Communication was ok. Purchase of tickets went smoothly. Not applicable in my case, but excellent that resale of tickets was organised via the site. One star lost, but not sure if that is even a TM... See more
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Tickets in different countries Having tickets for events in different countries requires to open the respective ticketmaster site, e.g. *be for Belgium, *.de for Germany. Why don't you put all ticket... See more
Everything was perfectly organized, food and drinks are slightly high but to be expected of such events. Only negative comments is the fact you have to keep refilling a card with skulked to purchase a... See more
I really enjoyed this evening. First part, Losing Gravity, was a real discovery which I very much appreciated. Molly Hatchet was also terrific. It's always a pleasure to see musicians having fun on... See more
Company details
Information provided by various external sources
Ticketmaster is recognised as a market leader in the ticketing and entertainment industry, the business is constantly investing in technology and innovation and has a commitment to deliver world class service across the sector. Ticketmaster is a popular and trusted destination for tickets, offering retail and marketing support to hundreds of clients every year.
Contact info
Esplanade 1, 1020, Bruxelles, Belgium
- help@ticketmaster.be
- www.ticketmaster.be
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Simple et rapide
Facile comme application et fiable
What happend to refunds and owning tickets
Enable refunds and provides tickets more than 3 days before the starting date.
Service Ticketmaster is perfect
Service Ticketmaster is perfect. So about event we have bad luck because show was canceled.Kee Rockin. Kazimierz
Super concert de soprano
Excellent concert!
Disappointing Event Cancellation and Inadequate Refund
I recently purchased. Unfortunately, the event was canceled due to the singer's health issues.
Inadequate refund. Despite the hefty ticket price of approximately ~200 EUR, I was only refunded a mere ~6 EUR. Disappointing and also unjustifiable, as it fails to cover even a fraction of the ticket cost.
In my attempts to seek clarification and assistance, I reached out to the customer support team. Unfortunately, their responses were robotic and unhelpful, consisting of template-like answers that did not address my concerns. The absence of genuine human support only further exacerbates the frustration.
I'm deeply disappointed with the overall experience and the handling of the event cancellation. As a customer, I expected better communication and a more reasonable refund policy.

Reply from Ticketmaster Belgium
Amazing experience!! Lazuli are so talented and fabulous!!!
The concert was absolutely amazing, the musicians were extremely talented, it was a full pleasure experience, and the acoustic was very good. An incredibly group, I knew they were good, but live they literally blow you away
Secret Garden was top!
Tres bon concert
Un service parfait!
Tickets facilement disponibles, très bonnes places, excellent spectacle.

Reply from Ticketmaster Belgium
I feel so lucky for the opportunity to…
I feel so lucky for the opportunity to see Dylan Moran live in Belgium! I laughed so hard!!!
Interesting and interactive show
Was a bit cold inside but the light show was quite cool, translation also very clear and fun!
Just as an advice, at the end of the show could be nice to see the location with regular lights as I assume several people was interested to actually see the emblematic building more in detail.
Concert au top
Concert au top. Tickets faciles à obtenir. Je recommande ticketmaster !
Fool me once
If I could give 0 stars, I would. I will NEVER again buy sports tickets from this website. The only reason I did is because I thought they were an official seller. But no, they have a partnership with a travel company that resells tickets (which they should write in big so people know). So I bought a ticket for a match that wasn't yet on sale on the football team's website. Unfortunately for me, a new tournament was announced last minute, so the date for that particular league game had to be moved (to a date not yet known). I could not change my flight and hotel without knowing the date (which was only confirmed a week before, so too late). So I contacted Ticketmaster to ask for a refund. They told me they would get back to me "when they know more". They did get back to me when the new date was announced, with an email that only said that the date of my event has been changed, completely ignoring my request for a refund. I sent another mail, insisting, but they wouldn't give me a refund. IT WASN'T YET ON SALE!!! So they wouldn't refund me a ticket that their partner hadn't even bought yet!!! Oh and by the way, I went to check the real price of the tickets when they went on sale, and they sold me my ticket 144€ more than its face value. A total scam.
What a terrible experience to get a ticket
Was trying to get tickets to Beyonce and the whole experience was terrible!
- I had to wait for more than an hour and still did not get any tickets.
- They allowed each person to buy 8 tickets, seriously. not 4, but 8! So some minutes later my Instagram was full of people trying to re-sell the tickets at a much higher price as 200 EUR for the gold wasn't expensive enough.
- Last and not least, when you are able to get in and you are super under stressed to get your tickets what they do is automatic selection the option choose best available option and you click yes thinking that they will choose a good seat spot or something, but what they actually do is literally give you the best option to buy that is also the most expensive one. So I have a friend that in this situation for Madonna concert just kind of bought because though this was the only option... Anyway it feels like just making a high profit is not enough, the company really needs to exploit.
Quality has deteriorated so much since the merger with LiveNation and it's crazy to see the government not take any legal action and the company not move a finger to improve anything. Let's not even get into what happened with Taylor's tickets.

Reply from Ticketmaster Belgium
Le spectacle était super 🥰
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