Thrillophilia had planned our 5 n/ 6 d trip to Kenya, naivasha , nakuru and Masai mara It was the best trip ever and had no hiccups , difficulties whatsoever . They had cleared all our doubts pri... See more
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Do not use this company!! They took out 2 payments for tickets to Madrid Palace. Issued no tickets, hence being refused entry on the day…. Even though I’d payed twice! Messaged the company by email... See more
Company replied
Incredibly misleading techniques. Offer low prices on park tickets to then force you to create an account, pay the low price and then immediately tell you their provider can't fullfill the tickets.... See more
Company replied
Round two with Thrillophilia was an absolute blast! Huge shoutout to the entire team for nailing the execution yet again. From start to finish, everything was seamless. These guys have officially beco... See more
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Company details
Written by the company
Thrillophilia is the world’s leading tour package company, trusted by over 3 million travelers. Recognized as the #1 tour operator for personalized holidays, we offer 5,000+ expertly crafted itineraries across 100+ countries. From romantic escapes and family getaways to offbeat retreats, every trip is built for seamless travel, meaningful moments, and lasting memories. Our platform combines verified local partnerships, transparent pricing, and real-time support to deliver consistently high-quality experiences. Powered by intelligent planning tools and backed by a passionate travel team, Thrillophilia ensures that every journey feels effortless, personal, and unforgettable.
Contact info
Breach of guidelines
Terrible experience with this company
After a terrible experience with this company, I felt compelled to leave a review to alert others and prevent them from falling into the same trap.
Instead of addressing my concerns or issuing a refund, the company resorted to harassment, bombarding me with emails and messages on my personal phone, pressuring me to alter my review to a positive one or to remove it entirely. This behavior is utterly shocking, and I am determined to report them for their unprofessional conduct.
24 November 2025
Unprompted review
Reply from Thrillophilia
Dear Grizelda,
We’re sorry to hear about your experience and sincerely regret the inconvenience caused. We understand how upsetting it must have been to feel that your concerns were not addressed properly.
We would like to clarify that we strictly do not engage in any form of harassment or pressurize customers to alter their reviews. After checking our records, we are unable to locate a confirmed booking under your details/PNR. To help us look into this matter and provide the necessary support, we kindly request you to share your booking ID or registered contact details with us at support@thrillophilia.com.
Your feedback is important to us, and once we have your booking details, our team will investigate this on priority to ensure a fair and transparent resolution.
Warm regards,
Team Thrillophilia
Not a good company to deal with
This company will not keep their promise. In the confirmation email, they said that the voucher should be delivered "up to 30 minutes." But it arrived more than 100 minutes after the confirmation email. They won't refund even when I requested it way before they sent me the voucher. Totally wasting my time and money!
26 September 2025
Unprompted review
Reply from Thrillophilia
Dear Traveller,
We’re sorry to hear about your experience and sincerely apologize for the inconvenience caused. We understand how frustrating it must have been to receive your voucher later than expected and to feel that your request was not addressed in time.
After checking our records, we are unable to locate a confirmed booking under your details/PNR. To help us review this matter further and provide the necessary support, we kindly request you to share your booking ID or registered contact details with us at support@thrillophilia.com.
Your feedback is valuable and will be shared internally to ensure our communication timelines and service commitments are improved for future travelers.
Warm regards,
Team Thrillophilia
Worst experience ever
Worst experience ever. Made me hate Kerala because of the travel experience.
Very expensive to pay but very low standard hotel bookings and transportation. Their ground operator is travel Nivriti. The car they provided is so scary to touch, not clean. It felt like they got spare parts and built the car. When requested for another vehicle, they said they will provide but did not. I almost felt like I want to cancel the trip and go home.
Travel Nivriti, don't ever go with them.
22 November 2025
Unprompted review
Reply from Thrillophilia
Dear Sireesha,
We’re truly sorry to hear that your Kerala experience was impacted so negatively by the ground arrangements, and we sincerely regret the inconvenience caused. The concerns you’ve highlighted regarding the hotel standards, transportation quality, and the service provided by the local operator are extremely serious and certainly not what we aim to deliver.
