Very bad network complaint system Very poor
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My internet not working red light blinking in router. I have raised complaint but no response from timble. There are not any customer support are active. Only sales team are active for making full... See more
Company replied
Bahut hi bakwas services hai timbl broadband ki..I am getting lot of frustrated after getting it..multiple time internet not working for whole day..customer care also bad, koi bhi response nh deta hai... See more
Company replied
India's Worst ISP, a bunch of crooks, Rais the salesman, Manish the manager, Scammer Kavita. This bunch of Fraudsters doesn't answer the phone calls once you take the connection. Pathetic customer ser... See more
Company replied
Company details
Written by the company
RI Networks Pvt Ltd holds a national category 'A' ISP license for internet services. The services are provided under the brandname – timbl. The services are provided under following key segments: •Broadband services (10 Mbps and higher speeds) for Ho...
Contact info
Udyog Vihar Phase 5, 120016, Gurgaon, India
- donotreply@timbl.co.in
- www.timbl.co.in
2.3
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 48 hours
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Reply from timbl Broadband
Dear Rajesh,
Thank you for your wonderful rating.
We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and keep enjoying our world-class broadband service.
Team timbl
Thanks team for faster installation to…
Thanks team for faster installation to fulfill my need
16 March 2024
Unprompted review
Reply from timbl Broadband
Dear Sir/Ma'am,
Thank you for your wonderful rating.
We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and keep enjoying our world-class broadband service.
Team timbl
Your service is very poor kindly…
Your service is very poor kindly collect your brodband , day first to we are facing many problems
(1)- Instalation time Broadband was instailed after 8 day
(2)-Your net speed was very slow
(3)- Sometimes it doesn't work
(4)-Before two days we are raise complaint but your team not give me solution
we are share your nagtive feedback from all sociel media and web sites
I will never in my life advise anyone to get Timble broadband
Very poor service timbl
24 March 2024
Unprompted review
Reply from timbl Broadband
Dear Shivjot,
We sincerely apologize for the issue you faced with timbl services.
We are unable to identify your timbl account details. Kindly use our customer service App or support option on Timbl website to communicate about an open issue or raise fresh complaint. Alternatively, share your registered mobile number or customer ID to enable us to contact you and resolve the issue.
If you are not satisfied with the resolution of a ticket, you may contact the Appellate Officer by clicking www.timbl.co.in/appellateofficer.
Team timbl
Fine service of timbl ISP
I am an unfortunate customer of Timbl broadband connection. Due to unstable service i decided to duscontinue the services and did the cancellation. My device is being recovered but didn't recieve the refund. I tried to contact the team but there was no response from them. My customer id- 2081465
2 March 2024
Unprompted review
i had booked the 1 Month plan of timbl…
i had booked the 1 Month plan of timbl yesterday and paid the amount which was asked at the time of booking but today no one came for the installation and the so called promised one day installation failed and after waiting hours one of your costumer support executive called me in the morning and said that the address proof which i have given(ration card) is invalid i don't understand how? Because it was available as an option at the time of booking anyways kept this aside and your customer executive asked for a photo of the back of my aadhar and alongside it he also said that the 1 month plan is not available at my location which is ambala and asked me to choose the 6 month plan and I refused because i didn't want it at the current moment then your support said that no worries send me the back of your aadhaar and I'll raise a reject request and you'll recieve a refund in 15 days i was shocked and disgusted by your service this is the best experience you guys brag about? If you guys didn't had 1 month plan in ambala then why you didn't remove it from the plan page instead of getting consumer into a trouble i ask you to refund my money as soon as possible thank you looking forward for your reply!
23 February 2024
Unprompted review
Reply from timbl Broadband
Dear Rahul,
We sincerely apologize for the issue you faced with timbl services.
We are unable to identify your timbl account details. Kindly use our customer service App or support option on Timbl website to communicate about an open issue or raise fresh complaint. Alternatively, share your registered mobile number or customer ID to enable us to contact you and resolve the issue.
If you are not satisfied with the resolution of a ticket, you may contact the Appellate Officer by clicking www.timbl.co.in/appellateofficer.
Team timbl
I am using Timbl connection since last…
I am using Timbl connection since last 6 years, local team and backend people always response for any query, hard Working team, have connected them even at late night
3 January 2024
Unprompted review
Reply from timbl Broadband
Dear Nitin,
Thank you for your wonderful rating.
We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and keep enjoying our world-class broadband service.
Team timbl
the best broadband ever i m getting…
the best broadband ever i m getting 100mbps speed in 50mbps plan thank you timbl for this great broadband..
