Ticketmaster UK Reviews 

77,515
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 8,163 reviews, reviewers had a great experience with this company. Customers frequently highlight a positive user experience, noting the ease of purchasing tickets and smooth entry processes. Many people appreciate the straightforward navigation for buying tickets and receiving timely event reminders. Reviewers also often praise the excellent events, venues, and the quality of the views from their seats. However, some customers also noted issues with event logistics and crowd management, describing experiences as disorganized or challenging. A few other people also felt that staff were sometimes unknowledgeable or that customer service was slow to resolve problems. Additionally, some reviewers mentioned challenges with digital ticket access, late ticket transfers, or having obstructed views at events.

What people talk about most

Service

Customers consistently note ambiguous experiences with service, with many praising aspects like excellent... See more

User experience

Customers had positive experiences with user experience, citing smooth transitions from purchase to... See more

Staff

Reviewers highlight ambiguous aspects of staff, with many praising specific individuals for being fantastic,... See more

Location

Clients share ambiguous opinions on location, with some reviewers praising venues for being perfectly located... See more

Website

People report ambiguous experiences with the website, with some finding it easy to navigate and purchase... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fabulous singing. Tried to transfer tickets by whatsapp 30 minutes before the gig to two people stuck in traffic - I had a message saying they had gone but recipient hadn't received them. Scarey! It w... See more

Rated 4 out of 5 stars

Loved the concert. Tickets arrived promptly and were easy to transfer. Would definitely book through Ticketmaster again. Only one negative…. I wasn’t aware that you can’t take ANY glass bottles int... See more

Rated 4 out of 5 stars

The booking process was easy. However, as a person of the older generation I was horrified that I had to use my mobile phone to access the tickets. Why can you not make a pdf available to avoid stre... See more

Rated 5 out of 5 stars

Booking with Ticketmaster was very straightforward. The online chat was very helpful on reassuring me when the tickets would be available, as they were still not ready 2 days before the event. Once re... See more


Company details

  1. Event Ticket Seller

Information provided by various external sources

Ticketmaster: All your entertainment needs under one virtual roof with tickets for theatre, concerts, sport, family events, clubs and more.


Contact info

4.0

Great

TrustScore 4 out of 5

78K reviews

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Hasn’t replied to negative reviews

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4.0

All reviews

(77,515)

8,287 reviews in the last 12 months

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Rated 4 out of 5 stars

A long wait, but very much worth it…

It would‘ve been nice to have expected appearance timings. ‘Doors at’ time is of no use. We expected Anna Calvi at 6.30 or 7pm and Mr Byrne at 8ish. Anna Calvi came on at around 8pm and David Byrne at 9pm. We had arrived before 6pm - far too early. We were bored and cold.
Shortage of toilets and ‘quality’ food vendors.
David Byrne (and his fellow performers) were brilliant. Great experience.

26 July 2026
Unprompted review
Rated 4 out of 5 stars

Old school.

Everything went very well but I am old school and would prefer the reassurance of a paper ticket. I always feel anxious in the queue in case I can't find the tickets on my phone.

26 July 2026
Unprompted review
Rated 1 out of 5 stars

Don’t transfer your ticket!

I transferred one of the 2 tickets l bought to my husband. My husband became ill and we were unable to go to the concert. I was able to sell my ticket but hadn’t realised that if you transfer a ticket you can’t resell it, even if, as in this case, they transfer it back to the original seller. The result, an empty seat at the concert last night. I took out insurance and so far haven’t been able to claim on that either. It’s been very frustrating and depressing experience.

26 July 2026
Unprompted review
Rated 4 out of 5 stars

Although I could see my concert tickets…

Although I could see my concert tickets on e mail they were not visible on the Ticketmaster App (you cannot print the tickets off e mail as the only way to enter the concert is by showing the tickets on your mobile).
I contacted Ticketmaster online and I was advised to change my Location on the App (which must default to the USA). As soon as I changed it my tickets were immediately available. However it would be useful for the company to let the general public know this as it would avoid unnecessary contact with Ticketmaster.

25 July 2026
Unprompted review
Rated 3 out of 5 stars

The show itself was phenomenal but…

The show itself was phenomenal. Was a little disappointed that one song I like wasn’t sung, only instrumental. Also, BM just disappeared after the last song. No goodbye or anything.
The main reason for the low rating is due tothe fact that we paid a lot for the seats only to get a restricted view. The speakers are everywhere! And the seats were not sold as restricted. Staff at the stadium were also enjoying themselves instead of manning the people.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Classy act in a great venue

The venue was easy to find. The tickets didn't seem to need a local wi-fi signal and we got in within 10 minutes of queuing and easily found our seats. The gig was virtually sold out. The acoustics were perfect in the open air bowl. James Taylor came on at exactly 7.30 and again at exactly 9.00. He was backed by a classy band including 4 backing singers including one of his sons. It was nice to see Lou from the original Blues Brothers band and movie on sax and flute. Some of the songs in the first half were a bit obscure but the second half was almost non stop hits. A classy concert.

25 July 2026
Unprompted review
Rated 3 out of 5 stars

Lots of updates from ticketmaster which…

Lots of updates from ticketmaster which was great. The only thing was we were in 103 and had to entered at zone J then walk right around the stadium to get to 103 when surely we could of gone in at A or B 🤷‍♀️🤷‍♀️

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Tom was excellent he might be 86 but…

Tom was excellent he might be 86 but there is not many people that could get a crowd as involved, irrespective of age. The Piece Hall is a lovely venue, even in the rain getting in & out was super easy
Brilliant evening, thank you

25 July 2026
Unprompted review
Rated 4 out of 5 stars

Everything was easy and enjoyable

Everything was easy and enjoyable. However price of drinks was ridiculous nearly £30 for 2 drinks which is more expensive then the actual ticket and nearly as much as a t-shirt. Staff were great.

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding

The helpfulness from every member of staff was outstanding , made you feel safe 100% the whole experience was amazing and.Bruno Mars off the scale... one of the best days of my life.... thankyou...x

25 July 2026
Unprompted review

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