We brought an air fryer from Tower which became faulty shortly after we brought it. Tower, and particularly their agent Ezmie, were very prompt in agreeing to, and providing a replacement. We were... See more
Company replied
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I enquired about a replacement control knob and was spoken to by Holly. Her first conversation asked me to check out the batch and model number. Once I`d done that she told me that the air fryer was... See more
Company replied
Excellent customer service from Ezmie at Tower. I replaced my old Tower Air Fryer with the updated version. Used it twice & it wasnt until i used the 2nd time that i noticed the internal light... See more
Company replied
First class customer service after trying to register my new air fryer on the website. Thanks to a human input I was able to register my product. The only downside side is you have to get closer to f... See more
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Company details
Information provided by various external sources
Backed by Great British design, Tower Housewares has been the UK's #1 brand for pressure cookers, cookware, and kitchen appliances since 1912.
Contact info
Berry Hill Road, ST4 2NL, Stoke-on-Trent, United Kingdom
- www.towerhousewares.co.uk
4.6
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Airfryer shows E1 got in contact with…
Airfryer shows E1 got in contact with Joseph at tower , although it was now 2 years old it was still under the warranty they said it would be replaced but did not have like for like so excepted another model awaiting delivery .
Thank you Joseph for the great service .
28 July 2026
Unprompted review
Reply from Tower
Hi David,
Thank you for your 5-star review!
We’re sorry to hear that your Air Fryer developed an error, but we’re delighted that Joseph was able to assist you and arrange a replacement under your warranty.
We’re pleased we could offer you an alternative model and hope your new Air Fryer arrives with you soon. Thank you for your kind feedback and for recognising Joseph’s great service. We’ll be sure to pass your lovely comments on to him.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent service from Jospeh.
27 July 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that you received excellent service from Joseph.
Thank you for taking the time to share your feedback. We’ll be sure to pass your kind comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
I contacted Tower housewares as my…
I contacted Tower housewares as my Tower oven broke down the customer service team were very helpful, polite and caring they resolve my issue quickly. I totally recommend Tower. good quality items and great customer service. Thank you Tower
27 July 2026
Unprompted review
Reply from Tower
Hi Fran,
Thank you for your 5-star review!
We’re sorry to hear that your Tower oven broke down, but we’re delighted that our customer service team was able to resolve the issue quickly and provide you with such helpful, polite and caring support.
Thank you for your kind words about our products and customer service, and for recommending Tower. We really appreciate you taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service 🤩
I purchased a set of pans 3 years ago & yesterday 1 of the handles fell off. I contacted Tower & was contacted back within minutes. After sending proof of purchase & proof of warranty the problem was dealt with & a replacement is being sent out.
I dealt with Joseph who responded to my email within minutes. Thank you so much.
Great customer service. Why can’t all companies be like this
27 July 2026
Unprompted review
Reply from Tower
Hi Elizabeth,
Thank you for your 5-star review!
We’re sorry to hear that one of the handles on your pans came away, but we’re delighted that Joseph was able to respond so quickly and arrange a replacement for you once we received the required information.
Thank you for your lovely feedback and for recognising Joseph’s prompt and helpful service. We’ll be sure to pass your kind comments on to him.
We really appreciate your kind words and your support of Tower!
Kind Regards,
Tanya - Customer Service Operations Manager
Simply the best!
I cannot remember the last time that I had such good service from a Customer Service team. The speed of responce and the help that was given made obtaining the replacement part that I needed, so straightforward and simple.
24 July 2026
Unprompted review
Reply from Tower
Hi Mark,
Thank you for your 5-star review!
We’re delighted to hear that you received such a positive experience from our customer service team and that the speed of our responses made it straightforward and simple to obtain the replacement part you needed.
Thank you for your lovely feedback. We really appreciate you taking the time to share your experience with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Joseph was very efficient and solved my…
Joseph was very efficient and solved my problem quickly
1st class service...thank you Joseph
27 July 2026
Unprompted review
Reply from Tower
Hi Phillip,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to resolve your issue quickly and efficiently, providing you with first-class service.
