Well laid out booking process very informative about what is and isn’t included which is very important to avoid those on the day shocks. Overall hope the experience of the tour is as pleasing as th... See more
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Kärtner Ring 5-7, Top 304-306, 1010, Vienna, Austria
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Everything is right at your fingertips. The registration is easy and the itinerary is available in full or summary form. The tour operator was very prompt with answering my questions.

Reply from TourRadar
This is a once-in-a-lifetime experience. The scenery is beautiful, the dogs are adorable, and the mushing trip is well organized. I thoroughly enjoyed it. Prepare for physically demanding mushing because it's not (what I wrongly thought) a relaxed run on a sled. Keeping one's balance is key. I enjoyed learning how to take care of the dogs, and I was lucky to see the northern lights. Pack thick socks, layers, and a headlight.

Reply from TourRadar
The team was responsive and very helpful throughout the process. Although there were a few errors in the initial quotation, these were promptly corrected before I made the down payment. That said, the itinerary was quite confusing and did not fully align with what was originally presented, which caused some inconvenience.

Reply from TourRadar

Reply from TourRadar
I was a bit nervous when I had to wait for confirmation instead of instantly booking, but I received a plethora of information once the booking was confirmed and it was confirmed in less than a day.

Reply from TourRadar
The website was easy to use and the communication from MacKenzie has been outstanding. I love booking a tour with no surprises!

Reply from TourRadar
I trust Tourradar to share the best tours at competitive prices. The website is very user friendly and booking a tour is fast and simple. It is my go to website for tours and I always recommend it to family and friends

Reply from TourRadar
Easy to use and see prices and dates available
Love the interactive map showing tour and each town description.

Reply from TourRadar
The booking was easy to make. Before I booked, I communicated with the agency and they were very quick to respond.

Reply from TourRadar
This is my 5th time booking a trip with Tourradar and as always they provided fantastic customer service. Dhairya and Ihara were very friendly, informative and extremely helpful. Thanks to them I was able to book a last minute trip at a great price with G Adventures. So excited to visit Central America next week! Thank you Tourradar and G Adventures.

Reply from TourRadar

Reply from TourRadar
I booked a cruise through tourradar in January 2026 and was offered insurance add on at the end of the booking. I paid for the insurance as I was covered for over $4,000 and the cruise cost over $4,000
Two months later after looking at the fine print, I discovered the add on doesn’t cover cruises!
I have since sent multiple emails to XCover and tourradar.
Both XCover and tourradar completely ignore the problem and give me specific instructions to send messages through the XCover account.
I have raised this issue multiple times through their platform but have not received a meaningful response addressing the substance of my complaint.
My next option now is to put in a formal complaint to afca.
It is been an incredibly frustrating experience , I feel like I have been scammed!

Reply from TourRadar
I’ve just cancelled a trip with Stunning Tours and booked one with UME Travel. This was due to lack of numbers and guaranteed departure. Peter from Stunning Tours and Phoebe from UME were both open and responsive and apprised me of the potential problem while there was still time to make alternative arrangements with which they advised me.

Reply from TourRadar
They we prompt in getting back to us! The communication was great, every question was answered before I even asked!

Reply from TourRadar
It was easy to book easy to pay detailed the tour so I knew what I was getting. The only complaint I have is it was very difficult to get your codes to sign in other than that. It was super easy just waiting for the confirmation of my pre-hotel booking pre-stay booking.

Reply from TourRadar
My experience with this company has deteriorated from frustrating to completely unacceptable. Yesterday, I left a review due to the lack of a clear itinerary. Later that same day, I finally received one—only to be blindsided hours later with an email stating my reservation had been canceled. No explanation. No warning. No accountability.
This cancellation comes just four days before my scheduled departure. I have already spent a significant amount on airfare, and with it being spring break, alternatives are both scarce and outrageously expensive. The financial and logistical impact of this failure is substantial.
I do not take leaving negative reviews lightly, but this situation is beyond the pale. It is reckless, unprofessional, and completely unacceptable. Prospective customers deserve to understand exactly the level of reliability—and lack of responsibility—they are dealing with here.

Reply from TourRadar

Reply from TourRadar
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