Ticketmaster Belgium Reviews 

8,983
TrustScore 4 out of 5

4.0

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Rated 4 out of 5 stars

Communication was ok. Purchase of tickets went smoothly. Not applicable in my case, but excellent that resale of tickets was organised via the site. One star lost, but not sure if that is even a TM... See more

Rated 3 out of 5 stars

Tickets in different countries Having tickets for events in different countries requires to open the respective ticketmaster site, e.g. *be for Belgium, *.de for Germany. Why don't you put all ticket... See more

Rated 4 out of 5 stars

Everything was perfectly organized, food and drinks are slightly high but to be expected of such events. Only negative comments is the fact you have to keep refilling a card with skulked to purchase a... See more

Rated 5 out of 5 stars

I really enjoyed this evening. First part, Losing Gravity, was a real discovery which I very much appreciated. Molly Hatchet was also terrific. It's always a pleasure to see musicians having fun on... See more

Company details

  1. Event Ticket Seller

Information provided by various external sources

Ticketmaster is recognised as a market leader in the ticketing and entertainment industry, the business is constantly investing in technology and innovation and has a commitment to deliver world class service across the sector. Ticketmaster is a popular and trusted destination for tickets, offering retail and marketing support to hundreds of clients every year.


Contact info

4.0

Great

TrustScore 4 out of 5

9K reviews

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4.0

All reviews

(8,983)

603 reviews in the last 12 months

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Rated 1 out of 5 stars

Disappointing Event Cancellation and Inadequate Refund

I recently purchased. Unfortunately, the event was canceled due to the singer's health issues.

Inadequate refund. Despite the hefty ticket price of approximately ~200 EUR, I was only refunded a mere ~6 EUR. Disappointing and also unjustifiable, as it fails to cover even a fraction of the ticket cost.

In my attempts to seek clarification and assistance, I reached out to the customer support team. Unfortunately, their responses were robotic and unhelpful, consisting of template-like answers that did not address my concerns. The absence of genuine human support only further exacerbates the frustration.

I'm deeply disappointed with the overall experience and the handling of the event cancellation. As a customer, I expected better communication and a more reasonable refund policy.

2 May 2023
Unprompted review
Ticketmaster Belgium logo

Reply from Ticketmaster Belgium

Hi,

We are sorry to hear you had a bad experience. 

About which event are you contacting us?

Rated 4 out of 5 stars

Interesting and interactive show

Was a bit cold inside but the light show was quite cool, translation also very clear and fun!
Just as an advice, at the end of the show could be nice to see the location with regular lights as I assume several people was interested to actually see the emblematic building more in detail.

25 February 2023
Rated 1 out of 5 stars

Fool me once

If I could give 0 stars, I would. I will NEVER again buy sports tickets from this website. The only reason I did is because I thought they were an official seller. But no, they have a partnership with a travel company that resells tickets (which they should write in big so people know). So I bought a ticket for a match that wasn't yet on sale on the football team's website. Unfortunately for me, a new tournament was announced last minute, so the date for that particular league game had to be moved (to a date not yet known). I could not change my flight and hotel without knowing the date (which was only confirmed a week before, so too late). So I contacted Ticketmaster to ask for a refund. They told me they would get back to me "when they know more". They did get back to me when the new date was announced, with an email that only said that the date of my event has been changed, completely ignoring my request for a refund. I sent another mail, insisting, but they wouldn't give me a refund. IT WASN'T YET ON SALE!!! So they wouldn't refund me a ticket that their partner hadn't even bought yet!!! Oh and by the way, I went to check the real price of the tickets when they went on sale, and they sold me my ticket 144€ more than its face value. A total scam.

14 February 2023
Unprompted review
Rated 1 out of 5 stars

What a terrible experience to get a ticket

Was trying to get tickets to Beyonce and the whole experience was terrible!

- I had to wait for more than an hour and still did not get any tickets.
- They allowed each person to buy 8 tickets, seriously. not 4, but 8! So some minutes later my Instagram was full of people trying to re-sell the tickets at a much higher price as 200 EUR for the gold wasn't expensive enough.
- Last and not least, when you are able to get in and you are super under stressed to get your tickets what they do is automatic selection the option choose best available option and you click yes thinking that they will choose a good seat spot or something, but what they actually do is literally give you the best option to buy that is also the most expensive one. So I have a friend that in this situation for Madonna concert just kind of bought because though this was the only option... Anyway it feels like just making a high profit is not enough, the company really needs to exploit.

Quality has deteriorated so much since the merger with LiveNation and it's crazy to see the government not take any legal action and the company not move a finger to improve anything. Let's not even get into what happened with Taylor's tickets.

9 February 2023
Unprompted review
Ticketmaster Belgium logo

Reply from Ticketmaster Belgium

We're really sorry to read your feedback. We hope that you may have a better experience next time when ordering via Ticketmaster.

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