Trade Depot Reviews 

TERRIBLE ! WORST CUSTOMER SERVICE EVER. Four months of trying to get the integrated door hinges, that they did not include originally. Having been told that they had been dispatched on May 22nd, to the Christchurch store, and through the online chat today that we can collect them in store, we have driven an hour to collect them, to be told they are not there and there are none in the country.

Fair price
Friendly , Efficient , Helpful Staff who take care of you and your product for you!

Easy online service, quick delivery and a great Fridge Freezer, very quite, plenty of room, no more pulling everything out of the chest freezer to find something. Very happy customer

Easy communication. Good updates quick delivery

Placed an order on the 17th May. Have been checking the status of delivery...nothing scheduled. Reach out to CS, they say they'll get it on the go. Nothing happens. Reach out again and promised delivery tbe next day, saturday 6th june. We receive the text to say, on its way will call 10 mins prior. So saturday we cancel all plans, sit around at home... check the status again and its back to not scheduled for delivery. Reach out to CS again...she promises again, it will be on the next service run. What a joke and a waste of a weekend day.
**Update**
After talking to the chat for the last couple of weeks, with promises of delivery. I called and was told there is no stock. So they were happy to take the money when there was stock, and then never let us know. Very disappointing.
Exactly one month since ordering.

I bought an ice machine that was faulty from trade depot, dealt with Lucy to try and get the issue resolved it’s been 5 months now still no resolution and she just doesn’t email back anymore. Would not recommend dealing with this company.

My order was placed 17th May and still not delivered.
I will update once item finally arrives.
Cs told me dispatch were given details and will call me.
No call, then cs email me the next day saying will be delivered today, they will text me when on the way ,we’ll no text and you guessed right, still hasn’t shown up.
Been 3 weeks waiting now

Excellent service highly recommended thanks again

Purchased a solar system and 6 months later it is still not complete and they are avoiding communication.
Do not recommend.

I bought a significant amount of furniture from Trade Depot on 19 May 2026, and specifically called the head office to ask if they could deliver to my new address, as I was moving across the country and needed furniture there by the correct date for us to move in. I have been sleeping on the floor and with an empty house since that date and I am still waiting for delivery of the bulk of my order. After several phone calls, I was told they escalated my delivery, and I am still waiting. Tonight will be the 5th night that my kids and I are sleeping on the floor due to no furniture delivery as promised. This is just totally unacceptable service.

Great product, competitively priced. Free delivery

Trade depot have always had a good selection at good prices. Staff were cheerful despite the long weekend rush. Such a big place & I enjoy shopping there ☺️. Lil

Easy purchase and pick up. Great range of Products to choose from. Very happy.

Good delivery service.
Responsive to my request for returns.

Excellent service, staff very knowledgeable on products and friendly to deal with.

Weeks with no delivery update. Tickets unanswered. A completely pointless "delivery estimate" that just constantly moves back in time.

I guess I found out why the prices are so good - they obviously have no budget whatsoever for customer service or a decent delivery network.

Buyer beware!

Trade Depot had exactly what I needed. Great Value. Good Communication. Speedy delivery to our Rural Area. Friendly Delivery person.

Good stock and variety and reasonable priced

Excellent product

If I could leave no stars I could.
Ordered a couch, chair and ottoman on 3rd March for my son and his partner for their first home. They were to be delivered to my address as we had a truck booked to help them move and we were going to take the furniture with us. Ottoman came within a few weeks but then the pain started.
They were moving on April 4th so when it was apparent that neither the couch nor the chair were going to come in time after multiple contacts to Trade Depot I arranged for the furniture to be delivered to their new address. The date for delivery kept getting pushed out.
Contacting them either via phone or chat is painful and slow. Each time reassured that I would have an email confirming date for delivery by the end of the day, never received the email.
Couch was delivered on 22nd April to our address - contacted Trade Depot to come and get the couch to take to my son’s address. I am still waiting for that to happen with no comms to date. I have moved it at further cost myself.
The chair finally arrived 28th May (3 months after the initial order) and you guessed it - to my address despite after the first problem with the couch being reassure multiple times that the delivery address had been updated.
Shocking service, has been so stressful. No apology from Trade Depot, communication with them is appalling. Not worth it!