Ordered on line in the morning and it was despatched in the afternoon. Excellent service. I opted for overnight delivery. Fedex were the carrier who advised the parcel was on the Van at 07.30 am at... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Restarting with n gauge and now know I need the versatility of the kato unitrack system. Easy now to change my mind and don't need to strain my eyes to make good connections. Train Trax are perfect fo... See more
Company replied
The specific n guage bridges I wanted were sourced within a week following a call to the York office and I was notified straight away once they arrived. I immediately placed my order and received the... See more
I stumbled upon Train Trax while doing a Google search for "Smallest N Scale track circle" which led me to Kato unitrack then Train Trax that was a UK supplier, I emailed Train Trax to ask a... See more
Company replied
Company details
Written by the company
Train Trax is dedicated to Kato Model Railway products to buy online. I stock all the popular Kato N gauge Unitrack, rolling stock and buildings. I carry a large range of locomotives, carriages, wagons and sets from Kato USA. I also stock a growing range of European and Japanese outline, Locomotive Multiple Units and Rolling stock, with more coming from Kato regularly. So if you are just starting your layout or you are a seasoned Unitrack modeller I endeavour to have the products you are looking for!
Contact info
Model Railway Magic, Unit 15 The Bull Centre, Stockton Lane , YO32 9LE, York, United Kingdom
- 01904215416
- help@traintrax.co.uk
- www.traintrax.co.uk
4.9
Excellent
983 reviews
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Great customer service with helpful staff
Great customer service with helpful staff you can speak to on the telephone.
Speedy posting/delivery and items well packaged.
Great experience and will definitely be back when needed.
Thank you very much! :)
28 July 2025
Excellent delivery.
28 July 2025
It was a pleasure dealing with Keiriin…
It was a pleasure dealing with Keiriin so so helpful
17 July 2025
Reply from Train Trax
Thank you so much for leaving such a lovely review! We do our absolute best to be as helpful as we can.
Reply from Train Trax
Thank you so much for the kind review!
Quick service and good prices.
15 July 2025
Reply from Train Trax
We try our best on both fronts! Thank you for taking the time to leave us a lovely review!
Excellent
Items exactly as described, very good quality. Very well packaged. Very quick response time. Very happy customer!
14 July 2025
Reply from Train Trax
We try our best, because nobody likes waiting for their tiny trains! Thank you kindly for leaving us a lovely review.
Reply from Train Trax
We aim to please and Royal Mail rarely let us down! We're glad it all went to plan! Thank you for leaving us a lovely review!
Excellent responsiveness
8 July 2025
Reply from Train Trax
We try our best, we're a tiny team, but we want to make sure we offer the best! Thank you for taking the time to leave a wonderful review!
Reply from Train Trax
We try our best because we love the trains and we want to share that! Thank you for taking the time to leave us a lovely review.
Excellent service and value.
8 July 2025
Reply from Train Trax
Thank you kindly for taking the time to drop us a review, we're always happy to know it's going right!
Reply from Train Trax
Thank you for taking the time to leave us a lovely review. It's always nice to hear we're doing good.
Reply from Train Trax
Thank you for taking the time to drop us a lovely review! We're glad we're doing it right.
Reply from Train Trax
We try our best and we're glad it's working! Thank you for taking the time to leave a lovely review!
Great experience and the delivery was…
Great experience and the delivery was earlier than expected. Thanks.
7 July 2025
Reply from Train Trax
We try our best! Thank you for taking the time to leave a review.
Great service appreciated by a beginner
I am a novice (age 74) in model railways (more interested in ski lifts) so finding their easy to use website with bags of information was a plus. My items came very promptly.
3 July 2025
Reply from Train Trax
We're always delighted to help people discover the world of model railways! You won't be a novice for long! Thank you kindly for leaving such a lovely review, always makes us smile knowing we make people happy!
Great communication about my order
Great communication about my order. Arrived as expected.
30 June 2025
Reply from Train Trax
Thank you kindly for taking the time to leave us a review, it's always nice to know when we are doing good!
Great service and great customer spport
Three recent purchases all quickly received and in excellent condition. The web site is also very helpful. When I accidentally ordered the wrong thing a quick e-mail solved that within just a few hours the same day.
30 June 2025
Reply from Train Trax
Thank you for your lovely review. We do our best to make sure things are sorted ASAP, glad we could help!
A reliable dealer.
27 June 2025
Reply from Train Trax
Thank you so much for taking the time to leave a review!
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