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Ticket Fairy Reviews 

1,610
•
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quick and efficient customer service, highlighting the helpfulness and professionalism of the support team. Many people appreciate the fast response times, often receiving assistance within an hour or a day, which resolved their issues effectively. Reviewers often mention specific staff members for their compassionate and attentive support. However, some customers also noted issues with the effectiveness of support, receiving generic responses or finding assistance limited. Additionally, a few people mentioned challenges with the platform's user experience, describing it as clunky or difficult to navigate, especially on mobile browsers.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, highlighting its efficiency, helpfulness, and... See more

Response time

Customers had positive experiences with response time, frequently praising the efficiency and speed of... See more

Staff

Customers consistently note positive experiences with staff, describing them as helpful, kind, and friendly,... See more

Service

People report positive experiences with service, often describing it as excellent, superb, and top-level.... See more

User experience

Consumers find the user experience to be positive, highlighting its ease of use and smooth processes for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I used Ticket Fairy for the first time to purchase tickets for the Budapest Major CS2 2025, and overall I had a very positive experience. The registration process was quick and straightforward, a... See more

Rated 2 out of 5 stars

Assisted resales should be a thing. If I let you guys know (well in advance) that I can’t make the show after I have already bought a ticket, why not help me get SOME of that money back? I felt taken... See more

Rated 5 out of 5 stars

I had an issue with purchasing the wrong tickets and contacted support for help. The team responded quickly, clearly explained the steps I needed to take, and guided me through the process in a v... See more

Company details

Written by the company

The Ticket Fairy connects engaged fans with engaging live experiences, and rewards them for sharing those experiences with their friends. With low booking fees, a secure internal resale system to eliminate secondary market fraud, a world first, patent-pending rewards system, and a streamlined, frictionless checkout process, we serve thousands of customers around the world each week across the United States, United Kingdom, Australia, New Zealand, India and mainland Europe. The Ticket Fairy is a full-stack marketing and analytics solution that helps events companies to increase revenue through greater reach, more data and lowered operational costs. Running events is a huge risk. Costs can be ...

Contact info

3.4

Average

TrustScore 3.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(1,610)

112 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Thank you Cynthia!

Thank you especially to Cynthia in support! You were so helpful and efficient with replying to my inquiry! Thank you again!

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service for a first time…

Great customer service for a first time user posting a ticketed event. The platform was a little clunky for me to figure out but when I reached out to customer support to ask questions, they answered so quickly!!

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and Helpful Support

I had an issue with purchasing the wrong tickets and contacted support for help. The team responded quickly, clearly explained the steps I needed to take, and guided me through the process in a very professional and friendly way.

Special thanks to Cynthia for her patience and assistance – she made the whole experience smooth and stress-free. It’s great to know that Ticket Fairy has such reliable and supportive customer service.

Highly recommended!

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Easy to use and pay

Easy to use and pay - made an error with the ticket order. Got in touch with the support team via email. Rectified immediately.

Excellent service - thanks.

29 August 2025
Unprompted review
Rated 2 out of 5 stars

Scammers can post events, difficult to get help

I purchased tickets to an event that turned out to not exist. It was a guy collecting sales at huge markup to then try tout tickets in bulk. He didnt even have the tickets to tout yet and was using the ticket fairy sales to pre-raise funds for his scheme. I managed to uncover all this and provide the evidence, including direct confirmation from the venue in question, that this was not a legitimate event. Ticket Fairy, who had been very responsive until that point then went silent, ignoring my requests for a refund for several days. Seems tickey fairy's approach to enforcing their 'no refunds' policy is to simply ignore the requests regardless of the context.

After a few days of hounding the scammer and outing him in a few different places, and him threatening to sue me if I didn't stop - he agreed to refund me if I remained quiet on the matter. I agreed to this as I was keen to get the £1100 back I had paid. The scammer emailed his contact at Ticket Fairy asking them to refund me, a day went by unacknowledged, so I prompted, unacknowledged again. Then I left this stinking review - I was contacted via trustpilot for details within 20mins and emailed by the scammers contact within the hour, offering the refund in exchange for changing this review.

I now have the funds back, and I have tempered this review somewhat as I finally have a resolution - however I would be wary using this site as they do not appear to be on the side of customers and I had to go to extraordinary lengths to reverse a scam transaction. Given there was no proactive contact from ticketfairy once the scam even was removed to inform customers or issue refunds, I can only imagine that anyone else who purchased may still have their money unaccounted for.

24 August 2025
Unprompted review

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