The team exceeded my expectations in measuring me for shirt size and checking which shirts of my choice were in stock, and then ordering others for next day delivery. They showed great product knowl... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering and delivery well managed and within a short window T shirts are of a good quality and I feel certain they will wash up well The sizing was as expected although they are quite long for the... See more
I wanted to take advantage of the five T shirt offer, but found the number of options slightly confusing whilst ordering After placing the order I contacted customer service to confirm I had completed... See more
Bought two t-shirts in the sale for £8 each - down from£25. Absolute bargain! Quality was fabulous and wouldn’t have been disappointed at full price. Delivery was quick and efficient.
Company details
About T.M.Lewin
Written by the company
T.M. Lewin has been dressing professionals with confidence and style since 1898. Founded in London on Jermyn Street, the historic home of British shirt-making, the brand built its reputation on expertly crafted shirts, tailoring, and timeless menswear designed for work, occasions, and everyday sophistication.
Today, T.M. Lewin continues this heritage by combining classic British tailoring with modern design and convenience. Our collections include shirts, suits, t-shirts, knitwear, outerwear, and accessories created with a focus on quality fabrics, precise fits, and versatile styling. Whether customers are looking for formal workwear, smart casual essentials, or clothing for special events, T.M. Lewin aims to deliver reliable quality and lasting style.
Customer experience sits at the heart of everything we do. We are committed to providing excellent service, clear communication, and products that meet the expectations of modern professionals. We value transparency and welcome honest reviews from our customers. Every piece of feedback helps us better understand what we’re doing well and where we can improve.
Contact info
Suite 1, 7th Floor 50 Broadway, SW1H 0BL, London, United Kingdom
- customer.services@tmlewin.co.uk
- www.tmlewin.co.uk
4.3
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love these t shirts
I love these t shirts
Stretchy material and the nice tight fitting coller
I think I have about 12 of them now. Got some super colours too
3 August 2026
Bought three T-shirts for my husband in…
Bought three T-shirts for my husband in the sale. Certainly don’t think they’re worth the full price of £25. They’re not well cut and slightly short.
8 August 2026
Reply from T.M.Lewin
Hi Evelyn, thank you for taking the time to share your feedback.
We're sorry to hear that the T-shirts did not meet your expectations, particularly regarding the cut and length.
We appreciate your comments on the fit and value, as feedback like this is important to us when reviewing our products. We're pleased that you were able to take advantage of our sale, although we understand that you would expect the same level of quality and fit regardless of the price paid.
Thank you again for sharing your experience, and we hope you'll consider giving us another opportunity in the future.
PRICE IS GOOD
5 August 2026
Love the t shirts with white edging on…
Love the t shirts with white edging on collar and sleeves, good quality.
I would say need to improve packaging to make it more recyclable !!
1 August 2026
Reply from T.M.Lewin
Hello Shaun,
Thanks so much for sharing your feedback with us, it means a lot and we're really glad to hear of your positive experience.
Our customers are the voice of TM Lewin and we want to ensure as a brand that we're always listening and working on ways to improve as much as we possibly can.
In a few days you should receive an email asking you to leave us a rating for the interaction with customer support, I would be most grateful if you wouldn't mind taking the time to share your feedback with us there also.
Thanks so much for your kind words and taking the time to share them with us.
Terrible AI only customer service
Terrible AI only customer service. Useless response.
Never buying from them again.
1 August 2026
Reply from T.M.Lewin
Hi Stephen,
Thank you for sharing that information with us.
I am really disappointed that this has not been a good experience for you.
I will be forwarding your query to the senior team for further assistance. Someone from our team will follow up with you on this via email.
Your understanding is greatly appreciated and if you require any additional assistance in the interim, please do not hesitate to inform us.
Have a lovely day
Prompt delivery and fantastic quality…
Prompt delivery and fantastic quality for the price
2 August 2026
Timely delivery and I like the quality…
Timely delivery and I like the quality of the clothes.
The packaging is nice and simple too.
2 August 2026
Reply from T.M.Lewin
Hi Michael,
Thank you so much for your kind feedback. It means a lot to us, and we’re really glad to hear you had a positive experience.
Our customers’ feedback is very important to us, and we’re always listening and looking for ways to improve.
Thanks again for your kind words and for taking the time to share your experience with us.
Have a lovely day~!
Easy to order and quick delivery
Easy to order and quick delivery. Great quality and price
2 August 2026
Excellent quality
Excellent quality. Pity the Henley shirts only come in a limited range of colours.
1 August 2026
Goods arrived on time
1 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.