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Tooltime UK Ltd Reviews 

1,284
•
TrustScore 4.5 out of 5

4.7

Do-it-Yourself Shop
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Review summary

Created with AI, based on recent reviews

Considering 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent value for money, competitive pricing, and the quality of the products, often noting that items are as described. The ordering process is consistently highlighted as easy and efficient, with many appreciating the quick dispatch and fast delivery of their purchases. Reviewers also frequently mention the good packaging, ensuring items arrive in excellent condition, and the pleasant surprise of free gifts or mystery boxes. However, some customers experienced issues with delivery, attributing delays to the courier, or received items that were not working or appeared used. A few other people also felt that the mystery box contents were disappointing or unrelated to their purchase, and some reported problems with missing items or unexpected charges.

What people talk about most

Delivery service

Reviewers frequently express satisfaction with the delivery service, highlighting its speed and efficiency.... See more

Product

Users describe positive interactions with product, often praising the quality, value, and accuracy of... See more

Price

Clients share positive opinions on price, with many reviewers finding the prices to be competitive, amazing,... See more

Quality

Customers consistently note positive experiences with quality, praising items as great quality,... See more

Order

Consumers find the ordering process to be largely positive, citing an impressive, easy-to-navigate website... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Order came quickly and represented excellent vfm. The numerous free gifts were a nice touch although most diy-ers like me would already possess them. Am looking forward to using the reciprocating saw... See more

Rated 5 out of 5 stars

Tooltime products and prices meet my niche needs. I'm retired, and my life is now family and DIY. When Tooltime are having their regular sales, I top up on my DIY consumables, and perhaps a new tool.... See more

Rated 5 out of 5 stars

I ordered a cordless 'Silverline' crocodile saw - great price, great summer discount - only paid £29 - Using a Bosch blade the tool worked very well - downside only 1 battery but great delivery so 5... See more

Rated 5 out of 5 stars

Fast delivery Really good price Came with a few freebies which was unexpected but appreciated Not used this company before but would recommend Replacing a garden box I’ve had for years so ho... See more

Company details

  1. Do-it-Yourself Shop
  2. Bike Accessories Store
  3. Countertop Store
  4. Gift Shop
  5. Home Improvement Store
  6. Pneumatic Tools Supplier

Written by the company

Tooltime.co.uk provide great value products whether that be from branded manufacturers like Tefal, Kenwood, Russel Hobbs, Dunlop or from our own Tooltime quality and value range or our premium Aston Of London and Voche branded products. We have thousands of excellent products at fantastic prices, most of which come with free delivery. Our extensive list of products includes: power tools , hand tools , watches, gifts, jewellery boxes, air tools, camping, caravaning, car accessories, electrical, electrical switch sockets, electric spray guns, electrical accessories, downlighter kits, electrical tools, pest killers, batteries, electrical heating, engineering tools, fixings and fastenings, gifts and gadgets, hand tools, hardware, home and garden, lighting, pest control, power tools, safety and work wear, sport and leisure, storage and handling, tool accessories, watches

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,284)

172 reviews in the last 12 months

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Rated 1 out of 5 stars

Avoid like the plague

ordered and paid for goods on 28th March received email stating Royal mail waiting for parcel as tooltime had despatched on 30th March (48hr delivery) today 9th of April and asked for refund as royal mail still states waiting for goods from tooltime and customer service is a joke ZERO care

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Bought the items I wanted at a good…

Bought the items I wanted at a good price from Tooltime.
Slight hiccup with Royal Mail on an earlier predicated date and time for delivery which did not happen. So some time wasted, anyway I now have the items and am very pleased with my purchase.
In future anything I need that's available from Tooltime then they will be the company I will use.

4 April 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a pair of Jerry Cans..

Ordered a pair of Jerry Cans... Was marked as dispatched several days ago, then, I received a message on EBAY from the seller, stating that the items were OOS, yet, they were still selling them, but had inflated the price to MORE THAN DOUBLE!!! Absolutely disgusted!!!

1 April 2026
Unprompted review
Tooltime UK Ltd logo

Reply from Tooltime UK Ltd

Hi,

Thank you for your message, and I sincerely apologise for the confusion and inconvenience caused.

You placed an order for Silverline-branded jerry cans that were listed at a 40% clearance discount. Unfortunately, due to an error in our inventory system, the stock levels for those items were incorrect, and we are now out of stock of the Silverline units.

At present, the only jerry cans we have available are Draper-branded, which are a higher-specification product and come at a higher cost price.

We completely understand this is not ideal, and we’re very sorry for the situation
If you’re interested, we can offer the Draper equivalent at a discounted price as a gesture of goodwill.

Again, our apologies for the inconvenience caused, and we appreciate your understanding.

Kind regards,
David

Rated 5 out of 5 stars

Great Scottish customer service

Great company to deal with.
Very fast delivery and quality items.
Love the knifes I got very neat folding mechanism.
Also they do a £1.99 mystery bag.
Get one and I can say if you don’t get your £1.99 worth back in tools I will give you your money back.

19 March 2026
Unprompted review

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