Topps Tiles Reviews 

6,608
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being extremely helpful, knowledgeable, and friendly, often going the extra mile to assist with product selection, advice, and even loading purchases into cars. Many highlight the excellent customer service, noting that employees provide tailored advice and ensure a smooth process from start to finish, making interactions pleasant and productive. People appreciate the personalized approach and efficiency. However, some customers were dissatisfied with product quality, reporting issues like broken, bowed, or varying-sized tiles. A few also experienced poor communication regarding orders, including incorrect deliveries, lack of delivery, or items being dumped. Some reviewers found customer service unhelpful when resolving these issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently describing them as amazing, helpful,... See more

Product

Consumers find product quality to be ambiguous, with many praising the excellent quality and huge range of... See more

Service

Users describe positive interactions with service, highlighting the friendly, helpful, and efficient... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers praising quick processing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish of my DIY project I have been absolutely delighted with the service at the Spalding branch of Topps tiles. Special mention is well deserved for Leo, his expertise is second to non... See more

Company replied

Rated 5 out of 5 stars

Ryan at the Martlesham branch was extremely helpful and knowledgeable. Helping us pick the grout colour, adhesive particularly for the tile that we picked and all extra equipment that was needed to ti... See more

Rated 5 out of 5 stars

Dolton is amazing he knows everything has an eye for detail as I let him make his recommendations and 10 times out of 10 I have gone with his suggestions- he’s helpful, friendly and generally nothing... See more

Company replied

Rated 5 out of 5 stars

We used Topps Tiles in Hounslow and Sunbury recently, and at both branches, and we were very impressed with our engaged and knowledgeable the staff were. They were able to give us good advice on choos... See more

Company replied


Company details

  1. Tile Store
  2. Bathroom Remodeler
  3. Flooring Contractor
  4. Home Improvement Store
  5. Interior Designer
  6. Kitchen Supply Store

Written by the company

Topps Tiles is the UK's largest tile specialist. Since 1963 we’ve sold only the very best quality on-trend products sourced from around the world. Be inspired by innovative tile design.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(6,608)

453 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The team at Chester are the best I've…

The team at Chester are the best I've ever seen at a Topps Tiles. Always incredibly helpful, look after me on prices as a trader and get me what I need, when I need it. An easy 5 stars. Keep it up lads.

6 August 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for posting this great review!

Rated 5 out of 5 stars

Excellent service

Excellent service , friendly polite staff who are knowledgeable. Great choice of tiles

5 August 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for your fantastic review! We're thrilled to hear you enjoyed your visit. Our team works hard to meet your expectations, and we’re glad we hit the mark. We look forward to welcoming you back soon!

Rated 5 out of 5 stars

Great staff, very helpful

Visited the store three times spoke to 3 different people the third time one of the chaps called rab gave me some good advice about choosing colours and put the tiles in my car and it was very helpful very polite. I don’t often write reviews but I thought this Chap and the rest of the team needed it well done team keep it up certainly would go there again.

1 August 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for your fantastic review! We're thrilled to hear you enjoyed your visit. Our team works hard to meet your expectations, and we’re glad we hit the mark. We look forward to welcoming you back soon!

Rated 5 out of 5 stars

Excellent end-to-end service and…

Excellent end-to-end service and excellent quality products 👌 thanks to Amelia and the very helpful guy on collection day (apologies, I didn't catch your name). This was the Pompey centre branch. Thank you 😊

4 August 2026
Unprompted review
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Reply from Topps Tiles

Thank you for sharing your positive feedback! We're thrilled to hear that Amelia made a difference for you. Your satisfaction is our priority, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Natasha made this experience as…

Natasha made this experience as painless as possible. Very helpful and knowledgeable. Chesterfield Topps Tiles

4 August 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thanks for your continued support and for sharing such wonderful feedback about Natasha. We really appreciate it!

Rated 5 out of 5 stars

Very professional

Very professional, knowledgeable, and friendly staff. Leon, the Customer Service Agent @ Penge Branch, was exceptional, extremely, helpful & pleasant. I will be purchasing all of my tiles for my new house from the Penge Branch, because of my great experience. Thank you Leon.

3 August 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for taking the time to share your review. I am certain that Leon will be delighted to learn that you have mentioned him in your review. Your feedback is invaluable and greatly appreciated.

Rated 5 out of 5 stars

Excellent service

We were very impressed by Graham on our visits to the Aberdeen branch.
Helpful, polite and knowledgeable about the products.

3 August 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for taking the time to post this wonderful review! I’m sure Graham will be thrilled to know you mentioned him in your review.

Rated 5 out of 5 stars

Dolton is amazing he knows everything…

Dolton is amazing he knows everything has an eye for detail as I let him make his recommendations and 10 times out of 10 I have gone with his suggestions- he’s helpful, friendly and generally nothing is too much trouble for him he brings everything out to my car takes care in packing it in nicely! Best customer service Dolton big THANK YOU 🙏

2 August 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for taking the time to share your review. I am certain that Dolton will be delighted to learn that you have mentioned him in your review. Your feedback is invaluable and greatly appreciated.

Rated 5 out of 5 stars

Great customer service at Hounslow and Sunbury Branches

We used Topps Tiles in Hounslow and Sunbury recently, and at both branches, and we were very impressed with our engaged and knowledgeable the staff were. They were able to give us good advice on choosing tiles and answer all our questions. Great customer service!

1 August 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for posting this great review!

Rated 5 out of 5 stars

Very knowledgeable

Very knowledgeable, friendly and spent time with me to find what I was looking for.

31 July 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for taking the time to post this wonderful review, hope your project went well!

Rated 5 out of 5 stars

Every time I shop in the Saint Albans…

Every time I shop in the Saint Albans branch it is a pleasure
Sharon,Conrad and Matt are doing the things very easy for me,they are really good and rare people to work with,thank you

29 July 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for taking the time to post this wonderful review! I’m sure Sharon,Conrad and Matt will be thrilled to know you mentioned them in your review.

Rated 5 out of 5 stars

Top service from Topps Tiles

Excellent customer service at Topps tiles Northampton, especially from Helen who was most helpful.

22 June 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thank you for taking the time to post this wonderful review! I'm sure Helen will be thrilled to know you mentioned her in your review.

Rated 5 out of 5 stars

Anastasia - the best

Just a note to say Anastasia was amazing. She helped me choose tiles and gave such great advice with zero pressure. Her customer service was outstanding. Please pass on my thanks!
A Revan

25 July 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Hi A Revan, thanks for posting this great review!

Rated 5 out of 5 stars

Rhia was absolutely amazing

Rhia was absolutely amazing. I’ve never had such a positive experience at any business I have visited. It’s clean, welcoming, and the staff are brilliant. What more can you ask for? We were in and out with what we needed within 20 minutes. Absolutely amazing!

25 July 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Hi Rhia, thank you for taking the time to post this wonderful review!

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