Ordered on line in the morning and it was despatched in the afternoon. Excellent service. I opted for overnight delivery. Fedex were the carrier who advised the parcel was on the Van at 07.30 am at... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Restarting with n gauge and now know I need the versatility of the kato unitrack system. Easy now to change my mind and don't need to strain my eyes to make good connections. Train Trax are perfect fo... See more
Company replied
The specific n guage bridges I wanted were sourced within a week following a call to the York office and I was notified straight away once they arrived. I immediately placed my order and received the... See more
I stumbled upon Train Trax while doing a Google search for "Smallest N Scale track circle" which led me to Kato unitrack then Train Trax that was a UK supplier, I emailed Train Trax to ask a... See more
Company replied
Company details
Written by the company
Train Trax is dedicated to Kato Model Railway products to buy online. I stock all the popular Kato N gauge Unitrack, rolling stock and buildings. I carry a large range of locomotives, carriages, wagons and sets from Kato USA. I also stock a growing range of European and Japanese outline, Locomotive Multiple Units and Rolling stock, with more coming from Kato regularly. So if you are just starting your layout or you are a seasoned Unitrack modeller I endeavour to have the products you are looking for!
Contact info
Model Railway Magic, Unit 15 The Bull Centre, Stockton Lane , YO32 9LE, York, United Kingdom
- 01904215416
- help@traintrax.co.uk
- www.traintrax.co.uk
4.9
Excellent
977 reviews
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Excellent Service
Excellent Service. Having not known much about Train Trax I found that they stocked items I had been looking for. The items arrived quickly and securely packaged.
This is my second purchase and I am very pleased with the service received.
15 January 2026
Unprompted review
Reply from Train Trax
Thank you for coming back and also leaving a lovely review! We appreciate it very much, I'm glad we're keeping up the expected service!
Reply from Train Trax
Thank you for taking the time to leave us a lovely review!
Niseko Express sets
Pre ordered Fast and efficient service as soon as available. Top quality products.
7 January 2026
Reply from Train Trax
Thank you for your kind review Mike.
Postage cost too high
6 January 2026
Reply from Train Trax
Thanks for the review.
We know postage costs can feel high, especially on smaller orders. For what it’s worth, we already subsidise delivery in most cases.
There are only a few options for any retailer: charge what it actually costs to pack properly and ship with tracking, quietly increase product prices to hide the delivery cost, or use bottom-tier carriers and cut corners on packaging and service.
We’ve chosen to keep prices fair and send parcels properly, not gamble on the cheapest option.
Reply from Train Trax
Thank you for your kind words.
Fast delivery.
5 January 2026
Reply from Train Trax
Thanks so much for the 5 stars – really appreciated.
Reply from Train Trax
Brilliant to hear it all arrived safely. Thanks for your support.
Excellent company.
Excellent company.
Top service, communication & communication.
I have dealt with Traintrax for many years now & have never had one bad experience.
Highly recommended.
5 January 2026
Reply from Train Trax
Lovely to read this – thank you for the feedback.
Top outfit!
I have placed a substantial series of orders over the past month and all have been fulfilled and posted immediately. The best service I have ever received from any model railway retailer.
5 January 2026
Reply from Train Trax
Delighted you’re happy. If you ever need a hand, just shout.
Reply from Train Trax
Cheers for the 5 stars – we’re grateful.
Excellent service and prompt dispatch.
2 January 2026
Reply from Train Trax
Thanks for taking the time to leave a review – it means a lot to a small business.
Reply from Train Trax
Lovely to read this – thank you for the feedback.
As always great to deal with
As always great to deal with. Website lets you know if what you want is in stock and how many they have. Fast shipping and good all round service
2 January 2026
Reply from Train Trax
Really glad it went smoothly. Thanks again for the order and the review.
Quick and efficient
Quick and efficient. When they say its in stock, its in stock. Will definitely use them again. Mike H.
2 January 2026
Reply from Train Trax
Thanks Mike! We’ll do our best to keep it that way.
Fast delivery, excellent prices!
Excellent company! Put an order in early December 2025 for some Kato bits. Delivery was fast and simple all turned up in good order. I would 100% use you guys again without hesitation. Thank you!
26 November 2025
Reply from Train Trax
Thanks for the review and the 5 stars – much appreciated.
I Placed another order,one of many,for…
I Placed another order,one of many,for myself haha,and ordering online couldn't be simpler,arrived within a few days,always well packaged,very happy customer once again,thank you guys.
16 December 2025
Unprompted review
Despite an unscheduled delay by the…
Despite an unscheduled delay by the Post Office the items ordered are in prestine condition and arrived very securely. Its always a pleasure doing business with Traintrax.
3 December 2025
Excellent company to do business with
Excellent company to do business with. Reliable, prompt and good value prices. Safe and quick delivery
2 December 2025
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