Tiles360 Reviews 

200
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is remarkably simple and straightforward, complemented consistently by exceptionally quick and reliable delivery services across multiple regions. Consumers also love the beautiful tiles, pointing out that the products offer wonderful value and look stunning in newly renovated living spaces. Some reviewers were not happy with receiving occasional broken, chipped, or cracked tiles within their larger bulk delivery boxes. People also noted that certain promotional free samples arrived a bit too small or incomplete to properly evaluate patterns or colors before committing to a full purchase.

What people talk about most

Product

People report positive experiences with product, noting that the tiles are absolutely stunning, excellent... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping times and helpful... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent, contemporary, and... See more

Order

Customers had ambiguous experiences with order processes, as opinions varied significantly across reviews.... See more

Service

Consumers find service to be positive, highlighting an excellent range of stylish tiles and a joy to deal... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Because my house burnt out last June, so I have ordered free sample from various tile companies and I found this company to be excellent. I haven’t ordered any tiles yet, but when my kitchen is instal... See more

Rated 5 out of 5 stars

Ordered sample tile for comparison, then ordered tiles for kitchen renovation. Arrived quickly. Contacted 360 Tiles as some tiles broken and a replacement box was sent out a few days later no question... See more

Rated 5 out of 5 stars

I ordered 3 samples that arrived the next working day; ended up purchasing one of them and it's gorgeous. Sample sizes could do with being slightly larger, to fit the pattern if there is one, but othe... See more

Rated 5 out of 5 stars

I ordered some large format tiles and they were delivered by courier. Unfortunately 1 tile was damaged. I took photos of the box that was slightly damaged and the chipped tile and emailed them to tile... See more


Company details

  1. Tile Store
  2. Home Improvement Store

Written by the company

Our tiles are not only stunning but also amazing value, hardwearing and durable. Choosing the right tiles for your home can be difficult, especially when you want to create a certain look. At Tiles360, we have a fantastic range of wall and floor tiles that will suit all tastes, designs, and styles. What's more, we pride ourselves on giving customer service that is second to none!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

200 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(200)

182 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered 2 boxes of tiles ,but didn't…

Ordered 2 boxes of tiles ,but didn't like the delivery cost (£45)so I phoned to see if they had any discount code.
The woman on the phone was lovely,
she said "by the sound of it you have a Scouse accent"! ( Cheeky) But they have a warehouse in Runcorn I could collect from. So that's what I did .so no complaints from me.

24 March 2026
Unprompted review
Rated 1 out of 5 stars

Beware - terrible returns policy

Unfortunately they don't accept returns of unopened boxes of tiles, only entire orders, which is misleading as they talk about easy returns on their website. It is quite normal to order more tiles than you need in case of breakages and return the unused ones.

Also, if you want to return a full order you have to find your own pallet delivery company and return it at your own expense.

1 April 2026
Unprompted review
Rated 3 out of 5 stars

Tiles great. Delivery poor.

Tiles were lovely, thank you!
Negative on delivery: I had a smallish order of tiles which were attached to a large and unnecessary wooden pallet and left outside my front gate because the wooden pallet was too wide to come in my gate. The tiles were too heavy for me to lift so had to be left on the street until someone came to help me. I don't blame the delivery guy. I blame the company for dumping a far to large and unnecessary wooden pallet on me rendering it impossible to get my delivery to my front door.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Easy to complete order on line. Very helpful when I wanted to add more tiles when they were due for despatch. Helpful and efficient customer service. Delivery on time with a time frame and my tiles are beautiful.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Because my house burnt out last June

Because my house burnt out last June, so I have ordered free sample from various tile companies and I found this company to be excellent. I haven’t ordered any tiles yet, but when my kitchen is installed, rest assured I will be ordering from this company

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. Delivered quickly and really pleased with my purchase and the price 👍🏻

9 March 2026
Unprompted review

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