The team exceeded my expectations in measuring me for shirt size and checking which shirts of my choice were in stock, and then ordering others for next day delivery. They showed great product knowl... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering and delivery well managed and within a short window T shirts are of a good quality and I feel certain they will wash up well The sizing was as expected although they are quite long for the... See more
I wanted to take advantage of the five T shirt offer, but found the number of options slightly confusing whilst ordering After placing the order I contacted customer service to confirm I had completed... See more
Bought two t-shirts in the sale for £8 each - down from£25. Absolute bargain! Quality was fabulous and wouldn’t have been disappointed at full price. Delivery was quick and efficient.
Company details
About T.M.Lewin
Written by the company
T.M. Lewin has been dressing professionals with confidence and style since 1898. Founded in London on Jermyn Street, the historic home of British shirt-making, the brand built its reputation on expertly crafted shirts, tailoring, and timeless menswear designed for work, occasions, and everyday sophistication.
Today, T.M. Lewin continues this heritage by combining classic British tailoring with modern design and convenience. Our collections include shirts, suits, t-shirts, knitwear, outerwear, and accessories created with a focus on quality fabrics, precise fits, and versatile styling. Whether customers are looking for formal workwear, smart casual essentials, or clothing for special events, T.M. Lewin aims to deliver reliable quality and lasting style.
Customer experience sits at the heart of everything we do. We are committed to providing excellent service, clear communication, and products that meet the expectations of modern professionals. We value transparency and welcome honest reviews from our customers. Every piece of feedback helps us better understand what we’re doing well and where we can improve.
Contact info
Suite 1, 7th Floor 50 Broadway, SW1H 0BL, London, United Kingdom
- customer.services@tmlewin.co.uk
- www.tmlewin.co.uk
4.3
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good experience
2 August 2026
Great service from T.M
Great service from T.M. Lewin. The "grandad" style tshirt, bought to use as a pyjama top, is of a good quality and perfect for my husband. Also, a brilliant price at the sale! Very good updates on my order and speedy delivery. Thank you.
2 August 2026
Good quality shirtts
Good quality shirtts. Arrived quickly. Very satisfied with purchase.
1 August 2026
Great shorts
Easy to navigate website. Items delivered within a few days. Great quality. Best swim shorts I’ve ever had.
2 August 2026
No stress at all
Very fast delivery. No stress when making returns. Great service, and I will come back soon.
1 August 2026
Reply from T.M.Lewin
Hello David,
Thanks so much for sharing your feedback with us, it means a lot and we're really glad to hear of your positive experience.
Our customers are the voice of TM Lewin and we want to ensure as a brand that we're always listening and working on ways to improve as much as we possibly can.
In a few days you should receive an email asking you to leave us a rating for the interaction with customer support, I would be most grateful if you wouldn't mind taking the time to share your feedback with us there also.
Thanks so much for your kind words and taking the time to share them with us.
A very clear website and easy to…
A very clear website and easy to navigate. I purchased 3 t-shirts at great price with extremely quick delivery.
Will definitely be returning for future purchases.
1 August 2026
The t shirts were labelled xxl
The t shirts were labelled xxl. Yes, I'm bigger than I should be !!
At very best they're xl, if that.
Couldn't be bothered to return them.
That's probably why they were heavily reduced, as wrongly labelled.
Sorry, won't be purchasing from you again. You gained £20, I lost £20.
Very disappointed.
1 August 2026
Reply from T.M.Lewin
Hi Geoffrey, thank you for taking the time to share your feedback.
We're very sorry to hear that the fit of your T-shirts did not meet your expectations.
We appreciate how disappointing it is to receive items that don't fit as expected, particularly when the labelled size differs from what you anticipated. We take comments regarding sizing consistency seriously, as they're invaluable in helping us improve our products.
We're sorry to hear that you chose not to return the items, but we completely understand your frustration. Should you change your mind, we'd encourage you to contact our Customer Experience team, who would be happy to review your purchase and discuss the options available to you.
We apologise that your experience has left you disappointed and hope we'll have the opportunity to restore your confidence in T.M. Lewin in the future.
All good
All good. Chinos fitted perfectly. Good price value and speedy delivery. Thanks.
1 August 2026
Reply from T.M.Lewin
Hello Graham, thank you for your great review!
We're pleased to hear that your chinos were a perfect fit and that you found them to be excellent value for money.
It's also wonderful to know that your order arrived quickly and that your shopping experience met your expectations.
We really appreciate your support and look forward to welcoming you back again soon.
Swift pain free delivery
1 August 2026
Nothing wrong with your product
Nothing wrong with your product, I haven’t received my order yet
1 August 2026
Reply from T.M.Lewin
Hi Carl, thank you for your feedback.
We're very sorry to hear that you have not yet received your order.
We can see that you've provided your order details, and a member of our Customer Experience team will be reaching out to you shortly to investigate this further and work towards a resolution.
We sincerely apologise for the inconvenience caused and appreciate your patience while we look into this for you.
Reply from T.M.Lewin
Hi Beverly, thank you for your kind feedback.
We're pleased to hear that your order arrived when expected and that you found our delivery updates helpful throughout the process.
Providing a reliable delivery service and keeping our customers informed every step of the way is important to us, so it's great to know we met your expectations. We appreciate your support and look forward to welcoming you back again soon.
Reply from T.M.Lewin
Hello Mr Richard,
Thanks so much for sharing your feedback with us, it means a lot and we're really glad to hear of your positive experience.
Our customers are the voice of TM Lewin and we want to ensure as a brand that we're always listening and working on ways to improve as much as we possibly can.
In a few days you should receive an email asking you to leave us a rating for the interaction with customer support, I would be most grateful if you wouldn't mind taking the time to share your feedback with us there also.
Thanks so much for your kind words and taking the time to share them with us.
Great service and quality
Ordered and delivered in three days. The excellent quality and service you expect from T.M.Lewin
29 July 2026
Reply from T.M.Lewin
Hello Jim,
Thanks so much for sharing your feedback with us, it means a lot and we're really glad to hear you had such a quick delivery and got the quality and service you expect from T.M.Lewin.
Our customers are the voice of TM Lewin and we want to ensure as a brand that we're always listening and working on ways to improve as much as we possibly can.
In a few days you should receive an email asking you to leave us a rating for the interaction with customer support, I would be most grateful if you wouldn't mind taking the time to share your feedback with us there also.
Thanks so much for your kind words and taking the time to share them with us.
Good quality and good fit and when…
Good quality and good fit and when asked on you can’t beat it
1 August 2026
Reply from T.M.Lewin
Hello Philip,
Thanks so much for sharing your feedback with us, it means a lot and we're really glad to hear of your positive experience.
Our customers are the voice of TM Lewin and we want to ensure as a brand that we're always listening and working on ways to improve as much as we possibly can.
In a few days you should receive an email asking you to leave us a rating for the interaction with customer support, I would be most grateful if you wouldn't mind taking the time to share your feedback with us there also.
Thanks so much for your kind words and taking the time to share them with us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.