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TJ O'Mahony Reviews 

4,318
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,407 reviews, reviewers overwhelmingly had a great experience with this company, highlighting the exceptional level of service provided. Customers frequently praise the delivery drivers for being exceptionally helpful, courteous, and careful when handling and placing heavy items. People also appreciate the fast, efficient online ordering system and click-and-collect options, noting that the materials received are consistently of high quality. Some reviewers were not happy with unexpected delivery delays, as well as occasional issues involving missing components or damaged products upon arrival. Additionally, customers noted a lack of communication regarding delivery updates and difficulties getting timely responses about their orders.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast shipping times and... See more

Product

Reviewers mention positive feedback about product quality, noting that items such as gravel, wood, and... See more

Staff

People report positive experiences with staff, highlighting that team members and delivery drivers are... See more

Order

Reviewers highlight positive aspects of order processes, describing online ordering as simple and easy.... See more

Service

Consumers find service to be positive, highlighting a smooth, fast, and reliable experience whether... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The delivery driver was so helpful, patient and courteous. We live on a narrow cul de sac which is extremely difficult to navigate especially when you have a ton of garden pebbles to off load. He c... See more

Rated 5 out of 5 stars

I ordered a large amount builders stone & sleepers, the delivery was tight and I can’t express enough how helpful the driver was, he persisted to get the truck into the driveway and then to place the... See more

Company replied

Rated 5 out of 5 stars

Recently I had a large order for decorative stones. The lads in the office called me straight away to let me know it would take a while to be delivered; they were very professional, and I will definit... See more

Rated 5 out of 5 stars

Shopped around for a while and found TJ O'Mahony had the best price for the product I was looking for. Made the decision to buy quite late one evening, and item arrived at my door the following mornin... See more

Company replied


Company details

  1. #2 of 2 best companies in Building Materials Supplier
  2. #1 of 3 best companies in Building Materials Market
  3. #5 of 5 best companies in Building Materials Store
  4. #2 of 2 best companies in Garden Building Supplier
  5. #9 of 11 best companies in Garden Furniture Shop
  6. #2 of 2 best companies in Landscaping Supply Store

Written by the company

TJ O’Mahonys is a 100% privately owned Irish business currently trading from 19 locations in Ireland. All our branches are long-established businesses and operate under widely recognised and well-respected trading names TJ O’Mahonys, HPC Insulation and PH Ross. Our branches stock all the leading and recognised brands in timber, building materials, plumbing & heating, bathroom products, tools, paint & decor and a wide range of DIY, household and gardening products.


Contact info

Winter Sale Now On

Our massive winter sale is in full swing.

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(4,318)

1,295 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ease of website

Ease of website, and customer service great when I called.

9 July 2026
TJ O'Mahony logo

Reply from TJ O'Mahony

Hi Lyndsay,

Thank you for taking the time to share your feedback regarding our recent on-line order. We’re glad you had a positive experience with us! Thank you for choosing to shop with us.

Regards,

Patrick

Rated 5 out of 5 stars
TJ O'Mahony logo

Reply from TJ O'Mahony

Hi Irene,

Thank you for taking the time to share your feedback regarding our recent on-line order. We’re glad you had a positive experience with us! Thank you for choosing to shop with us.

Regards,

Patrick

Rated 5 out of 5 stars

Delivered as ordered and on time thank…

Delivered as ordered and on time thank you

1 July 2026
TJ O'Mahony logo

Reply from TJ O'Mahony

Hi John,

Thank you for taking the time to share your feedback regarding our recent on-line order. We’re glad you had a positive experience with us! Thank you for choosing to shop with us.

Regards,

Patrick

Rated 5 out of 5 stars

Impressive, nice company.

Gd communication v. thorough. Speedy delivery, grt quality product. Proud to support Irish homemade products. Thank you so so much 🍀

8 July 2026
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Reply from TJ O'Mahony

Hi Kathleen,

Thank you for taking the time to share your feedback regarding our recent on-line order. We’re glad you had a positive experience with us! Thank you for choosing to shop with us.