Thank you for your kind feedback. We’ll be sure to pass your lovely comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Joseph resolved my issues promptly and…
Joseph resolved my issues promptly and delivery of replacement item was quick, Great customer service by Joseph
17 July 2026
Unprompted review
Reply from Tower
Hi Naeem,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to resolve your issue promptly and arrange for your replacement to be delivered quickly.
Thank you for your kind feedback. We’ll be sure to pass your lovely comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Had an issue with an my slushi machine
Had an issue with an my slushi machine, Diane at customer service was amazing at trying to source my replacement when it was out of stock everywhere. It did take a few days but she found what I needed. Which means I don't have to wait until the end of summer to use it. Fabulous service well done Diane
20 July 2026
Unprompted review
Reply from Tower
Hi Tonia,
Thank you for your 5-star review!
We’re delighted to hear that Diane went above and beyond to source a replacement for your Slushi machine, especially when it was out of stock elsewhere.
We’re so pleased that Diane was able to find what you needed and that you won’t have to wait until the end of summer to enjoy your machine! Thank you for your lovely feedback, we’ll be sure to pass your kind comments on to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
Warrenty
Ezmie in customer services was very helpful and informative- gave me all the information I needed , with instructions of what they required to enable
Me to get a great result on my problem . I Cannot praise her and the system highly enough .
Thank you Tower and Ezmie
23 July 2026
Unprompted review
Reply from Tower
Hi Susan,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie was so helpful and informative, providing you with all the information and guidance you needed to achieve a positive outcome.
Thank you for your lovely feedback and for taking the time to recognise Ezmie’s efforts. We’ll be sure to pass your kind comments on to her.
Kind Regards,
Tanya - Customer Service Operations Manager
5* with pleasure and more than!
5* with pleasure and more than!
They are very good team and helpful to customers in trouble!
I recommend it with gratefulness 🙏🏻
🌟🌟🌟🌟🌟
23 July 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that you found our team so helpful and supportive when you needed assistance. Your kind words and recommendation mean a great deal to us.
Thank you for your lovely feedback and for taking the time to share your experience. We truly appreciate it!
Kind Regards,
Tanya - Customer Service Operations Manager
An efficient person
Zoe was a very efficient and professional.
She took her time to work out what I was trying to buy.
Excellent since the first time I emailed to find out about what I was after, even helping to locate the serial number which was required.
Well done to Zoe
A prime example of how to do things correctly
22 July 2026
Unprompted review
Reply from Tower
Hi Graham,
Thank you for your 5-star review!
We’re delighted to hear that Zoe was so helpful and professional, taking the time to understand exactly what you were looking for and assisting you throughout the process.
It’s fantastic to hear that Zoe was able to help you locate the required serial number and make your experience so positive from the very first email.
Thank you for your lovely feedback. We’ll be sure to pass your kind comments on to Zoe.
Kind Regards,
Tanya - Customer Service Operations Manager
Fantastic customer service
Fantastic customer service. My airfryer was recalled after a year of using, tower had offer an replacement of any choice from their catalogue and I have received an upgraded airfryer within 5 days. Unfortunantely, there was an issue with that one after 6 months of use. As I reported it to Tower, Zoi the customer service representative, straight away offer me another replacement and I should receive it within 5 days. I must say, this is a very good customer service from tower. They are very good with customer communication and very responsive and respectful. I hope the replacement unit will last for a long period. As electronic product can fail, but I hope it was an one off, but I must say, Tower is 10 on 10 in customer service. Thank you.
22 July 2026
Unprompted review
Reply from Tower
Hi Tanvir,
Thank you for your 5-star review!
We’re delighted to hear that, despite the issues you’ve experienced with your air fryers, our customer service team was able to support you and arrange replacements promptly.
We’re especially pleased to hear that Zoe was able to assist you so quickly and provide you with such a positive experience. We truly appreciate your understanding that, unfortunately, product faults can sometimes occur, and we hope your new replacement provides you with many years of reliable use.
Thank you for your kind words about our communication, responsiveness and customer service. A 10 out of 10 rating is fantastic to hear! We’ll be sure to pass your lovely feedback on to Zoe and the wider team.
