Totesluxeuk Reviews 

306
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

I ordered a bag before Christmas only to recieve a different style for work. I asked to return it for a refund and due to their policy they do not offer refund or exchanges unless the item is damag... See more

Rated 5 out of 5 stars

Bought a Chelsea bag from totesluxeuk, wasn’t sure on the leather or gold - beautiful Bag but not for me, asked customer service if I could return & swap it for the suede version. Kate replied & has... See more

Rated 5 out of 5 stars

So pretty bag ! I bought London bag and i loved it ! Material ,texture , quality , all looks one of expensive designer bag so i bought another one larger size. Enough space to take on your holiday.... See more

Rated 5 out of 5 stars

Absolutely incredible! These bags truly feel like luxury. The gold hardware looks expensive and not cheap like you see on a lot of replica or high street bags. I do wish the packaging was a little mor... See more


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4.0

Great

TrustScore 4 out of 5

306 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(306)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Totesluxe is an amazing brand

Totesluxe is an amazing brand !

Their customer service is top tier, communication is excellent and their delivery time is quick. Honestly the quality of their bags is just amazing the attention to detail is great, they definately had me their customer in mind. I will keep purchasing from them because I can’t get enough of their quality bags.

16 January 2025
Unprompted review
Rated 5 out of 5 stars

I lovevmy handbags and shop far and…

I lovevmy handbags and shop far and wide. I have to say the quality of the bags made by totes luxe is unparalleled. The bags look like they would cost thousands. Also the customer service is top notch. Great company great team and most of all fantastic quality bags.

23 January 2025
Unprompted review
Rated 5 out of 5 stars

Wow amazing bag

Wow! Beautiful bag. Beautiful quality .
Love love love my gorgeous new bag.
Definitely purchasing again.
Customer service is top quality . Thank you!

2 January 2025
Unprompted review
Rated 5 out of 5 stars

Love it!

Love it! The bag is amazing and perfect size! I got the Chloe bag, every detail and handles were protected and well packed. I love it so much! The bag feels expensive and well made! <3

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Arrived quickly

Arrived quickly, perfect packaging, First class Quality, this bag is gorgeous, have purchased another ,, such value, service, is hard to find, with this company you can shop with confidence, Beautiful Bags ...

2 January 2025
Unprompted review
Rated 5 out of 5 stars

I bought Milan bag and really happy…

I bought Milan bag and really happy with it. Great size (24cm), the quality is great, practical and it looks lovely. Everyone notices it, even the shop assistant (male) in local Londis, which I thought it was cute. I read different reviews, but I must say that my experience is good, that the arrival time was a bit longer than expected, but it was worth the wait. I just love my bag. It's beautiful, it's sturdy, it is practical and safe to walk around London.

19 December 2024
Unprompted review
Rated 5 out of 5 stars

Absolute fantastic experience

Absolute fantastic experience, the bag is such high quality, the customer service is fantastic, I emailed customer service for next day delivery and they delivered it the following day, I will be buying more bags from tote luxe.

9 January 2025
Unprompted review
Rated 4 out of 5 stars

Love the quality

Love the quality. Great buy for the money. Only thing I can say is, the update is always late. In their website, you'll have to wait 3-5 days before the bag will be sent, but it took 2weeks to 1 month before I heard from them again. But no complaints about the quality of the bag.

6 January 2025
Unprompted review
Rated 5 out of 5 stars

I have bought 2 bags from this company

I have bought 2 bags from this company. They are both beautiful, I love them.
When I ordered the second one they forgot to send the free scarves, I contacted them the next day and they were delivered 4 days later.

15 December 2024
Unprompted review
Rated 5 out of 5 stars

Amazing quality bag

I'm so happy with my bags that I've now ordered 4 in 2 months time. They take usually take a bit longer than the 3-10 working days to be delivered, but they're so worth the wait. Love love love the Chelsea bag (my 2nd one is on the way), also the Milan bag is amazing!!

9 January 2025
Unprompted review
Rated 1 out of 5 stars

BEWARE! NOT REAL LEATHER!

BEWARE!The bags are NOT REAL LEATHER as advertised on the website, it is faux leather and very stiff. To sell faux leather bags for the price they do is outrageous!It feels like a SCAM to me!
No problem to return, BUT you have to contact them first and wait for approval PLUS pay for recorded delivery yourself! I would never purchase the bag if I knew that the bags are NOT REAL LEATHER.Waisted my time and money.Avoid if you don’t want to be disappointed!

21 December 2024
Unprompted review
Totesluxeuk logo

Reply from Totesluxeuk

Hi Mariya,

Thank you for your feedback. We’d like to clarify that our bags are indeed made from real leather, as we recently transitioned from faux leather to improve quality for our customers. This improvement has been well-received, as reflected in the hundreds of 5-star reviews on Trustpilot and our website with customers raving about the quality of the bags they’ve received, many of which include real-life images also shared by our customers.

Our returns policy, including the process for returning items, is clearly outlined on our website to ensure transparency. While customers are responsible for their own return costs, we are always happy to address specific concerns. Please don’t hesitate to reach out to our support team at info@totesluxeuk.com, and we will do our best to assist you further.

We regret that your experience didn’t meet your expectations and hope we can make it right if given the chance.

Best regards
Totes Luxe Team

Rated 5 out of 5 stars

Beautiful quality and craftsmanship of…

Beautiful quality and craftsmanship of these bags (I got 2 different styles) stylish and look like they cost thousands, 5* luxury look
Only downside was they were bought for my Xmas pressies and were ordered on 12/12 bit didn’t arrive till 28/12

28 December 2024
Unprompted review
Rated 5 out of 5 stars

It’s perfect!

First time buying from them and I am IN LOVE with my new purse! I can’t wait to get more from them!

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Genuinely really good quality bags

Loved the bag I bought when it arrived! Exactly as the picture and it came pretty fast too! All communication was efficient and buying from them was genuinely a pleasant experience! I highly recommend!!!

15 December 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous London bags

I received the London bag ash colour standard size as a Christmas gift along with the orange standard London bag. As it was Black Friday when they were ordered, I received several extra free gifts. A cotton tote bag two twillie scarves and a bag charm. What a lovely suprise. The bags are really good quality and arrived on time. Would order again from them.

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service / stunning product!

Recently got the Chelsea bag in grey, and it is a really gorgeous warm grey colour. Its amazing quality and will be buying another one in a different colour. I had a slight hiccup with my order but the customer service was outstanding and they responded / sorted any issues immediately. Cant wait to order with them again! 🙂

23 December 2024
Unprompted review
Rated 5 out of 5 stars

This is my third bag purchase from them.

I had to write a review because this blue bag is STUNNING. I receive compliments everywhere I go. The bag matches every outfit perfectly. The quality is amazing and unmatched—I have a few designer bags where the quality is far worse. I've also got two scarves from them and they fit perfectly with the bag.

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Great service and absolutely love my…

Great service and absolutely love my London bag in black with choice if 2 straps. I can dress it up and down. Love it sooo much I have ordered another in brown and hoping to add to my collection. I have had lots of comments while at shopping and my sisters and daughter love it x

19 December 2024
Unprompted review
Rated 5 out of 5 stars

My gorgeous Chelsea bag

I received my Chelsea bag this evening, and I'm very impressed with everything about it. The quality is excellent and the bag looks absolutely stunning! I can't wait for morning as intend wearing it to the office to show it off.

The customer service I received from Jess has been outstanding. I initially received the wrong item, but Jess made sure that the problem was resolved with no fuss at all. Thank you so much, I think my bag is great and I know I'll be ordering other bags in the future!

2 December 2024
Unprompted review

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