We understand how disappointing and stressful it must have been to receive an unclean and poorly maintained vehicle, and we apologize for the lack of timely resolution despite your request for a replacement. Your feedback regarding the operator has been escalated to our operations team for an immediate and thorough review.
Ms. Riddhi has now been assigned as your dedicated point of contact, and our support team at support@thrillophilia.com will connect with you to go through the details and ensure corrective action is taken.
Thank you for bringing this to our attention—your feedback helps us improve and avoid such situations for future travelers.
Warm regards,
Team Thrillophilia
FAKE TICKETS
I am disgusted by the abysmal customer service of this company.
I purchased Lisbon Oceanarium Tickets and the day pass. I was told that the tickets were sent, have multiple emails and whatsapp messages about this, yet when I went to the Oceanarium they advised this wasnt a ticket at all, only the 48 hour day pass.
Upon speaking to customer services, they stated this was what I purchased. Even after sending all the confirmations, the screenshots and the emails, they state that I purchased the day pass and refuse to help.
This was for my BIRTHDAY as well! The Oceanarium felt so bad for me and advised me to report them, then gave me discounted tickets as I was in tears.
DO NOT USE THIS SCAMMING COMPANY!
Edit* They also blocked my email after this.
20 November 2025
Unprompted review
Reply from Thrillophilia
Dear Traveller,
We’re extremely sorry to hear about the unpleasant experience you faced with your Lisbon Oceanarium booking—especially on your birthday. The mix-up between the Oceanarium tickets and the 48-hour day pass, along with the miscommunication from our support team, is truly disappointing and far below the standard we aim to maintain.
We understand how upsetting it must have been to reach the venue and be told that your ticket was invalid, and we regret the stress it caused you. Your feedback, along with the screenshots and confirmations you shared, has been escalated for a thorough review.
To ensure this is addressed properly, Ms. Riddhi has now been assigned as your dedicated point of contact. Our team at support@thrillophilia.com will connect with you to investigate the issue and work toward a suitable resolution.
Warm regards,
Team Thrillophilia
Very poor services
I am very disappointed from thrillophilia. Starting with they have zero knowledge regarding the destination. They don't know which places to travel at what time to save our time/day. They don't even know regarding the timings of opening and closing the places of destination. They made itinerary very absurdly without guiding us anything due to which changes were required in itinerary when we reached there. They could have easily saved our one day if they had that kind of knowledge.
Moreover the promises made that they would help in tickets were all fake. Once the 1st installment payment was done, contacting us is a big thing nobody even replied to our mail or messages. And a bare minimum thing is that they didn't even know if we require visa or not for the route. The sales person kept saying we don't require visa till end even when we showed him the tickets(which we booked , no help from them) but it's our research and survey that we applied visa otherwise it would have been a big trouble for us. VISA WAS MANDATORY. They kept calling us day and night, 24 hours to book the package. But once it was done they disappeared. And lastly no on ground support. I called the sales person Mr Ayush regarding some issue. He just asked me to raise the request online. We did the same and after few hours I got mail that your issue is resolved (which never was) and nobody even contacted us to verify. They are there just to make money.
9 November 2025
Unprompted review
Reply from Thrillophilia
Dear Yamir,
We’re truly sorry to hear about your disappointing experience. The issues with itinerary planning, incorrect information about attraction timings, and the need to make changes on arrival are unacceptable, and we regret the inconvenience it caused during your trip.
We also apologize for the miscommunication regarding visa requirements and the lack of follow-up on ticket assistance. We understand how frustrating it must have been to manage these issues on your own, and this does not reflect the service we strive to provide.
To ensure proper review and corrective steps, Ms. Riddhi has now been assigned as your dedicated point of contact. Our team at support@thrillophilia.com will connect with you to review your concerns and ensure corrective action is taken.
