Ticketweb Reviews 

Thank you helped me with my tickets minutes after I emailed

I accidentally purchased tickets as they band were advertising early bird underneath general admission. When I received the tickets and it said GA I was a bit like oh:( and double checked and it is misleading but it DOES say GA above Early Bird in one slot. Because early bird were offering a free CD, the reason purchased. It was within 14 days of the event so the 'Fan guarantee' was not applicable, but I emailed anyway and Rey got back to me within 10 minutes, giving me a one off refund for the event. I was worried the early birds would sell out by the time they responded and I didn't want to double book because I thought I probably wouldn't get the refund anyway, but got an instant reply - panic over!

We had issues with our email being hacked
On the morning of the gig we contacted ticket Web via their website, they were back in touch with us in 10 mins and sorted out the issue, so happy with them!

Requested a cancellation and refund within 24 hours under their Fan Guarantee because I'd booked too many tickets. Received a response from Louie within an hour. All sorted by Louie quickly and easily. Was expecting hassle/ no response to email/ basically getting stiffed, but in fact it was all perfectly fine. Makes a refreshing change - thank you!

Perfect! They really helped when I needed it and sorted out my issue very quickly with no fuss!
thankyou x

Had a query about tickets, within about two hours I had a response back and the tickets. No problems at all.

Hadn't received my tickets, emailed Ticketweb and got them sent straight away. Great customer service from Louie E. Thank you.

Quick, helpfull and absoluty friendly Customer Service.
I got brilliant help from Rey John, who helped me with some questions to my Ticket-Order.
Thanks so much!

Big thanks to the customer service, Rey John in particular. I was an idiot and booked tickets for the wrong date, quickly emailed the support team and within a couple of hours had a response allowing a one-off refund which has saved me a lot of bother.

Thank you :)

Had a nightmare. Night before the event I couldn’t find the tickets or any emails so I had got in contact with ticketweb. In the same evening they got back to me and resolved my problem. I am really grateful to Rey John and the Customer service team for sorting my mistake(mistyped my email address) so quickly!

I tried buying tickets for a local event, but card came eback declined multiple times. I checked with my bank, my card was working,I asked 4 freinds to try. All came back with same response.
Declined card. I reached out and was told all the general things...try another card, make sure details match,etc etc I explained everything I had already done. After MULTIPLE emails I still had no resolution or tickets, No accountability, apologies just here's the info. Customer service...0 ...

Highly recommend this company for gig tickets, I purchased Radiohead tickets for myself and hubby, saved them to my wallet on my phone, went to check I had them and they were gone! Quick email to ticket web within a couple of hours they resent them to me!! Bad morning turned great again roll on Newcastle ;)

Absolutely brilliant service in resending my tickets thank you 🔥

I forgot my ticket and the web team (Louie E) made sure I could collect a new one from the box office just a few minutes after I notified them. Great customer service.

change was quick & efficient thanks to Rey John
Ticketweb Fan Support

Not able to call any type of customer service. All done by email and you have to just wait for them to get to you. Ended up missing my concert as a result of the lack of service. Would give zero stars if I could.

Had an issue with my tickets and messaged Ticketweb. Rey messaged me back quickly and was super helpful to help me sort the issue. Thank you very much!

I hadn’t received my e-tickets with 2 hours to go.
I contacted the help desk and within minutes I’d received them. Phew!
Panic over.

I realised I'd probably deleted my etickets to an event happening the next day. I emailed customer services with the details and within half an hour had a reply and an email with my tickets.

Awful company. No response and they don't send tickets till 3days before. I am taking this further this was a present. Then they say if you dont get your tickets contact us? Well they dont reply for 2 weeks so how the are you supposed to even go to your event. Criminal. No contact number nothing.