Tiles360 Reviews 

200
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is remarkably simple and straightforward, complemented consistently by exceptionally quick and reliable delivery services across multiple regions. Consumers also love the beautiful tiles, pointing out that the products offer wonderful value and look stunning in newly renovated living spaces. Some reviewers were not happy with receiving occasional broken, chipped, or cracked tiles within their larger bulk delivery boxes. People also noted that certain promotional free samples arrived a bit too small or incomplete to properly evaluate patterns or colors before committing to a full purchase.

What people talk about most

Product

People report positive experiences with product, noting that the tiles are absolutely stunning, excellent... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping times and helpful... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent, contemporary, and... See more

Order

Customers had ambiguous experiences with order processes, as opinions varied significantly across reviews.... See more

Service

Consumers find service to be positive, highlighting an excellent range of stylish tiles and a joy to deal... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Because my house burnt out last June, so I have ordered free sample from various tile companies and I found this company to be excellent. I haven’t ordered any tiles yet, but when my kitchen is instal... See more

Rated 5 out of 5 stars

Ordered sample tile for comparison, then ordered tiles for kitchen renovation. Arrived quickly. Contacted 360 Tiles as some tiles broken and a replacement box was sent out a few days later no question... See more

Rated 5 out of 5 stars

I ordered 3 samples that arrived the next working day; ended up purchasing one of them and it's gorgeous. Sample sizes could do with being slightly larger, to fit the pattern if there is one, but othe... See more

Rated 5 out of 5 stars

I ordered some large format tiles and they were delivered by courier. Unfortunately 1 tile was damaged. I took photos of the box that was slightly damaged and the chipped tile and emailed them to tile... See more


Company details

  1. Tile Store
  2. Home Improvement Store

Written by the company

Our tiles are not only stunning but also amazing value, hardwearing and durable. Choosing the right tiles for your home can be difficult, especially when you want to create a certain look. At Tiles360, we have a fantastic range of wall and floor tiles that will suit all tastes, designs, and styles. What's more, we pride ourselves on giving customer service that is second to none!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

200 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(200)

182 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely tiles

Lovely tiles. Delivered on time. Cant fault the whole service. Staff at the depot were so helpful when I said I didn’t have facilities to order online and helped me do it by phone. Thank you!!

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Great product and happy with the…

Great product and happy with the service. Tiles 360 couldn’t have done more and communication was above and beyond. Not the companies fault but if need in a hurry please check that the courier will be with you in 24 hours as unfortunately not the case for me

8 April 2026
Unprompted review
Rated 4 out of 5 stars

Great being able to order samples

Great being able to order samples, which came very quickly.
The tile order also came quickly, however I realised after they had been fitted that a number of them had a blemish on the surface. My tile fitter was not impressed with them.

11 April 2026
Unprompted review
Rated 4 out of 5 stars

Your tile sample sent

Your tile sample obtained is part of our research into the hall reburbishment project which is not expected to commence until July, your tile is my choice so far

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Sample Tile

Ordered sample which arrived very quickly, unfortunately it was unsuitable, but I wouldn’t hesitate to use this company in the future.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

I ordered some sample tiles

I ordered some sample tiles, really easy site to navigate, the whole process was easy and free, they kept me well informed of the order and delivery was ridiculously quick! Can't fault them.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

This companies outstanding service…

This companies outstanding service commenced from the start with the provision of free samples, greatly assisting in our style choice. Once chosen, it was a simple matter of using the QR code attached to the chosen sample tile to complete our order, which was promptly delivered when promised.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service response ti…

Excellent customer service response ti e was swift and unfaultable truly a pleasure to do business with and quality of tiles are great ..
First delivery was exceptionally packaged like I've never seen no one tile damaged second delivery had some damage and was swiftly replaced with no quibbles...
J .hart

2 April 2026
Unprompted review
Rated 4 out of 5 stars

Great all round

Great all round - my 'groan' is cost of elivery and of course, I understand all the feedback on why its expensive but I do think delivery is expensive. Choice of tiles is excellent.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

This company was a joy to deal with!

This company was a joy to deal with. I had a really helpful customer experience with Jade who was so helpful and made the changes swiftly and exchanged tiles which i had ordered by mistake online. All the refunds and exchanges were implemented instantly and they were super helpful. Delivery was on time and i would definitely recommend Tiles360 and will definitely use them again.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service…

Tiles arrived very quickly and when I phoned and asked for two more tiles of one if them as the shades were different on each tile they quickly send me two more.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Lovely samples, great service and fast delivery. A brilliant way to see real size tiles before you commit

29 March 2026
Unprompted review
Rated 2 out of 5 stars

Samples were just odd bits of tiles

I ordered some samples and some were just pieces of tiles that didn’t make up a whole so you couldn’t see how the tile would look. What was the point? I wouldn’t bother ordering my tiles from them on this experience.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Dark green tiles

Really great communication brilliant updates Tiles delivered as requested by a helpful & polite guy & to top it off the tiles are absolutely stunning. I’d definitely recommend & will be using this company again.

24 March 2026
Unprompted review
Rated 3 out of 5 stars

Colours different from website

On the website, the tile l liked was showing in an example photo, which was the exact photo that was in a brochure of what l thought was the same tile , so l asked fora sample to double check.
Which l received fairly quickly which was good. Only thing was when l put there tile against the sample tile l already had the colouring sadly was very different.

28 March 2026
Unprompted review

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