Warm regards,
Team Thrillophilia
Scam company, vouchers for pantheon didnt work at the entrance
We booked tickets for pantheon throught them. They emailed us vouchers which said this is to be used for entry to the venue. However the voucher wasnt accepted and the staff at pantheon told us that its a vendor voucher its not getting scanned we will need to speak to the vendor to send us the actual tickets. We contacted thrillophilla, where they very stupidly asked for documents to confirm we were rejected entry. When told them that in the queue we were just asked to move out and to speak to you we couldnt get any documents. They said we should have taken picture of the scanning machine. The whole experience was so embarrassing. Then they said they will speak to vendor but after that they never got back to us and just emailed and messaged that the issues is resolved and they value our feedback. I didnt know Thrilliphilla was a scam company. Would recommend buying from official websites. They are not trustworthy at all. I had to book another ticket for next day.
12 November 2025
Unprompted review
Reply from Thrillophilia
Dear Aakriti,
We’re truly sorry to hear about the issues you faced with your Pantheon ticket booking and the inconvenience it caused. We understand how frustrating and embarrassing it must have been to have your vouchers rejected at the entrance and to be unable to gain entry despite having purchased them in advance.
We also regret the confusion and poor communication from our team regarding documentation and follow-up with the vendor. Your feedback highlights serious gaps in our ticketing process and support, and we sincerely apologize for the delay and lack of clarity in resolving the issue.
Ms. Riddhi has now been assigned as your dedicated point of contact, and our team at support@thrillophilia.com will connect with you directly to review this matter and ensure proper resolution. We appreciate you bringing this to our attention, as it helps us improve our services for future travelers.
Warm regards,
Team Thrillophilia
thrillopilia ruinned our whole trip just to earm more.
I booked a Sikkim trip with Thrillophilia for 11 people and paid a total of ₹7,14,226
(₹2,86,825 for flights + ₹4,27,401 for accommodation, vehicle, and other arrangements).
Despite paying such a high amount, our experience was extremely disappointing.
From the very first day, we faced continuous issues:
Hotel check-in problem on Day 1
Unnecessary payment demands on Day 2
Vehicle downgrade from Innova Crysta to Xylo
Hotel without lift in Pelling, causing inconvenience to senior members
Very poor hotel and meal experience in Gangtok
We raised all concerns politely and documented everything with them.
Instead of taking responsibility, the company kept delaying the resolution for days, giving responses like “24 hours” or “72 hours.” After all the inconvenience and the trip being affected for our entire group, they offered only ₹4,000 as compensation — for a trip worth ₹7,14,226.
This clearly shows how little they value customer experience.
I am not even asking for their refund now — I have closed the matter from my side.
But I am posting this review so that other travellers are aware before booking with Thrillophilia.
If you are planning a group or family trip, please think twice and check genuine reviews before trusting this platform.
22 October 2025
Unprompted review
Reply from Thrillophilia
Dear Surbhi,
We’re deeply sorry to hear about the disappointing experience you faced during your Sikkim trip. We sincerely regret the issues you encountered from the very first day, including hotel check-in problems, vehicle downgrade, poor hotel and meal experiences, and the inconvenience caused to senior members in Pelling. We understand how stressful and frustrating this must have been for you and your group, especially given the high expectations from a trip of this scale.
We also regret the delays in addressing your concerns and the insufficient resolution offered. This is not reflective of the service we strive to provide, and your detailed feedback has been escalated to our senior operations team for immediate review. We take these matters seriously and are committed to improving our processes to ensure future travelers do not face similar issues.
Ms. Riddhi has been assigned as your dedicated point of contact, and our support team at support@thrillophilia.com will connect with you to review all the concerns raised and take appropriate corrective actions. Your feedback is invaluable in helping us enhance our service and customer experience.
Warm regards,
Team Thrillophilia
This company is a scam
This company is a scam! I never received my confirmation and then my refund! I reported them everywhere from now on!
16 November 2025
Unprompted review
Reply from Thrillophilia
Dear Nora,
We’re extremely sorry to hear about your experience and sincerely regret the inconvenience caused due to the delay in confirmation and refund. We completely understand how frustrating and disappointing this must have been for you.
Please be assured that Ms. Riddhi has been assigned as your dedicated point of contact. Our support team at support@thrillophilia.com will connect with you immediately to review your case and ensure that your refund and any pending issues are resolved at the earliest.
We value your feedback and are committed to taking corrective action to prevent such situations in the future.
