Topps Tiles Reviews 

This branch has a good reputation locally for great customer service and I would agree
Over the last four years I have refurbished a bathroom hall and kitchen and every time
I visit the staff here are really friendly helpful and very knowledgeable
They listen to what I want and check my maths when it comes to ordering !
I recommend this branch 👌

Matt at Shipley store. Topman!👏

Firstly, I want to make it clear that I really like Topps Tiles. I hadn’t shopped there for several years, as CTD previously offered better trade loyalty and rewards, but since CTD closed, I’ve returned to Topps.

Gemma and her team at the Plymouth branch have been excellent, and this one-star review is not a reflection of the service they provide. It is intended to draw attention to an important issue with the Topps Tiles online trade account system that urgently needs updating.

Currently, you can only view online orders within your account—not purchases made in-store. Although in-store rewards are recorded and invoices are emailed at the time of purchase, you cannot later access, view or download those receipts and invoices for accounting and tax purposes.

This is incredibly frustrating, particularly for businesses with several employees purchasing from multiple branches. We need one central place where all transactions and invoices can be accessed whenever required.

Other major trade suppliers—including Screwfix, Toolstation, MKM and Bradfords—already provide this facility. The fact that Topps does not genuinely puts me off using the company.

Convenience is essential in business. Administration may now be digital, but the information must also remain digitally accessible—without being restricted by store opening hours, weekends or bank holidays.

I hope this review encourages Topps Tiles to update its online system, providing its trade customers with the convenient access they need to all purchases, receipts and invoices.

Topps tiles amazing customer service especially Matt and Joe.
Held the tiles for a few weeks for me until I needed them.
Very helpful staff.
We’re very considerate when I got ripped off by a builder who took all my material money .
Highly recommend Topps tiles, excellent quality and craftsmanship.

Really competent advice and very good products

Helen Northampton was amazing, so helpful and advising us every step of the way. Nothing was too mu h trouble foe her. There are some lovely tiles there at very reasonable prices.

ste and tim great people went above and beyond to help me didn’t just look the other way because i’m young and they secured a customer for life

We were served by Beth and she was great she helped with everything from the tiles right down to the grout. I got everything I needed to do the job.

Topp Tiles in Raines Park are very helpful and respectful. The shop is clean and tidy and well organised big thanks to all staff there big up J.

*UPDATE* As usual, they have not helped in any way and despite them being at fault, have washed their hands of the case. Useless, pathetic service!

Ordered a large amount of tiles - called a few days after delivery to arrange a return as they were unfortunately not suitable. Several calls were made (they have no logging system) and kept being told they would call us to arrange collection (due to large amount). No one ever called. Then they asked for photos of the pallets - photos sent albeit to wrong address. Still no calls being returned. Called a branch who contacted customer services on our behalf. They have then lied, threatened and gaslight us. By this point, they say they will only accept a return (as now long past 30 days due to their own fault) if tiles are faulty. Send evidence of tiles snapping and yet they blame us. Sitting with £4500 worth of tiles I can do nothing with because they simply cannot arrange a call back to arrange collection despite being within 30 days and then blame us. Absolutely disgusting service and treatment!!!!

DIY idiot here, went to store Steve couldnt have been more helpful. Got everything I needed, He even took the time to explain thing when I didnt get them the first time. Absolutely first rate service, Will not hesitate to use them again when I pluck up the courage to tackle some more of the DIY stuff! Thank you Steve.

The staff are very helpful and went out of their way to help me choose the right tiles and there is a huge amount of tile choice

Friendly staff

Connor, the tile specialist at Topps Tiles in Strood, assisted me throughout the process of choosing the correct tile, measurements and quantities for my project. When my plans changed and I decided to tile the entire ensuite shower enclosure, he patiently recalculated the measurements, quantities and pricing, ensuring everything was accurate. I have a tiler carrying out the installation this week and I'm looking forward to seeing the finished result. I just wanted to recognise Connor for his excellent customer service. He remembered the details of my project throughout and was consistently helpful, knowledgeable and professional.

A huge thank you to Stuart and the team at Topps Tiles Dartford for their incredible help and guidance in selecting the perfect Porcelanosa tiles for our new home.
From the outset, the team was professional, knowledgeable, and genuinely committed to helping us make the right choices. Their expertise and recommendations led us to some stunning, high-quality tiles that have truly transformed our home and given it a beautiful finish.
What impressed us most was their willingness to help whenever we needed advice. Nothing was too much trouble, and they took the time to understand our requirements and provide options that perfectly suited our vision.
The friendly and welcoming atmosphere created by Stuart and his team made the entire experience enjoyable and stress-free. Their customer service was exceptional, and their product knowledge was second to none.
I would highly recommend Topps Tiles Dartford to anyone looking for quality tiles and outstanding service for their home improvement project. Thank you again for helping us create a beautiful home

Great service. Very efficient and helpful. Martlesham store near Ipswich

Brilliant service, the guy was amazing!! Great product knowledge, made us feel valued and was so very efficient and professional!

Chris the manager of the Oxford store went above and beyond to help me choose the right tile the right tile adhesive and the quantity of tiles I would need for the area that I need to tile absolutely first rate service and couldn’t fault a single thing