Ticketmaster Belgium Reviews 

AMAZING CONCERT AMAZING ENERGY!!!
IT WOULD BE THE BEST FOR 2022 IF THEY COULD PUT IN THEIR LIST THE SONG "PELA JANELA"

TRES BIEN
RIEN A SIGNALER

Back from an entertaining day at Spa-Francorchamps. The track is fantastic and is part way through a modernisation project. However, the day didn't start too well with confusion over the parking (I tried three circuit car parks all without success & no one seemed to know where I should go & I wasn't alone in that. Ended up parked in front of someone's house but all ok. Next slight frustration was that the paper/electronic ticket I had was refused at the gate, as apparently I needed to have a wristband. A trudge back to the ticket sales booth & a 10 minute wait later, I was in. From there on in, it was all plain sailing. The meeting itself (Spa 24 Hours) had a packed grid & great support action & I would highly recommend going. A weary trudge back to the car at the nend of the day (spectator shuttles would be nice to get us less energetic types up to the top of the circuit). I am already planning my next visit.

Sensationell, las Vegas in Ostende.

I have emailed ticketmaster belgium twice in the last 3 weeks regarding tickets I have for a concert in August and I still have not received a reply. I think this is very bad customer service. I am very disappointed.

The concert of Tori Amos has been postponed for the next year. To claim a refund, Ticketmaster demands a „proof“ that I’m unable to attend the show which is taking place in 12 months. This not only violates any consumer laws but is a total nonsense. I see it as their strategy to disencourage customers from claiming refunds. It is a scam strategy. I would never buy any tickets through this service anymore.

I made a request to change a date for a festival ticket, at the moment there were still tickets but the agent did not proceed with the request on time. Next day the tickets were already sold out and I was told I cannot change them anymore. The request was clear, the agent assumed things out of nowhere. They had no consideration on the fact that the festival has been postponed twice in a row and offer no flexibility at all...

Customer service is only reachable by email, no phone or live chat which results in a bad experience and the poor customer service.

We bought tickets for Taylor Swift long time ago and just like the review below, TicketMaster say they've sent emails about the deadline in December to get credits. I have not received a single mail, however I did see the deadline by coincidence and applied for a voucher. Didn't get any response and now they force us to go to Werchter Classic 2022 that we have absolutely NO interest in. Ticketmaster does't respond to ANY mails whatsoever. Worst customer service in history really. They should be ashamed.

Bought my tickets for Taylor Swift before the pandemic. Was forced to keep my ticket alive as a voucher to 'support the event sector'. Two years later and I still can't get a refund for it and I'm being forced to go to another concert that I have absolutely no interest in going for.
They claim to have sent 'multiple emails' regarding a deadline (13 Dec 2021) before which I was supposed to ask for a refund (FOR ANOTHER VOUCHER) but I don't seem to be able to find these 'multiple emails' in my inbox. The ONE email I did receive about this condition was not seen by me till today (after which I immediately reached out to them). I had to search for it in my email after being surprised when the email with my 'new tickets' showed up in my inbox this morning. It seems that the ONE EMAIL that was sent with the arbitrary conditions surrounding this event was not in my 'inbox' and went straight to 'promotions' instead. In the email itself they do not offer me the possibility to get my money back but instead offer me another credit to my account. I am not interested in this. I just want my money back!
It is absolutely unfair that I have to work this hard to get MY OWN money back from this company!
I have been waiting and following up on all of their CONFUSING terms and conditions for an entire year since the corona pandemic has started and it is crazy that they expect you to constantly keep searching, not just your inbox for emails from them, but also all of their social media to keep an eye out for these arbitrary deadlines they keep making. It's funny how the 'new tickets' were able to reach my inbox but these deadline warnings (which were not marked important) went straight to my promotions/junk folder.
I have been booking and then having to cancel tickets to go home to see my family who I have not been able to see for CLOSE TO THREE YEARS now and I FINALLY hope to do so in the months of May and June. (The rescheduled event is on the 19th of June)
I have also been avoiding all sorts of crowded spaces and staying home for as much as possible given that I don't feel safe being around crowds during a pandemic.
But I am now apparently expected to put both, my plans, and my aversion of crowds aside just to be forced to go to a concert that I have no interest in attending.
They don't even offer the option of putting these tickets for resale or for them to be transferred to someone who might actually want to go for it. And any time I reach out for help via email (which is the only way to get in touch with their customer service) I get sent the same standard reply.
Absolute B.S.

I bought tickets for Taylor Swifts lover fest which was supposed to take place in Werchter Boutique in June 2020. I know it’s difficult due to covid to plan festivals but I sent many emails to know if I could get my money back. Ticketmaster didn’t respond or they said I could get a voucher. This would’ve been the first Taylor Swift concert ever for me and I don’t know if she’s planning to come back to Werchters Boutique when the pandemic is over so it wouldn’t make sense to have the money on my account. If Taylor’s announcing the new tour dates I’ll buy new tickets but as long as I don’t know I don’t want it the way they offered.

Everything went great.
No problems at all.

Very smallcompared to information. No walking dinos. In 30 minutes through the whole thing makes it very expensive. The info signs about the dinos were not attractive for children to read.

ticket service as it should be... digital tickets on my phone app super easy.

Not worth the money at all, sorry!
We bought 4 tickets, uséd 3 and pais herefore nearly 40€ ☹️

I have attended many concerts hosted or organized by Ticketmaster. My experience has always been perfect. Easy to book, trustworthy site, you know upfront what you will pay.
Because of Covid several concerts were cancelled, but my ticket was automatically converted to the new dates.

Easy to book, absolutely fantastic venue and concert