Warm regards,
Team Thrillophilia
Thrillophilia has become Thugophillia
I had booked a trip to Rajasthan with Thrillophilia from 11 November 2025 bookingPNR BKDJNZQIA9H. During the time of booking I was told that only one slot is available but on 8th November I was informed the trip was cancelled due to inadequate travellers. They returned only 2 installments and no one calls nor is there any customer care only whattsApp chat with no seriousness to refund the whole amount. Not only I suffered mental harassment due to last minute cancellation but also heavy loss on travel tickets.
The government needs to have strict policy to safeguard the travellers from such thugs
8 November 2025
Unprompted review
Reply from Thrillophilia
Dear Suchi,
We’re truly sorry to hear about the inconvenience caused due to the cancellation of your Rajasthan trip and understand how frustrating this situation must have been. We regret the mental and financial stress you experienced due to the last-minute change.
Our team reached out multiple times via emails and calls to discuss your concern and facilitate the refund process, but we have not yet received a response from your end.
We sincerely wish to resolve this matter and would be happy to connect at a time convenient for you. You may also reach out to us directly at support@thrillophilia.com, so that we can review your case and work toward a satisfactory resolution.
Your feedback has been noted and shared with our team to improve communication and ensure better handling of cancellations for future travelers.
Warm regards,
Team Thrillophilia
This is disgusting
This is disgusting. Booked Siam park and they sent email when got here that it has been rescheduled as too busy even though we leave on the 11 and scheduled for the 12, origionally booked and confirmed the 9 and they made us pay!!! We have not received the QR codes and reception at Siam park have said we can go in today and are still waiting for QR codes. I wouldn’t even give one star
9 November 2025
Unprompted review
Reply from Thrillophilia
Dear Paige Francis,
We’re truly sorry to hear about the inconvenience you faced with your Siam Park booking and understand how frustrating this situation must have been. This is certainly not the experience we want any of our travelers to have.
Our team has been attempting to connect with you via calls and emails to understand the matter in detail and provide assistance, but we have not yet received a response from your end.
We sincerely wish to resolve this issue and would be happy to connect at a time convenient for you. You may also reach out to us directly at support@thrillophilia.com, so that we can review your booking and work toward a satisfactory resolution.
Your feedback has been noted and shared with our team to improve real-time support and ensure better coordination for future travelers.
Warm regards,
Team Thrillophilia
Horrible service
I am still in the middle of making my bookings for a family trip to Kerala but the support provided by Arushi is is horrible. This actually gives me a picture of how their services are.
8 November 2025
Unprompted review
Reply from Thrillophilia
Dear Vibhuti,
We’re sorry to hear about your experience and sincerely regret the inconvenience caused. We understand how frustrating it must be to feel unsupported while planning your family trip to Kerala.
After checking our records, we are unable to locate a confirmed booking under your details/PNR. To help us review this matter and provide the necessary assistance, we kindly request you to share your booking ID or registered contact details with us at support@thrillophilia.com.
Your feedback regarding our support is valuable and has been shared internally to help us improve our service quality for travelers.
Warm regards,
Team Thrillophilia
This company is scam
This company is scam. They took my money and cancelled my trip. Specially if you are based out of US avoid them.
6 November 2025
Unprompted review
Reply from Thrillophilia
Dear Bhuma,
We’re truly sorry to hear about your experience and understand the disappointment caused by the cancellation of your trip.
The cancellation was requested by you just one day prior to the date of travel. We would like to kindly mention that cancellations made the day before the travel date fall under our non-refundable policy, which is why a refund could not be processed.
We sincerely regret any inconvenience this may have caused and appreciate your understanding. Your feedback is valuable to us, and we hope to assist you better in the future.
Warm regards,
Team Thrillophilia
Sensational Europe!
It was a wonderful experience having collaborated with Thrillophilia on our trip to the Europe.
Myself and spouse chose a private package to Switzerland and Italy in Oct 2025, indeed a great season (autumn)!
Mr. Karan did a great job in helping us organize the trip right from visa assistance, forming the itinerary as per our requirements, booking the accommodations etc.
Mrs. Aashi, being our travel guide helped us in summarising the agenda making it a smoother ride for us in Europe, resolved our queries when needed and provided good support throughout the trip.
