Toomey Motor Group - Toomey Dacia Southend Reviews 

My husband and I attended the Dacia garage in Southend to purchase a Dacia Spring after reviewing the current offer on Toomey’s website. The offer was for £169 deposit and £169 monthly payment. We advised we would order the vehicle as per the offer detailed on their website. We were then told the best offer they could provide was £169 deposit with a £204 monthly payment. That was not that was (and still is) advertised on the website.
The lady then returned with a further offer of £169 deposit and £180 monthly. We were then advised they could not provide the advertised offer as they were now unable to fulfil it due to not having any cars available. The offer was for order and registration prior to the next quarter and they did not have any vehicles available until November. The fact that they cannot fulfil the offer is not an issue for us, but rather for Toomeys.
This is exceptionally deceiving in advertising an offer that they cannot fulfil as a company in order to get customers through the door. The offer should not be advertised at all.
In order to reduce the monthly payment to get as close to £169 as possible, we have had to increase our deposit, when in fact this is a Toomey issue and not us.
It is exceptionally disappointing that they would advertise as such and not take responsibility for their inaccurate advertising.
To exacerbate the issue, Toomey continues to advertise this offer, knowing it will entice new customers even though this offer can no longer be fulfilled.
Our first and probably last dealings with Toomeys.

Cally from Toomey Dacia Southend assisted myself today, amazing customer service, answered any questions I had and was very knowledgeable. Would highly recommend anyone visiting and has the pleasure of meeting Cally I’m confident you would say the same.

Robin was very polite and shone great p range skils

Rookies were excellent, as was Liam at the service desk. Loved the video of the service.

Dacia Car Service at Toomey Dacia Southend+ Robin has been really helpful this morning with my 2 year car service check and very happy with the service provided, thanks

The benefit of waiting for the Service.
Although I stated that the Service book was in the glove box it was not stamped.
Liam Tufft.

I dropped off the car at 8.00am, for the annual full service and the first MOT Test. As car is now 3 Years old).
I received video link to show the various checks and stages of the service being carried out.
I was contacted at around 12.15 to say it had all been completed and that the car was now being cleaned, ready for pick-up at around 13.00pm.
I was very pleased with the overall service at Toomey Dacia at Southend-on-Sea and I am happy to give it a 5 star rating.

Regular updates on the progress of the service. Changed the batteries of my car fobs on request without any issues

Excellent service very friendly and good advice

Very fast and efficient service and great customer service from Robin at the service counter

Great service provided from Liam and Robin both very helpful.

Excellent customer service very impressed with my treatment.Robin extremely helpful.

I had concerns about how my car was driving and Liam and Dan listening gave feedback on what they thought it could be and explained everything so that I knew what was going on and as always was really helpful. A true credit to the team there

Liam and Robin were super professional and helpful, my car was cleaned very well and when I picked up my car I asked to speak to the technician who worked on my car and he was very informative, thank you toomey for the great service.

John was brilliant and the service mechanic worked through his lunch to get the job done.
I am editing my review because, during my service I was advised by Toomey service that my car would need brake pads and discs, apparently the pads were at 3mm and one of the discs was slightly lipped! And they quoted me over £380. Yet! Today 03/03/26 my car was MOT’d by a different service centre, they told me my pads were 4mm and there was no lip on the disc’s. So obviously Toomey service we’re trying to rip me off and told me I needed work done sooner than I actually did!. So for my brake pads to now be 4mm three months later, they must have been more than 3mm when I had the car serviced with Toomey.
I won’t trust what they tell me if I ever have the misfortune of having my car serviced there again!.

Having put a deposit on a used Duster we were contacted by Ellie who arranged for us to view vehicle. From the moment we met Ellie we knew we were in safe hands. Ellie was an absolute delight, friendly, respectful and professional at all times. The sale was completed to our complete satisfaction. Ellie is an absolute credit to the Team.

Absolutely appalling service. Within the last 5 wks there’s a list of quite serious issues that all of a sudden have arisen, but not when it was serviced at Toomey Southend !!! Service advisors don’t call and update you, they send out check in online and quite clearly don’t read the comments that you leave , tell you things that quite clearly don’t need replacing, if I didn’t have things double checked by others I would be paying this incompetent Company a lot of money !!! Incompetent staff, General Manager that quite clearly needs to reassess staff!!!

Incredibly easy going staff, made everything so easy for me, great service, Liam young lad who served me was top class, really helped me out, kind, approachable and provided great service. Thankyou

Guys in the service department went above & beyond. After a stressful weekend stuck on the A13 they were very helpful & made what was a stressful situation easy. Thank you

Irfaan was very helpful, clear and enthusiastic. plus he was a really interesting and fun guy. Brandon, a new member of staff was great too. so friendly