TourRadar Reviews 

10,207
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,425 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking process for being easy, smooth, and efficient, often highlighting its clear layout and straightforward nature. People frequently commend the staff for their helpfulness, friendliness, and patience, noting their dedication to custom-fitting tours and providing excellent service. Reviewers also appreciate the prompt and timely responses from staff, ensuring their questions and concerns are addressed quickly. However, some customers noted issues with tour operators, mentioning poorly organized trips or services not delivered as booked. A few also found customer support difficult to reach or perceived as unhelpful when problems arose.

What people talk about most

Booking process

Clients share positive opinions on the booking process, with many reviewers finding it easy and... See more

Staff

Customers had positive experiences with staff, consistently describing them as responsive, helpful, and... See more

User experience

Users describe positive interactions with user experience, consistently finding the booking process easy,... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the fast and prompt... See more

Service

Consumers find service to be positive, with many reviewers highlighting fast responses and helpful support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well laid out booking process very informative about what is and isn’t included which is very important to avoid those on the day shocks. Overall hope the experience of the tour is as pleasing as th... See more

Company replied

Rated 5 out of 5 stars

We booked a bespoke tour for 2 as one of us uses a manual wheelchair. Amit our agency contact was very good and patient in accommodating our various requests and timetable. If the tour is as good a... See more

Company replied

Rated 5 out of 5 stars

I had the opportunity to visit Northern India including the Taj Mahal. My driver was excellent. His name was Pradeep Singh. He was very patient and did his best to find the cleanest washroom while... See more

Company replied

Rated 5 out of 5 stars

Easy to book. Greatest difficulty I had was so many options of tours. Being Able to connect to actual tour operators is a bonus unlike some other websites. Tour radar operators also go to talk abou... See more

Company replied


Company details

  1. Travel Aggregator
  2. Bus Tour Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Tour Agency

About TourRadar

Written by the company

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(10,207)

1,323 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love them

Love them, so easy to book and very responsive with questions

1 April 2026
TourRadar logo

Reply from TourRadar

Hi Ruben, we really appreciate your kind words!

It’s great to know you enjoyed a smooth booking experience and responsive support from our Travel Experts. With 24/7 assistance, TourRadar is always here to help you plan your next adventure with ease.

Kind regards,
The TourRadar Team

Rated 5 out of 5 stars
TourRadar logo

Reply from TourRadar

Thank you for your feedback! We’re glad you appreciated the personal phone support from our Travel Experts. At TourRadar, 24/7 assistance helps make booking and planning your organized adventures smooth and reassuring.
Kind regards, The TourRadar Team

Rated 5 out of 5 stars

Support fantastic!

Great help was available when I needed it!! Staff let me know when I made a mistake using this year rather than my birth year. I appreciated the gentle reminder to fix that date. Staff has already started making plans for pickup at the airport.

31 March 2026
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Reply from TourRadar

Sandra, thank you for sharing your experience!

We’re delighted our Travel Experts could provide timely support and help keep everything on track for your trip. With 50,000+ organized adventures, TourRadar is committed to making travel planning easy and stress-free.

Best regards,
The TourRadar Team

Rated 5 out of 5 stars

TourRadar makes it so easy to book…

TourRadar makes it so easy to book quality tours for your trip to just about anywhere you want to go. With multiple tours/dates available with great prices and deals available TourRadar is the perfect choice

31 March 2026
Rated 5 out of 5 stars

Efficient !

Every question I had was answered quickly and efficiently. Extremely helpful in every aspect.

29 March 2026
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Reply from TourRadar

Thank you, Danielle, for your kind review!

We’re delighted our Travel Experts could answer all your questions quickly and efficiently. With 24/7 support at TourRadar, we’re here whenever you need help planning your next organized adventure.

Kind regards,
The TourRadar Team

Rated 5 out of 5 stars

A Go To Place for Good Deals.e


great selection to choose from, excellent prices and clear conditions and explanations. One query I had was answered very quickly. Always a treat dealing with Tour Radar.

28 March 2026
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Reply from TourRadar

Thank you Margaret for your lovely review! We’re delighted you enjoyed the great selection, competitive prices, and clear booking details on TourRadar. With our Best Price Guarantee, our Travel Experts are always here to make every booking a pleasure.
Happy Travels, The TourRadar Team

Rated 5 out of 5 stars

We love TourRader for being able to…

We love TourRader for being able to confidently explore many tour possibilities and book with ease

27 March 2026
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Reply from TourRadar

Hi Adel, thanks for sharing your experience! It’s great to hear you feel confident exploring tour options and booking with ease on TourRadar. With 2,500+ adventure operators, we’re here to help you find the perfect trip every time. Best regards, The TourRadar Team

Rated 5 out of 5 stars

Great value for money

Great value for money. Very reliable service and will definitely book our next travel with TourRadar!

16 February 2026
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Reply from TourRadar

Hi K Menz, thank you for your kind feedback!

It’s wonderful to hear you found our service reliable and great value for money. TourRadar’s Best Price Guarantee helps ensure you always book with confidence. Looking forward to your next adventure with us!

Happy Travels,
The TourRadar Team

Rated 5 out of 5 stars

Thank you for the excellent service.

Thank you, Ofter. I’m very pleased with your assistance on my case. You provided excellent customer service, and the travel agency agreed to give me a full refund. Thank you very much for your help!

