We brought an air fryer from Tower which became faulty shortly after we brought it. Tower, and particularly their agent Ezmie, were very prompt in agreeing to, and providing a replacement. We were... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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I enquired about a replacement control knob and was spoken to by Holly. Her first conversation asked me to check out the batch and model number. Once I`d done that she told me that the air fryer was... See more
Company replied
Excellent customer service from Ezmie at Tower. I replaced my old Tower Air Fryer with the updated version. Used it twice & it wasnt until i used the 2nd time that i noticed the internal light... See more
Company replied
First class customer service after trying to register my new air fryer on the website. Thanks to a human input I was able to register my product. The only downside side is you have to get closer to f... See more
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Company details
Information provided by various external sources
Backed by Great British design, Tower Housewares has been the UK's #1 brand for pressure cookers, cookware, and kitchen appliances since 1912.
Contact info
Berry Hill Road, ST4 2NL, Stoke-on-Trent, United Kingdom
- www.towerhousewares.co.uk
4.6
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Over a week with a damaged product and…
Over a week with a damaged product and still no replacement or refund
Customer service is slow and shocking
14 September 2026
Unprompted review
Reply from Tower
Hi Dawn,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience and completely understand how frustrating it must have been to be left waiting for a resolution to a damaged product.
Following your review, we did request some further information via Trustpilot so that we could identify your order and contact you directly to see how we could help. Unfortunately, we haven’t received a response, so we haven’t been able to locate your details or take the matter further.
We’d really welcome the opportunity to look into this for you and put things right. If you’re able to provide the requested information, we’ll be happy to reach out and assist.
Kind Regards,
Tanya - Customer Service Operations Manager
Very quick response
Very quick response and sent me the manual that i wanted
16 September 2026
Unprompted review
Reply from Tower
Hi Russell,
Thank you for your 5-star review!
We’re delighted to hear that you received a quick response and that we were able to provide the manual you needed. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Thank you to Sara in customer services…
Thank you to Sara in customer services in helping me sort out a problem with a carpet cleaner quickly and efficiently.
She responded quickly to emails and was very helpful in providing a resolution.
16 September 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Sara was so helpful and efficient in resolving the issue with your carpet cleaner. It’s wonderful to hear that she responded quickly and provided a helpful resolution. We really appreciate your kind words and will be sure to pass your lovely feedback on to Sara.
Kind Regards,
Tanya - Customer Service Operations Manager
Tower rising above the rest
Sara, at customer service, replyed to my email enquiry the very next day with all information on how to proceed.
I did so and straight away had outcome, with delivery timescale.
Very impressed
Thankyou tower
14 September 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Sara responded so quickly and provided all the information you needed, helping to resolve your enquiry promptly. We really appreciate your kind words and will be sure to pass your lovely feedback on to Sara.
Kind Regards,
Tanya - Customer Service Operations Manager
Very prompt and professional service
Very prompt and professional service. I am very satisfied.
A.Rae
16 September 2026
Unprompted review
Reply from Tower
Hi Andrew,
Thank you for your 5-star review!
We’re delighted to hear that you received such prompt and professional service and that you were very satisfied with your experience. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
I forgot to register my iron
I forgot to register my iron as in the process of moving and when I went to register I was over the 28 days so I got in touch with Tower and Holly helped and registered my iron so I still got my extra guarantee as a gesture of good will .
14 September 2026
Unprompted review
Reply from Tower
Hi Marie,
Thank you for your 5-star review!
We’re delighted to hear that Holly was able to help with your warranty registration and ensure you received your extra guarantee as a goodwill gesture. We really appreciate your kind words and will be sure to pass your lovely feedback on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent service
Very fast response from Holly from customer services when I requested an instruction booklet I was very impressed ! 5*
14 September 2026
Unprompted review
Reply from Tower
Hi Alison,
Thank you for your 5-star review!
