 out of 5 stars

Great product & support

Product was delivered timely and in perfect condition. Very well made, quality construction, looks high-end installed. Tight tolerances, good fit. Customer support was quick to respond and help when I mistakenly thought the part did not fit. Would definitely buy again.

13 April 2018
Unprompted review
Rated 5 out of 5 stars

Great Dog Barrier

I would recommend this pet barrier to any Subaru owner. It is very sturdy and keeps my two Australian Shepherds confined to the back.

13 April 2018
Unprompted review
Rated 5 out of 5 stars

Love my Travall Divider

The Travall dog divider for my 2011 Subaru Outback is perfect. I have big dogs who want to crawl all over me and this keeps them at bay and keeps us all safe.

13 April 2018
Unprompted review
Rated 1 out of 5 stars

Don't count on support on faulty parts

I bougt a dog guard for my Toyota Verso. When I installed it I discovered that one of the parts that fixes the dog guard around the side window seemed to be incorrect manufatured. I have so far emailed them three times in this matter without any response at all.

I wouldn't recommend anyone to buy from this company.

19 June 2013
Unprompted review
Rated 1 out of 5 stars

Decent materials, poor fit and customer service.

I purchased the dog barrier for an '09 Subaru Forester. Shipping was reasonably prompt but, upon arrival it became clear something wasn't right: either the barrier or supports were wrong and could not be installed as intended. I managed a temporary solution and promptly contacted customer service: the answer? To conveniently rewrite the installation sheet to align woth what I had fettled rather than send the proper parts. When I advised them that, despite that the fit was still improper (sat too low in the car with the top bar cutting across the rearview mirror and too far back restricting space in the boot, the response was resounding silence. I've managed to fettle a solution to the height issue but its still a compromise solution which should have been addressed by customer service. Even if they were to admit that the fit wasn't proper and they lacked a solution it would have been better as I'd have been happy to work with them to iron out the kinks. However,as it is, their response to a product issue is lacking and a hallmark of a poorly run business hence the low score. Too bad, as I said at the start, the base product is of decent quality just the fitment bits are poorly thought out.

13 October 2012
Unprompted review
Rated 4 out of 5 stars

Gate has worked fantastic!

I bought this to keep my two large hunting dogs in the back of my Jeep Wrangler Unlimited. It works very well, my only wish is that it was a little wider on the top, that it went closer to the sides (towards the windows) so that they couldn't get their heads through. I also had to cut the fabric covering over my roll cage to bolt it in. That was fine, but it'd be nice if you gave a warning of that. Oh, and you have to take of the hard top to be able to access the bolts, so put that into the installation instructions as well. Otherwise, this is one of the best products I've bought for my Jeep! It's constructed very well, durable, and easy to care for! I would recommend this product to any of my friends (and already have!).

9 October 2012
Unprompted review
Rated 5 out of 5 stars

Fantastic Divider!

The installation instructions were easy to read and follow. Installation took about 20 minutes. The divider doesn't rattle or shift, and does not block rear visibility. Well made, fast delivery, good value.

9 October 2012
Unprompted review
Rated 4 out of 5 stars

solid dog barrier--crappy S&H experience

The product itself is really high quality. I just installed it in my 2012 Touareg TDI. Installation was very simple and straightforward. Longest part I spent was cutting my Weathertech cargo liner at the rear D-ring holes to allow me to complete installation of the Travall dog barrier (I wanted to be precise).

The problem was shipping--Travall didn't provide a commercial invoice so I spent about an hour or so of my time between FedEx and the company trying to get FedEx what it needed to be able to clear customs. Then, when the product arrived, it was poorly packaged and literally one chunk of the product was sticking straight out of the box. For $170 and another $45 in shipping, you can imagine this was unacceptable. Luckily the product wasn't materially damaged--just a small scuff on the corner that was sticking out. Annoying to be sure, but not worth the hassle of shipping it back for another one in my opinion, especially after the customs hassle I dealt with. One final note--overall, even with the customs SNAFU, shipping was super speedy. To my surprise, I got it within a couple of days of ordering it (I live in New England).

Looks fantastic in my Touareg. Definitely recommend the product.

8 October 2012
Unprompted review
Travall logo

Reply from Travall

Hi,

Sorry to hear you received the product slightly damaged, unfortunately with our products being shipped such a long way (UK to USA) we sometimes experience this kind of issue and it's usually down to careless handling by the couriers.

We are advised by Fedex to send 3 commercial invoices with our products and the driver's in the UK will not collect the parcels from us without these, so I think in this instance they'd been lost along the way.

We are in the process of adding a section to our websites to let customer's know of the customs charges, and I'm sorry this was not clear to you when ordering.

Best Regards,
Travall US.

Rated 3 out of 5 stars

Good product, sub-par customer service

The product was as advertised, and works quite well. It was shipped quickly, but I am quite disappointed, however, with the customer service as I was charged additional shipping fees by FedEx after paying nearly 30% the cost of the product in initial shipping fees. These additional fees were not mentioned anywhere on the website, and when I contacted the company to question the fees and ask for an explanation and reimbursement I got no response. Foreign buyers beware....

8 October 2012
Unprompted review
Travall logo

Reply from Travall

Hi,

We have only recently started using Fedex and we are in the process of adding a section to our websites to let customer's know of the customs charges. I'm sorry this was not clear to you when ordering.

Best Regards,
Travall US.

Rated 3 out of 5 stars

Parts were missing from box & it took 3 weeks to remedy!!!

I had purchased a dog barrier for my vehicle and after waiting almost three weeks for shipping to get my package there were some hooks missing making install of the product impossible. So after many phone calls and emails and waiting another 3 weeks for the hook kit to arrive I was able to successfully install the dog barrier in my vehicle. That being said, this dog barrier that TravAll makes is the nicest most well made piece I have ever seen or found. It is NOT one of those cheap-o plastic universal fit barriers. I love the all metal construction. They are custom made to your specific vehicle and DO NOT rattle one bit. They are a perfect fit and I highly recommend this product to others.

8 October 2012
Unprompted review

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