Regards,

Patrick

Rated 1 out of 5 stars

Rude and Ignorant by Kilshane staff members

I buy a lot in TJ O'Mahonys rather than give my money to a UK company like screwfix or B&Q.
Recently I bought a lot of plumbing items in Kilshane and specifically requested amongst them a 40mm 90 degree swept bend as an elbow was not suitable. The young fellow behind the counter took my order then tried to pawn off an elbow on me. When I asked for a swept bend instead he first insisted that it was a swept bend, then when I said it wasn't he insisted I'd asked for an elbow, then he insisted that an elbow and a bend were identical. He looked for backup from his colleague who agreed with him. I've never encountered in this providers such lack of knowledge, rudeness and poor customer service. In future Ill be going to Chadwick's or Goodwins where you don't get treated like an idiot by the idiot behind the counter trying to pawn off the wrong item on you

Response to Patrick reply: Thank You. First time I've encountered this type of service to be fair.

30 July 2026
Unprompted review
TJ O'Mahony logo

Reply from TJ O'Mahony

Hi Andrew,

Thank you for taking the time to share your feedback.

We regret that this visit did not meet your expectations.

Regards
Patrick

Rated 5 out of 5 stars

amazing deliver service!

Delivery was great even went to extra effort to reduce the distance to move materials by hand. Full order was perfect.

8 July 2026
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Reply from TJ O'Mahony

Hi Ed,

Thank you for taking the time to share your feedback regarding our recent on-line order. We’re glad you had a positive experience with us! Thank you for choosing to shop with us.

Regards,

Patrick

Rated 1 out of 5 stars

Promised the products in 5 days

Promised the products in 5 days.
Stuff didn’t arrive 2 weeks later.
In fairness I did get a refund but I had machinery on hire waiting on the pipes to arrive.

8 July 2026
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Reply from TJ O'Mahony

Hi Willie,

Thank you for taking the time to leave your review and for giving the feedback. I'm going to bring this back to the branch manager to look into.

Regards,
Patrick

Rated 5 out of 5 stars

Excellent service

Excellent service, prompt delivery and excellent customer support by friendly and helpful staff.

8 July 2026
TJ O'Mahony logo

Reply from TJ O'Mahony

Hi Derek,

Thank you for taking the time to share your feedback regarding our recent on-line order. We’re glad you had a positive experience with us! Thank you for choosing to shop with us.

Regards,

Patrick

Rated 5 out of 5 stars

I've had 5 delivers for various…

I've had 5 delivers for various projects and I have never had an issue. Every delivery driver was polite and professional and the call to say they're on the way is great.

4 March 2026
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Reply from TJ O'Mahony

Hi Conor,

Thank you for taking the time to share your feedback regarding our recent on-line order. We’re glad you had a positive experience with us! Thank you for choosing to shop with us.

Regards,

Patrick

Rated 5 out of 5 stars

Thanks to driver on the day

Thanks to driver on the day. I couldn’t help unload timber as I had an operation 2 weeks before . He unloaded 20 or so full lengths of timber without a problem. I couldn’t have done this so thanks to him for that .

8 July 2026
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Reply from TJ O'Mahony

Hi Mark,

Thank you for taking the time to share your feedback regarding our recent on-line order. We’re glad you had a positive experience with us! Thank you for choosing to shop with us.

Regards,

Patrick

Rated 1 out of 5 stars

Not interested in small orders

Had to chase the order , probably still would not of got it unless I had of chased it up, when it did come the driver was the most unhelpful person ever to the point of rude. They talk to you like you work on a building site and you’re a builder not a customer. Never again

1 July 2026
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Reply from TJ O'Mahony

HI Mark,

Thank you for taking the time to leave your feedback and I'm sorry to read you felt this way with the order, I will be bringing this back to the branch manager to look into.