We’re delighted to hear that Holly was so quick and helpful in providing your instruction booklet. We really appreciate your kind words and will be sure to pass your lovely feedback on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
A big thanks to Chioma in customer…
A big thanks to Chioma in customer services as they very swiftly put a stop on my duplicate order ( placed twice when using paypal).
Excellent service, thank you!
14 September 2026
Unprompted review
Reply from Tower
Hi Alison,
Thank you for your 5-star review!
We’re delighted to hear that Chioma was able to quickly stop your duplicate order and resolve the issue for you. We really appreciate your kind words and will be sure to pass your lovely feedback on to Chioma.
Kind Regards,
Tanya - Customer Service Operations Manager
Broken control knob enquiry
I enquired about a replacement control knob and was spoken to by Holly. Her first conversation asked me to check out the batch and model number. Once I`d done that she told me that the air fryer was subject of a recall.
She then guided me through the steps to immobilise the faulty item and promised me a voucher to use on any Tower item. I did this and the new item was delivered on time and very well packaged. Thanks Holly for your precise information, guidance and super friendly attention.
11 September 2026
Unprompted review
Reply from Tower
Hi Thomas,
Thank you for your 5-star review!
We’re delighted to hear that Holly was so helpful and guided you through the recall process clearly and efficiently. We’re pleased that your replacement has arrived and that you were happy with the service you received. We really appreciate your kind words and will be sure to pass your lovely feedback on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent service from first contact to…
Excellent service from first contact to to delivery.
Kept informed Throughout the Service.
12 September 2026
Unprompted review
Reply from Tower
Hi Alan,
Thank you for your 5-star review!
We’re delighted to hear that you received excellent service and were kept informed throughout the process. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
I’d recently had a problem with my 4ltr…
I’d recently had a problem with my 4ltr air fryer where the digital control panel was no longer responding to touch.
I checked my warranty and found that there were just four days remaining on my extended 3yr warranty.
I contacted Zoe in customer services who was so professional and helpful. She went out of her way to find and confirm my warranty registration and has offered to replace the unit with a new model of my choice, free of charge, under warranty - no quibble.
A speedy, efficient after sales service where the consumer is never passed from pillar to post.
Excellent.
11 September 2026
Unprompted review
Reply from Tower
Hi Richard,
Thank you for your 5-star review!
We’re delighted to hear that Zoe was so professional and helpful and went the extra mile to resolve your warranty claim. It’s wonderful to hear that you received such a speedy and efficient service. We really appreciate your kind words and will be sure to pass your lovely feedback on to Zoe.
Kind Regards,
Tanya - Customer Service Operations Manager
I bought an automatic bin that had a…
I bought an automatic bin that had a problem within its warranty period and spoke with Sara who advised what bins we could exchange it for. The one we preferred wasn’t in stock, but Sara kept an eye on this for us and organised our new bin to be sent out as soon as it was available again. We are very happy with the customer service Sara provided.
11 September 2026
Unprompted review
Reply from Tower
Hi Carolyn,
Thank you for your 5-star review!
We’re delighted to hear that Sara was so helpful and kept an eye on stock to arrange your preferred replacement bin as soon as it became available. We really appreciate your kind words and will be sure to pass your lovely feedback on to Sara.
Kind Regards,
Tanya - Customer Service Operations Manager
Julia and Ellie were so helpful to sort…
Julia and Ellie were so helpful to sort out my problem.
10 September 2026
Unprompted review
Reply from Tower
Hi Maria,
Thank you for your 5-star review!
We’re delighted to hear that Julija and Elle were so helpful and able to resolve your issue. We really appreciate your kind words and will be sure to pass your lovely feedback on to them.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service from Ezmie…
Excellent customer service from Ezmie at Tower.
I replaced my old Tower Air Fryer with the updated version.
Used it twice & it wasnt until i used the 2nd time that i noticed the internal light wasnt working.
Contacted Tower & Ezmie dealt with my light issue.
