Ticketweb Reviews 

The reply of Tickeweb is completely useless.
If you are not willing to do anything for your customers there is no need to write anything..

Unjustified charges for email delivery tickets, that I could download off the website anyway!

Forgot password
Keeps sending me a temporary password that doesn't work...10 times! Useless company

I couldn’t locate email tickets and my request was answered really quickly, without fuss and duplicates sent. Great service.

Really great customer support from Hanz Godwin T in relation to a recent order. Responsive, efficient and a credit to Ticket Web.

I find it incredibly easy to purchase concert tickets via Ticketweb. And what a variety of shows! Venue and date adjustments are quickly communicated as well. Hanz Godwin of Ticketweb Fan Support provided quick, friendly, and thorough assistance when I required it. Thank you, Hanz and Ticketweb!

Everytime I try to but a ticket keeps declining my card
I have money on my card but it refuses to let me buy a damn ticket..

Ticketweb you are a massive letdown!!

Hanz Godwin from Ticketweb customer service was very helpful. I couldn't find a confirmation email for my concert ticket booking. He responded very swiftly and sent me all the details. The best customer service experience.

Hanz @ Ticketweb was prompt and very helpful - despite generic email warnings that it might take a while to reply. He was on in about 20 mins. I was worried RE a ticket confirmation since I had deleted a number of emails - I suspect they included the original ticket confirmation - but customers these days just want simple answers to straightforward questions, which is an art in itself, seemingly more complicated than one might think. Hanz sorted it.

Lost tickets replaced quickly, no fuss, no hassle!
Very pleased

Had incorrectly put down the wrong email and hadn’t noticed, issue was revolved straight away by Hanz.
Amazing customer service

I bought tickets to a concert, but had deleted email in error. After trying to find right company, Hans replied and confirmed they would he sent by email. Brilliant customer service Am now going to create a ticketweb online account properly
Thank you Hans !

I made a mistake ordering a ticket for Ry x concert put the wrong email in went on website emailed my problem received a reply within 30mins and ALLY the customer service technician rectified my email address error and sent the ticket for the concert happy days ❤️

Excellent replied really quickly and answered my question regarding booking I now have peace of mind thank you hanz

We couldn’t attend a concert that was rescheduled from December to January and within minutes of sending an email, Hanz replied and issued a refund. Excellent customer service. Thank you.

I purchased 2 tickets to Raleigh Improv,to see comedian Arnez J on 12/26/24 in Raleigh, NC. The tickets costed me $242.16 thru TicketWeb. Raleigh Improv would not honor the tickets as they claim they were fraudulent. I had to repurchase tickets on the spot for only $76 for TWO not each. So not only was I ripped off in the price, I had to repurchase tickets. So while TicketWeb may be “legit” DO NOT USE THEM at least for Raleigh Improv.

Owing to the concert I had booked being re-scheduled I had to claim a refund as the revised date was unsuitable for me. This was dealt with very quickly and efficiently by Hanz within a few minutes of me making sending an email. I have to also say that dealing with this company is a whole lot better than trying to deal with Ticketmaster who seem to go out of their way to make things difficult. Fees were also less with Ticketweb. 10/10

Great customer service and support....I was kept informed of what was happening and they exceeded my expectations with their help....easy to contact and very willing and able to resolve challenges. A refreshing change to deal with someone who was more than helpful, thank you!

Quick and easy to order and when I had an emergency date change, Louis accommodated this easily with a rebook and refund.

Fantastic customer service!!