25 March 2026
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Reply from TourRadar

Thank you for sharing your experience, Thuy Pham!

We’re so pleased Ofer delivered efficient support and achieved a great outcome for you. TourRadar connects you with 2,500+ trusted operators to ensure smooth and reliable adventures every time.

Best regards,
The TourRadar Team

Rated 5 out of 5 stars

Exceptional service.

The consultant listened to my questions, he was respectful, courteous and above all efficient.

25 March 2026
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Reply from TourRadar

Hi Ina, thank you for sharing your experience!

It’s great to know our Travel Experts listened carefully and provided courteous, efficient support. TourRadar’s 24/7 assistance is here whenever you need help planning your next organized adventure.

Happy Travels,
The TourRadar Team

Rated 4 out of 5 stars

The process went pretty smoothly

The process went pretty smoothly. The information seemed straightforward except a way to book separately but denote someone specific as my roommate. I sent a message to the tour operator after my reservation was confirmed.

25 March 2026
Rated 5 out of 5 stars

Very Helpful and Knowledgeable Agents

Everyone at Tour Radar was extremely knowledgeable, helpful and patient while answering my many questions regarding the tour, modifications, pricing, etc. The communication, both electronic messaging and over the phone, was very efficient and professional. Very excited about the tour we booked and the itinerary looks spectacular! Can't wait!

25 March 2026
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Reply from TourRadar

Hi Kim, thank you for your kind words!

We’re thrilled our Travel Experts could guide you with clear, efficient support across every step. With 24/7 assistance on TourRadar, we’re always here as you prepare for your spectacular adventure.

Happy Travels,
The TourRadar Team

Rated 1 out of 5 stars

Worst experience ever

Our experience with TourRadar on a trip to the Philippines was, without question, the worst travel experience we have ever had.
From start to finish, the tour was poorly organized and frustrating. Communication was consistently inadequate; we never received pickup times for daily activities until late the night before, and emails and messages went unanswered or were delayed.
The most serious issue occurred when our return flight from Puerto Princesa to Manila was canceled. Instead of providing a reasonable solution, we were forced to take an eight-hour van ride at our own expense. The only alternative offered was to stay overnight (also at our expense) and take a flight the next day, which was not feasible due to our already scheduled international flight to Tokyo.
As a result, we arrived in Manila at 2:00 a.m., exhausted, and had to leave again at 6:00 a.m. for the airport, leaving us just a few hours of rest at a costly hotel that was not included in the tour.
Additionally, we never had an actual tour guide. Despite attempts to contact one, we later discovered that no in-person guide was provided at all, raising the question of what kind of “guided tour” this truly was.
After returning home, we submitted a formal complaint and requested reimbursement for the transportation costs we incurred due to their flight cancellation. Their response was indifferent, and they refused to provide any refund, demonstrating a clear lack of accountability.
I would strongly discourage anyone from booking with TourRadar if they expect a well-organized, supported, and enjoyable travel experience.

7 January 2026
Unprompted review
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Reply from TourRadar

Hi Aleyda, we really appreciate you taking the time to outline your experience.

The uncertainty around schedules, unexpected travel changes, and the added costs sound incredibly stressful, particularly with such tight onward plans. We can also see how the absence of a full-time guide felt disappointing—on partially guided adventures, guidance is usually provided at specific points rather than continuously, which may not have been clear enough upfront. Experiences like this show how important clarity is, and your feedback helps drive those improvements.

Kind Regards,
The TourRadar Team

Rated 5 out of 5 stars

Simply the best

So easy to book and so many great tours. Communication is first rate. This is my 4th trip using Tour Radar.

25 March 2026
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Reply from TourRadar

Thank you Kathleen for your continued trust in TourRadar! We’re so glad booking has been easy and communication top-notch across your four trips. As the largest online selection of multi-day organized adventures, our Travel Experts look forward to your next journey.
Kind regards, The TourRadar Team

Rated 5 out of 5 stars

Exceptional service

Dealing with Tourradar while having to make unexpected changes to our holiday plans was easy, and they made the whole process work and the entire experience was reassuring.

25 March 2026
Unprompted review
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Reply from TourRadar

Hi Stu, we really appreciate your kind words! It’s great to know TourRadar made adjusting your travel plans simple and stress-free. With our Organized Adventure Platform and trusted Travel Experts, we’re here to support every step of your journey.
Happy Travels, The TourRadar Team

Rated 5 out of 5 stars

I just booked my second trip online via…

I just booked my second trip online via tourradar and they make it very easy. All the information I needed was readily available.

24 March 2026
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Reply from TourRadar

Hi Kelley, thank you for booking your second trip with TourRadar! It’s great to hear our Organized Adventure Platform made everything easy and informative. With 50,000+ organized adventures, we’re excited to help you plan many more journeys. Happy Travels, The TourRadar Team

Rated 5 out of 5 stars

Fantastic

Fantastic, professional and efficient service .

24 March 2026
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Reply from TourRadar

Thank you Jit for your kind words! We’re thrilled you found TourRadar’s service fantastic, professional, and efficient—our Travel Experts are here 24/7 to support every step of your journey. We look forward to helping you plan your next adventure. Best regards, The TourRadar Team

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