13 December 2023
Unprompted review
Reply from timbl Broadband
Dear Abhay,
Thank you for your wonderful rating.
We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and keep enjoying our world-class broadband service.
Team timbl
My broadband connection is down more…
My broadband connection is down more than since last 5 days now.
No one from Timbl has bothered to even call and provide a status.
Now I have raised request to withdraw connection...that too is not being honoured.
Worst service. I am thinking to go legal to get compensation.
Update: the connection was fixed after 7 days. Timbl person called and informed that it could not be resolved earlier due to shortage of manpower. They have extended the billing cycle by 7 days though.
Further update. Connection again went down 2 days later. Timbl fixed (changed the wifi router this time)
What is next: I have kept another Airtel connection with 40 mbps as backup to prevent embarassment if Timbl goes down again.
Timbl connection is under watch for 1 month .....if it goes down even once in between, I will ask them to take it back.
A review needs to be Frank and honest and hence I am not going to sweeten it by praising Timbl. Their support is horrible and truth is what truth shall be.
9 December 2023
Unprompted review
Reply from timbl Broadband
Dear Parth,
We sincerely apologize for the issue you faced with timbl services.
We are unable to identify your timbl account details. Kindly use our customer service App or support option on Timbl website to communicate about an open issue or raise fresh complaint. Alternatively, share your registered mobile number or customer ID to enable us to contact you and resolve the issue.
If you are not satisfied with the resolution of a ticket, you may contact the Appellate Officer by clicking www.timbl.co.in/appellateofficer.
Team timbl
This is the worst broadband network…
This is the worst broadband network their internet never working in every two days their internet stop working for atleast 1 or 2 days . I never recommended to anyone
My complaint id is 2090913C035
27 November 2023
Unprompted review
Reply from timbl Broadband
"Dear Anoop,
SERVICE REQUEST RESOLVED!!
As confirmed, currently your issue has been resolved. Also we are working on root cause to avoid interruption in services, We have extended days in your current cycle as per lose days.
We urge you to update your feedback. For further correspondence you may use our customer service App or support option on Timbl website.
We sincerely apologize for the issue you faced with timbl service. It is our continuous endeavor to provide our customers the best experience. Thank you for your patience and we appreciate the opportunity to serve you.
Team timbl"
Thanks team for immediate support
Thanks team for immediate support , we wish good future ahead to timbl
16 November 2023
Unprompted review
Reply from timbl Broadband
Dear Shraysi,
Thank you for your wonderful rating.
We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and keep enjoying our world-class broadband service.
Team timbl
Wrost service experience
Wrost service experience. From past 6 month even a single day is going when this timbl internet working fine. Everday its shows no internet and now it does not show the wifi name. I complaint so many time and raised a ticket but they closed my ticket without asking me. Dont buy this broadband connection.
26 October 2023
Unprompted review
Reply from timbl Broadband
Dear Aniket
We sincerely apologize for the issue you faced with timbl services.
We are unable to identify your timbl account details. Kindly use our customer service App or support option on Timbl website to communicate about an open issue or raise fresh complaint. Alternatively, share your registered mobile number or customer ID to enable us to contact you and resolve the issue.
If you are not satisfied with the resolution of a ticket, you may contact the Appellate Officer by clicking www.timbl.co.in/appellateofficer.
Team timbl
Worst cusotmer support team, total waste of money
I have been using timbl broadband for about a year, my experience have been average until recently. Generally the connection would be down once a week for sure. Till now, I have made 38 complaints for connection not working, the last one has been pending for more than 30 (ticket ID - 2084167C038) and no action has been taken from their end to resolve it. I have contacted support team regarding the issue almost everyday but only they assure it is under process, or it will be fixed by today and the worst part is that sometimes they would just put your call on mute for 10-15 minutes until you hang up. Worst customer support from any company. Only positive side is that they provide connection even to areas where others are ISPs are not available. If you have any other broadband option, I strongly recommend you not to opt for it.
Update-1: Ten days have passed, contacted customer support twice, and they said it would be fixed in two days, after two days they said, "We can't provide an ETR". Absolutely hopeless situation.
23 October 2023
Unprompted review
Reply from timbl Broadband
Dear Himanshu,
We sincerely apologize for the issue you faced with timbl service. Our team is trying to reach you on your register mobile number, but not getting any response from your side.
We would request you to help us by providing any alternative details to connect with you.
It is our continuous endeavor to provide our customers the best experience. Thank you for your patience and we appreciate the opportunity to serve you.
Team timbl
Most Irresponsible & Arrogant Team
They're the most irresponsible and arrogent group of people. I used their service for 6 months and couldn't tolerate them beyond this time.