Regards,
Patrick

Rated 5 out of 5 stars

Good service

1 July 2026
TJ O'Mahony logo

Reply from TJ O'Mahony

Hi Patrick,

Thank you for taking the time to share your feedback regarding our recent on-line order. We’re glad you had a positive experience with us! Thank you for choosing to shop with us.

Regards,

Patrick

Rated 5 out of 5 stars

Good click and collect system,would be…

Good click and collect system,would be really useful to be given a time to collect when order confirmed rather than waiting to be contacted!

30 June 2026
TJ O'Mahony logo

Reply from TJ O'Mahony

Hi Mary,

Thank you for taking the time to share your feedback regarding our recent on-line order. We’re glad you had a positive experience with us! Thank you for choosing to shop with us.

Regards,

Patrick

Rated 5 out of 5 stars

We needed to return a pallet of curb…

We needed to return a pallet of curb stones, and we got our money back :-)

7 July 2026
TJ O'Mahony logo

Reply from TJ O'Mahony

Hi Paul,

Thank you for taking the time to share your feedback regarding our recent on-line order. We’re glad you had a positive experience with us! Thank you for choosing to shop with us.

Regards,

Patrick

Rated 2 out of 5 stars

Customer service is atrocious

Customer service is atrocious. Rude accounts team in prosperous shop who won't put you in touch with a manager but want to know all your business. No stock when you want it either.

15 July 2026
Unprompted review
TJ O'Mahony logo

Reply from TJ O'Mahony

Hi Anthony, thank you for taking the time to leave your review, I've requested more information about this from yourself, so I can bring this back to the branch.

Regards,
Patrick

Rated 5 out of 5 stars

Fred.J

Wide range of product's to choose from.
Easy to order on line.
Great service staff very helpful
Quick delivery

30 June 2026
TJ O'Mahony logo

Reply from TJ O'Mahony

Hi Fred,

Thank you for taking the time to share your feedback regarding our recent on-line order. We’re glad you had a positive experience with us! Thank you for choosing to shop with us.

Regards,

Patrick

Rated 1 out of 5 stars

Items missing…

Delivery arrived unannounced when nobody was home, I didnt receive my full order, i emailed customer service & have had no reply, still missing part of my order. I eventually got a reply & only because I give a negative review. The reply from them was an empty gesture, no update from them & still missing part of my order

30 June 2026
TJ O'Mahony logo

Reply from TJ O'Mahony

Hi Shane, thank you for your review and for leaving the feedback, I'm sorry to see that you're still waiting on part of your order. I will be bringing this back to the branch manager to look into.

Regards,
Patrick

Rated 1 out of 5 stars

Only refunded part of the actual cost

I ordered 3 of the same thing. Got 2 and an email saying they refunded for the 3rd one as they were out of stock (and yet allowed the order to go through for 3). Then, I only got part of the refund, not the full amount. Emailed and phoned them a few times. Each time they said they'll get process it the following morning. I avoid them now

6 July 2026
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Reply from TJ O'Mahony

Hi Atieh, thank you for taking the time to leave your review and for the feedback, I will look int to this for you on Monday and get someone to make contact with you.

Regards,
Patrick.

Rated 5 out of 5 stars

No fuss service

No fuss service

6 July 2026
TJ O'Mahony logo

Reply from TJ O'Mahony

Hi Paula,

Thank you for taking the time to share your feedback regarding our recent on-line order. We’re glad you had a positive experience with us! Thank you for choosing to shop with us.

Regards,

Patrick

Rated 5 out of 5 stars

V quick delivery

V quick delivery

6 July 2026
TJ O'Mahony logo

Reply from TJ O'Mahony

Hi Siddhartha,

Thank you for taking the time to share your feedback regarding our recent on-line order. We’re glad you had a positive experience with us! Thank you for choosing to shop with us.

Regards,

Patrick

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