Toker Supply ™ Reviews 

277
•
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Something must’ve changed since the last time I ordered from here. The website is poor. The product description was vague. I was sent something that didn’t match what I was looking for. I asked for a... See more

Rated 5 out of 5 stars

Item was delivered within just a few days and was packaged extremely well. Big fan of Rock Glass and only wish I could order actual replacement bowls from Rock Glass. I really wish you would change y... See more

Company replied

Rated 3 out of 5 stars

I’m giving them 3 stars because when I order my MJ mini jig it came with a broken banger & they sent me a new (upgraded) banger no problem buuuutttt I soon found out they are selling the older model t... See more

Company replied

Rated 5 out of 5 stars

Prompt delivery Quality merchandise Comparatively low price. I received what i ordered, but what I was actually looking for was a 25mm bucket that would fit into my Terp Ready setup. Caveat Emptor... See more

Company details

  1. Tobacco Shop

Written by the company

Toker Supply online head shop offers discreet FREE shipping on all orders! Shop the lowest prices on bongs, dab rigs, glass pipes, vaporizers, dab nails and more!


Contact info

3.3

Average

TrustScore 3.5 out of 5

277 reviews

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3.3

All reviews

(277)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

A waste of my time and money.

I ordered a new glass water pipe and a spare bowl for my wife's birthday. It arrived on 11/22. The spare bowl was broken, and the pipe was cracked near the mouth piece. The only item not broken was the bowl that comes with the pipe. I reached out to Toker Supply. They responded promptly, telling me that they're staff will replace my order since everything was broken. I was notified on 11/23 that my replacement package has shipped. My package arrived on 12/1, but only contained the spare bowl. I reached out again to see when to expect the cracked pipe replacement. Toker Supply sent me a return label to ship the pipe back. So, I did. My package arrived on 12/27 containing the same cracked pipe I sent back. Only, this time it was packed much better. So, after all that, I still end up with a cracked pipe. It seemed like they were going to take care me at first. But, turns out... not so much. A waste of my time and money.

28 December 2021
Rated 1 out of 5 stars

Worst service I’ve ever dealt with

Worst service I’ve ever dealt with, slow, cheap, inconsiderate are all words I can use to describe this company I will not be purchasing anything thing from toker supply.

8 October 2021
Toker Supply ™ logo

Reply from Toker Supply ™


Hello,

We sincerely apologize for the challenges you've faced, and we appreciate your feedback. Your experience is not reflective of the level of service we strive to provide, and we understand the importance of addressing your concerns.

We take your feedback seriously, and we would like to investigate and address the specific issues you encountered. Could you please provide more details or reach out to us at support@tokersupply.com with your order information? We are committed to resolving any outstanding issues and ensuring your satisfaction.

Again, we apologize for any inconvenience, and we appreciate your understanding as we work to improve our services.

Best regards,
Toker Supply Support Team

Rated 2 out of 5 stars

$50 mystery box is ok, expedited shipping is a poor money grab

$50 mystery box items were acceptable but some of the small items are useless “value adders” like the microscopic grinder for instance.

Be sure to avoid faster shipping methods as I paid almost $100 for UPS express to ensure 2 day delivery however TS shipped via UPS ground which was only $15. Don’t charge me for a shipping method if you are not going to use it. Completely unethical and upon reaching out nothing was done to correct the over charge. Id highly recommend supporting local businesses if you can as much better value and service can be had.

6 October 2021
Toker Supply ™ logo

Reply from Toker Supply ™


Hello,

We appreciate your feedback, and we're sorry to hear about your experience with the mystery box items and the shipping method discrepancy. Your satisfaction is important to us, and we apologize for any inconvenience caused.

Regarding the small items in the mystery box, we understand the importance of providing valuable items, and we'll take your feedback into consideration for future improvements.

Concerning the shipping issue, we apologize for the oversight and any confusion it may have caused. It's essential to us that our customers receive the service they expect. We will review our processes to prevent similar occurrences in the future.

If you have further concerns or if there's anything specific you would like us to address, please reach out to us at support@tokersupply.com with your order details, and we will do our best to assist you.

Thank you for bringing this to our attention, and we appreciate your understanding.

Best regards,
Toker Supply Support Team

Rated 5 out of 5 stars

Decent experience.

They had the items I desperately needed to replace a few key components, that was amazing. Sadly one of my pieces came slightly defective and there was nothing that could be done about it because I had used it, but that comes with the territory of smoking devices. All in all, I say they did a good job. My items came well packed and shipped quickly.

5 October 2021
Rated 3 out of 5 stars

Product shipped and arrived promptly

Product shipped and arrived promptly. But was cracked.

4 October 2021
Toker Supply ™ logo

Reply from Toker Supply ™

Hello,

We're sorry to hear that your product arrived cracked. We understand the frustration and inconvenience this may have caused, and we apologize for any disappointment.

To address this issue, please contact our support team at support@tokersupply.com with your order details and include clear pictures of the damaged product. We will work swiftly to provide you with a suitable resolution, whether it involves a replacement or another solution to ensure your satisfaction.

Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve the issue promptly.

Best regards,
Toker Supply Support Team

Rated 5 out of 5 stars

Great Experience

Ordered a Bong from this website.....shipping was super discrete and very prompt. Excellent customer service and AMAZING quality products.

4 October 2021
Rated 1 out of 5 stars

very disappointed with your customer…

very disappointed with your customer service and your product. If your not willing to make this right what does that say about your company?

4 October 2021
Toker Supply ™ logo

Reply from Toker Supply ™

Hello,

We sincerely apologize for any disappointment and frustration you've experienced with our customer service and product. Your satisfaction is of utmost importance to us, and we understand the significance of addressing and resolving your concerns.

To better assist you, please reach out to our support team at support@tokersupply.com with detailed information about the issue, including your order details and specific concerns. We are committed to making things right and appreciate your feedback as we work to improve our services.

Thank you for bringing this to our attention, and we look forward to the opportunity to address and resolve your concerns.

Best regards,
Toker Supply Support Team

Rated 1 out of 5 stars

Took forever to receive my shipment

Took forever to receive my shipment. And still haven’t received it..

5 August 2021
Toker Supply ™ logo

Reply from Toker Supply ™

Hello! That doesn't sound right all orders ship next day unless order on a weekend then they ship first thing Monday morning. Please email us support@tokersupply.com with your order number! Thank you!

Rated 5 out of 5 stars

Smooth transaction

The item I ordered was exactly as described on the web site, which was easy to navigate. Smooth transaction, discreet and timely shipping earns all 5 stars from me.

3 August 2021
Toker Supply ™ logo

Reply from Toker Supply ™

So happy to hear that, thank you for shopping with us! :)

Rated 4 out of 5 stars

Great piece ! Fats shipping

Great piece !! Fast shipping.. I only give 4 stars because it was supposed to come with a bowl piece AND a quartz nail.. didn’t receive the bowl

28 July 2021

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