Topflight Reviews 

Holiday Rep Emma
Always available
Nothing was too much trouble

The trip was absolutely amazing, so well organised and our guide, llenia was excellent!
The only reason we didn’t give 5 stars was the hotel. The hotel was very clean but our room (703) in the extension part of the hotel was dark & warm, we asked for the AC to be fixed but that never happened. It took 3 days & 5 visits to reception to sort out the safe. We had to climb into a high bath to have a shower, with no inside bath mat or safety rail, very slippy! The welcome meal was all bland and beige, not the typical Italian meal we were all expecting, very disappointing! The concert lunch was cold pasta in sauce & the packed lunch was a dry roll with ham & cheese, a bruised apple and water! Not one of the 52 guests ate there in the evenings. As it was so bad!
The bar closed before 11 each night and rarely had stock in place. It meant that everyone drifted off to bed as soon as we got back & did not mingle over a night cap regaling stories of the day & bonding! Very very disappointing. There was absolutely no entertainment or atmosphere in the hotel!!!!
The pool was fab but very little beds & guests from the other group (10) came to use our pool thus making it even more difficult! It’s a must to have an outdoor pool in that weather.
We would certainly suggest dropping the welcome meal, concert lunch and packed lunch and offer a meet and greet with drinks and nibbles! We also had to pay for water at the welcome meal & lunch, not good for a 4 star hotel.
The breakfast was the exact same every day & the flies enjoyed all the uncovered
Platters (disgusting) A lot of our guests went down the town for breakfast!
Again, a five star trip if the hotel was better! A lot of guests were also over charged on their final bill.
Thank you for a lovely trip that was well organised, very well planned out with rest days & we will certainly book with Topflight again 👍

You have a choice. Book direct or book with Topflight.

If you book Topflight, you're assured of support in resort (really helpful to get to know the place, to book trips, any issues), you've better Hotel presence/rooms, you've coach transfers with their guide and your whole holiday is so much easier. And so much better. So much.

We went Topflight and it was simply first class. We'd never go with anyone else, so you shouldn't hesitate. It's your big holiday so make sure it's Topflight great.

It was our first Topflight trip for a family of 4 - for which we paid €7,500 - and we had a really bad experience with our local rep in Andorra, Rich.

We had two major problems - the first was the hotel placed us (2 adults + 2 young kids) in completely opposite wings of the hotel. The second problem was that we had booked the 10am ski lessons for our daughter but turns out we were in the 2pm class. We contacted Rich about both issues and despite the rep's job being to assist, he didn't. Nor did he even make any real pretence about helping.

For the hotel rooms, he did ring the hotel but just relayed back what they had already told me, that they were fully booked. Rich repeatedly told me that they 'request' adjacent rooms for families but they can't guarantee them, even if your children are 4 and 7 (!). He did not follow up with us at any stage and it was only through our own persistence that we got moved to almost adjacent rooms two nights into our trip.

For the ski lessons, he just didn't offer to help in any way and repeatedly told me I'd booked it in November and was basically 'too late' to get the earlier lessons. Again, through our own persistence, we got into the 10am class for the week.

I lodged a formal complaint with Topflight on my return about the two issues and Rich's utter lack of assistance but it was dismissed. Not surprising but very frustrating considering the price of the trip.

We did enjoy the trip but that was despite Rich and Topflight, not because of them.

I would advise anyone who is booking a trip to check, double check and triple check any 'requests' they have made and to ensure they get confirmation in writing. I would also not be confident that you will receive any assistance from the local rep. In our experience he was there only to answer calls and pay lip service, but in reality, the rep was as useful as a chocolate teapot.

Had an amazing holiday in lake Garda, with everything organised by Topflight,
Great Memories .

We had a great experience with Topflight. Before our holiday, I got a WhatsApp message from our Topflight rep, Giuseppe Tonoli, introducing himself and he attached a Resort Info pack. He gave us a very friendly welcome at the airport and he accompanied us on the bus transfer and into our hotel. He met with us the following day to go through more info about the area, ferries and public transport. My husband was ill and needed a visit to the doctor which Giuseppe arranged. He kept in touch with us throughout the week. He was with us on the bus transfer back to the airport and accompanied the group while we all checked in. He was a pleasure to deal with. A great representative for the company.

A lovely resort..Bella Italia..plenty to do for kids and trips out of the area to Verona etc. Rich the top-flight rep was very helpful and we will be back for longer than a week next time.

Brilliant resort managers Giuesppie and Richard. Very informative and friendly. Everything worked from the time of arrival at Dublin airport to arrival at hotel. Hotel Olivetto was superb. Brilliant breakfast. Everything you could possibly want and the staff were fantastic. Catered for gluten free diet.

The hotel was very good all around and the tour ye picked were good overall the hoilday was very enjoyable and relaxing highly recommend the hotel

Great company
We booked a trip to sorrento with topflight.
They couldn’t do enough to help you in the resort.

Just back from a week in Sorrento. Top flight team from sales through to resort team were excellent. The introduction to Sorrento walk around, organised by the resort team, was a great idea and a good way to start the holiday. The resort team were very knowledgeable and available throughout the stay if needed. Choice of hotels offered was good. We stayed at the Bristol, which was an excellent hotel with great people. Went on two escorted tours, the almalfi coast trip and Pompei and Vesuvius. Both were fun and well organised with excellent guides.

Just back from Limone lake Garda, excellent company, would certainly recommend.

Great service

We stayed in a fabulous hotel overlooking the lake. The food was lovely with a great selection offered. We had no complaints about our trip.

Booked the one week holiday to Mayrhofen which included 3 trips and added on an extra week.
Stayed in the Hotel Strolz, lovely location and lovely food.
Everything was great but the assistance from reps was poor.

Everything about our booking was seamless, transfer / hotel etc to a very high standard.
Really liked the hotel and the service.

Just the fact that a Topflight rep is at the end of a mb should you need them. The hotel Splendid Palace was fantastic,spotlessly clean, beautiful location, excellent selection of delicious food, and really lovely friendly helpful staff. Couldn't have asked for more from a hotel

Our holiday reps were excellent Everything was organised for us Great excursions The Hotel Bristol was wonderful

Fantastic Italian holiday in Sorento , hotel ,Trips , and courier excellent would have easily given 5 stars but check in experience was dreadful both Dublin and Naples there are no assigned seats and we could not sit with my wife on return flight and as per other reviews would have expected after spending over 2000€ each to be seating with each other