Kind Regards,
Tanya - Customer Service Operations Manager
Effective Ezmie
Ezmie responded swiftly and courteously when I had trouble registering my product via the regular link. She did it all for me and forwarded confirmation allvwithin the hour. First class customer service, Esmie. Well done.
Anne Greengrass
22 July 2026
Unprompted review
Reply from Tower
Hi Anne,
Thank you for your 5-star review, Anne!
We’re delighted to hear that Ezmie was able to assist you so quickly when you had trouble registering your product and get everything sorted within the hour.
Thank you for your lovely feedback and for recognising Ezmie’s swift and courteous service. We’ll be sure to pass your kind comments on to her.
Kind Regards,
Tanya - Customer Service Operations Manager
A kettle I purchased to match decor…
A kettle I purchased to match decor sadly had an issue after only 7 months. However, swift & amiable contact with Joe by phone resolved with a replacement agreed. 5* Cust Serv
22 July 2026
Unprompted review
Reply from Tower
Hi Paul,
Thank you for your 5-star review!
We’re sorry to hear that your kettle developed an issue after only seven months, but we’re delighted that Joe was able to assist you promptly and arrange a replacement.
Thank you for your kind feedback and for recognising the service you received. We’ll be sure to pass your lovely comments on to Joe.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service with Joseph
Excellent customer service with Joseph, sorted the issue out quickly and efficiently.
22 July 2026
Unprompted review
Reply from Tower
Hi Bex,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to resolve your issue quickly and efficiently.
Thank you for taking the time to share your feedback. We’ll be sure to pass your kind comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent Customer Services
Excellent Customer Services. They were very cooperative when honouring the Extended 3yr Warranty on my Air Fryer. This was even though it only had 2 months to run. They didn't quibble at all.
22 July 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that our customer service team was able to assist you with your Air Fryer warranty claim, even with your extended warranty nearing its expiry.
We’re pleased we could make the process straightforward and resolve the issue without any hassle. Thank you for taking the time to share your experience and for your kind feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
The quality of the frying pans wasn't…
The quality of the frying pans wasn't great. I sent photographs to customer service, who quickly arranged for replacements. The process was very easy to follow and Zoe was a great help. Very amenable and empathetic.
16 July 2026
Unprompted review
Reply from Tower
Hi Mr Harrison,
Thank you for your 5-star review!
We’re sorry to hear that you experienced an issue with the quality of your frying pans, but we’re pleased that Zoe was able to arrange replacements quickly and make the process as easy as possible.
Thank you for your kind feedback. We’ll be sure to pass your lovely comments on to Zoe, and we really appreciate you taking the time to share your experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Ezme very helpful in dealing with my…
Ezme very helpful in dealing with my broken hover quick response and new one on the way
21 July 2026
Unprompted review
Reply from Tower
Hi Leah,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie was able to assist with your broken vacuum cleaner and arrange a replacement so quickly.
Thank you for your kind feedback. We’ll be sure to pass your lovely comments on to Ezmie.
Kind Regards,
Tanya - Customer Service Operations Manager
Emailed as I had a problem regarding a…
Emailed as I had a problem regarding a tower bread maker , Julia replied very quick and sorted my problem out
21 July 2026
Unprompted review
Reply from Tower
Hi Tracey,
Thank you for your 5-star review!
We’re delighted to hear that Julija was able to respond so quickly and resolve your issue with your bread maker.
Thank you for taking the time to share your feedback. We’ll be sure to pass your lovely comments on to Julija.
Kind Regards,
Tanya - Customer Service Operations Manager
Speedy response and resolution
Julilja from Customer service responded to my email enquiry very quickly and resolved my problem immediately.
21 July 2026
Unprompted review
Reply from Tower
Hi Maxine,
Thank you for your 5-star review!
We’re delighted to hear that Julija responded so quickly and was able to resolve your query immediately.
Thank you for taking the time to share your feedback. We’ll be sure to pass your lovely comments on to Julija.
Kind Regards,
Tanya - Customer Service Operations Manager
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