Topps Tiles Reviews 

Dj and Ella were fantastic. Very helpful
Thank you

Visited Martlesham Heath store and got fabulous service from everyone there. Starting with Ryan, who understood what I was wanting to do and guided my choices patiently. I placed my order and was assisted by Dom and Rebecca and finally by Dean. Helpful, friendly and always offering to bring heavy items to my car, which in the current heat is very much appreciated. Excellent team, fab service, highly recommend!

Ellis was just fantastic, great product knowledge, patient, followed through just as he promised. This experience is rare these days and I will have no hesitation using Topps at Marton again,

Had what I needed and were really helpful

I would put no stars if I could. I ordered online and every box delivered was broken.
I am a 70 year old pensioner, on a basic state pension and they will not pay me my money back until they can find a courier to come and collect them.
I have sent them a video to show the damage and one courier has already refused to collect as they were broken. I would not need them collected if they weren't!!!!
At the moment they have £663.84 of mine and I have a pallet of broken tiles of theirs

Ok. But poor communication. And promised compensation not a thing. Spent over a grand with these guys but all promises broken!!

A very helpful and friendly staff member dealt with my return & additional purchases.

As a tradesman, I use Topps Tiles regularly and they’ve never let me down. The quality of the tiles is consistently excellent, stock availability is generally very good, and the staff are knowledgeable and helpful whenever I need advice or a last-minute order.

What I appreciate most is that they understand the needs of the trade. Orders are processed quickly, collections are straightforward, and if there’s ever an issue, it’s dealt with professionally and without fuss. The trade account benefits are worthwhile too.

Using reliable suppliers makes a huge difference when you’re working to tight deadlines, and Topps Tiles has become one of my go-to suppliers because I know I can depend on them. I’d happily recommend them to any professional tiler or builder.

Very pleasant member of staff, Nicky. She found my order quickly and wheeled it out to my car. Good quality and competitively priced.

Topps Tiles are a very good company to deal with they go above and beyond to help with any questions you might have with materials and products you may need to use for your up and coming projects and make you feel confident in the products your using are the correct product for the job and they check the batch numbers on the boxes so you don’t get a colour mix thankyou and I look forward to working with your company again thankyou Stuart Wyles

The shop are good, but online and delivery is dreadful. Another day wasted waiting for tiles that never arrived!

We were met with a smiley face from staff, even in 36°c heat!! Dani went above and beyond to help us choose tiles for 3 rooms. The shop has a great range of tiles on display. Really pleased with the help received to choose our tiles. Thank you.

David looked for the last order from last year to make sure we got the correct product and managed to match last years costs!!

Excellent i all time visit toops tile there is good quality

Expected our delivery of acoustic wall panels on Wednesday. With no communication I checked the tracking and was reasuit has reached the local depot and got someone to wait in. No delivery so I emailed customer service who have only said they are looking in to it! If there is anything issue tell me and explain what you are going to do! Another delivery could have been arranged to leave today and arrive tomorrow

Fantastic help from the staff when over and above to assist me. Thanks

Gary and Peter have always been helpful at Leyton E10 branch

Jo from the Byfleet shop was very helpful and helped me with our order which was very last minute so now our tiler can start on Friday .

I have been using Topps as a trade customer for some good years now
And they never fail but to bring goid service and satisfaction

Really pathetic customer service experience with topps tiles. I ordered multipanel end cap online from them. Initially there was no update on when the order is going to be delivered, after multiple follow ups, they delivered the order after nearly 3 weeks of placing the order. The order they delivered is not what I ordered, they delivered L shaped multi panel end cap however I ordered U shaped. Since last week, I am chasing with them to get this sorted but every time I hear from them is they will get back to me which has not happened ever in last one week. I would recommend, stay away from this company, they are not at all giving a good customer experience.