I provided the details,photos & videos as requested & Tower are replacing my new Air Fryer under warranty!!
Back to using my old air fryer until the replacement fryer arrives.
Thank you very much Ezmie & Tower
Top service
PS I should mention the new fryer is/was fantastic & easy to use , apart from having no working light
10 September 2026
Unprompted review
Reply from Tower
Hi Andrea,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie was so helpful in resolving the issue with your air fryer and arranging a replacement under warranty. We’re also pleased to hear that you’re enjoying the new model and finding it easy to use. We really appreciate your kind words and will be sure to pass your lovely feedback on to Ezmie.
Kind Regards,
Tanya - Customer Service Operations Manager
Great customer service a dealt with a…
Great customer service a dealt with a man called Joseph who went above and beyond to help me with my faulty item
3 September 2026
Unprompted review
Reply from Tower
Hi Nicola,
Thank you for your 5-star review!
We’re delighted to hear that Joseph went above and beyond to help resolve the issue with your faulty item. We really appreciate your kind words and will be sure to pass your lovely feedback on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent
Excellent, efficient and friendly customer support. Problem with drawer fixed and air fryer back up and running. Wish more suppliers provided this level of support.
10 September 2026
Unprompted review
Reply from Tower
Hi Patrick,
Thank you for your 5-star review!
We’re delighted to hear that our team provided excellent, efficient and friendly support and were able to get your air fryer back up and running. We really appreciate your kind words and taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Julija at Customer services was very helpful …
Julija at Customer services replied promptly & politely to my problem. I was instructed how to proceed & after doing what was required, I got another prompt reply saying that a replacement product was being sent out. I got a full apology for the inconvenience & was very happy with the service that I received. Thankyou
9 September 2026
Unprompted review
Reply from Tower
Hi Deborah,
Thank you for your 5-star review!
We’re delighted to hear that Julija was so helpful, prompt and professional, and was able to arrange a replacement for you. We really appreciate your kind words and will be sure to pass your lovely feedback on to Julija.
Kind Regards,
Tanya - Customer Service Operations Manager
Such a lie from the customer service
Such a lie from the customer service, bo one reached out to find more information about the dual fryer I bought 13 months ago just went dead. Not repairable.
7 September 2026
Unprompted review
Reply from Tower
Hi Kelly,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the issue with your dual air fryer and understand how frustrating it must have been for it to stop working after 13 months.
We did respond via Trustpilot to request some further information so that we could contact you directly and investigate the issue. Unfortunately, no email address was provided, so we were unable to reach out to you directly. We also explained this in our response.
We’re sorry that we have been unable to look into this further and would still welcome the opportunity to assist you. If you’re able to provide your contact details via Trustpilot, we’d be happy to investigate this for you.
Kind Regards,
Tanya - Customer Service Operations Manager
Customer Service
My Tower soup maker which had only been used half a dozen times suddenly developed a fault. It was well within warranty and so I contacted customer service.
Holly treated me with respect and guided me through the process of taking videos and pictures. There was a positive outcome as now I am promised a replacement in a few days.
Excellent customer service
9 September 2026
Unprompted review
Reply from Tower
Hi Elaine,
Thank you for your 5-star review!
We’re delighted to hear that Holly was so helpful and guided you through the process, and that a replacement has been arranged for you. We really appreciate your kind words and will be sure to pass your lovely feedback on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent Customer Services
Very very good customer service from Ezmie who handled my warranty issue quickly and efficiently. My stick vacuum cleaner had unfortunately developed a fault but thanks to Ezmie's brilliant service a replacement was quickly dispatched. Highly satisfied customer, 5 stars.
9 September 2026
Unprompted review
Reply from Tower
Hi Ken,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie handled your warranty issue so quickly and efficiently and was able to arrange a replacement for your stick vacuum cleaner. We really appreciate your kind words and will be sure to pass your lovely feedback on to Ezmie.
Kind Regards,
Tanya - Customer Service Operations Manager
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