Then after 4 months they sent me an email with subject legal notice saying I haven't returned the router even after multiple followups.
They never emailed or called me even once. Cheap stuff!
21 October 2023
Reply from timbl Broadband
Dear Tarun,
We sincerely apologize for the issue you faced with timbl services.
We are unable to identify your timbl account details. Kindly use our customer service App or support option on Timbl website to communicate about an open issue or raise fresh complaint. Alternatively, share your registered mobile number or customer ID to enable us to contact you and resolve the issue.
If you are not satisfied with the resolution of a ticket, you may contact the Appellate Officer by clicking www.timbl.co.in/appellateofficer.
Team timbl
Refund not credited it's been a month
Guys beware of this broadband provider company, their service is so damn pathetic, and after suffering so much becoz of the poor network service and low speed at work, once you disconnected the service and they even retrieved the device, it's been a month that I haven't received my refund. My ticket no. 2079109R019 is open for so long. My customer id 2079109 has been deactivated and we can't even contact the customer support. This is so pathetic. I have written the review many times and also complained to appellate link that was shared but still no response at all.
21 October 2023
Unprompted review
Reply from timbl Broadband
Dear Divyanshu,
SERVICE REQUEST RESOLVED!!
As confirmed, now your issue has been resolved. We urge you to update your feedback. For further correspondence you may use our customer service App or support option on Timbl website.
We sincerely apologize for the issue you faced with timbl service. It is our continuous endeavor to provide our customers the best experience. Thank you for your patience and we appreciate the opportunity to serve you.
Team timbl
Pathetic Internet connectivity
Pathetic Internet connectivity, Highly unprofessional customer service specially this guy 9205679816 (I asked his name and he just said buzz off).
Your appellate authority is just as useless as your service as it there just for the sake of meeting regulations.
I am hoping TRAI will soon have direct consumer issue redressal system for telecom just like we have in banking by RBI, so that the pathetic service providers like you should either be banned or fined.
Plus, this is quite amusing to see that in this forum the average rating for Timbl is 4 which is quite absurd given that 57% users voted 1 out of 5. The math need to be corrected here.
After using math (in very simplistic terms) it should come as 1.91 approx 2 out of 5 not 4. If a very complicated logic is being used then i its sad to see thats its not serving the purpose of helping consumers to choose between a good and a pathetic service provider
3 October 2023
Unprompted review
Reply from timbl Broadband
Dear Arunav,
We sincerely apologize for the issue you faced with timbl services.
We are unable to identify your timbl account details. Kindly use our customer service App or support option on Timbl website to communicate about an open issue or raise fresh complaint. Alternatively, share your registered mobile number or customer ID to enable us to contact you and resolve the issue.
If you are not satisfied with the resolution of a ticket, you may contact the Appellate Officer by clicking www.timbl.co.in/appellateofficer.
Team timbl
Good internet provider
1 September 2023
Unprompted review
Reply from timbl Broadband
Dear Aslam Qadri,
Thank you for your wonderful rating.
We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and keep enjoying our world-class broadband service.
Team timbl
Good service
7 August 2023
Unprompted review
Reply from timbl Broadband
Dear Shashikala,
Thank you for your wonderful rating.
We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and keep enjoying our world-class broadband service.
Team timbl
Good service
2 August 2023
Unprompted review
Reply from timbl Broadband
Dear Arjun,
Thank you for your wonderful rating.
We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and keep enjoying our world-class broadband service.
Team timbl
Timbl Broadband is a true pioneer in worst service providers
Timbl Broadband is a true pioneer in the realm of atrocious internet service. Their customer support is virtually unreachable, and their so-called "blazing-fast" speeds transport you back to the dial-up era. Frequent outages and restrictive data caps ensure a delightful disconnection experience. All of this comes at an outrageously premium price. If you're searching for a provider to test your patience and sanity, look no further than Timbl Broadband. Bravo, Timbl! *slow clap*
5 August 2023
Reply from timbl Broadband
Dear Rudra,
We sincerely apologize for the issue you faced with timbl services.
We are unable to identify your timbl account details. Kindly use our customer service App or support option on Timbl website to communicate about an open issue or raise fresh complaint. Alternatively, share your registered mobile number or customer ID to enable us to contact you and resolve the issue.
If you are not satisfied with the resolution of a ticket, you may contact the Appellate Officer by clicking www.timbl.co.in/appellateofficer.
Team timbl
Good internet
13 July 2023
Unprompted review
Reply from timbl Broadband
Dear Deepak,
Thank you for your wonderful rating.
We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.
Thank you for your kind words and keep enjoying our world-class broadband service.
Team timbl
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