The itinerary was meticulously planned with no gaps, covering most of the highlights of the place!! Europe was fun, joy and an amazing experience i must say and Thrillophilia made it feel that travelling to Europe isn’t a hassle!!
16 October 2025
Unprompted review
Reply from Thrillophilia
Dear Anoop,
Thank you for sharing your wonderful experience! We’re thrilled to know that your Europe trip — covering Switzerland and Italy — was smooth, enjoyable, and memorable.
We’ll be sure to pass on your appreciation to Mr. Karan and Mrs. Aashi. It’s great to hear how their support with visa assistance, itinerary planning, accommodations, and on-ground guidance made your journey seamless and hassle-free.
We’re delighted that Thrillophilia could help you experience Europe so effortlessly and joyfully. Looking forward to planning your next adventure and creating more amazing memories!
Warm regards,
Team Thrillophilia
Avoid booking via Thrillophillia for your Vacations!!
Really bad experience with Thrillophilia. Especially their Hotel choices. Despite the premium prices they charge, they fix you up in most cheap hotels with really bad services. This tends to get very tricky if you are travelling to International destinations with family. I’m at Oslo stuck in a match box size room which doesn’t even have a hot water dispenser, let alone coffee/ tea arrangements etc.
Customer responsiveness is another big issue!!
31 October 2025
Unprompted review
Reply from Thrillophilia
Dear Priyanca,
We’re sorry to hear about your experience and sincerely regret the inconvenience caused. We understand how disappointing it must have been to face issues with hotel arrangements and customer support, especially during an international trip with family.
After checking our records, we are unable to locate a confirmed booking under your details/PNR. Kindly share your booking ID or registered contact details with us at support@thrillophilia.com
so that we can look into this matter and assist you further.
Your feedback is valuable and has been shared internally to help us improve our hotel selection process and service coordination for future travelers.
Warm regards,
Team Thrillophilia
Costliest Europe Trip for same facality
We have been to the Europe Trip for 14 days and I had to face the following problems:
1) The trip amount was 50,000 more when compared.to.other operators who came form the tour (Group tour for Europe means there would be different tour operator giving contract to one operator with same Hotels, foods and transport. We were a group of 40 people who have come through 3 to 4 operators. Thrillophilia is the costliest among every one
2)There is no customer care where we can refer our grievances directly and we were not informed about the hotels till the last minute
3) In the first point of the tour (Paris) we have not been assigned a dedicated tour manager till 12 hours before the trip
4) To our surprise when we landed in Paris weather are given to another group (Alps and Banks) and not a direct tour conducted by Thrillophilia
15 October 2025
Unprompted review
Reply from Thrillophilia
Dear Varma,
We’re truly sorry to learn that your Europe trip did not meet your expectations. We sincerely regret the inconvenience caused due to the higher pricing, lack of clear communication.
We completely understand your concern regarding the difference in cost compared to other operators in the same group and the uncertainty you faced regarding hotel details and on-ground coordination. This is certainly not the experience we strive to deliver, and your feedback has been shared with our operations and partner management teams for detailed review.
Please be assured that Mr. Akash has been assigned to look into your case personally. Our support team at support@thrillophilia.com will connect with you directly to review the concerns raised and ensure corrective actions are taken to prevent such lapses for future travelers.
Your feedback is valuable in helping us strengthen our coordination and communication processes for upcoming group departures.
Warm regards,
Team Thrillophilia
Great and prompt support from Avishek…
Great and prompt support from Avishek A. Appreciate such customer support!
25 October 2025
Unprompted review
Reply from Thrillophilia
Dear Denis,
Thank you so much for your kind words! We’re delighted to know that you had a great experience and appreciated the prompt support from Avishek.
Your feedback truly motivates us to keep delivering excellent customer service. We look forward to assisting you with more wonderful experiences ahead!
Warm regards,
Team Thrillophilia
Amazing customer service!!I made a…
Amazing customer service!!I made a mistake on the date I wanted to visit the museum and requested the change to the company…. And they were able to make it to that same moment in 30’!!!
I’m so grateful for their work. Thanks a lot Avishek Agarwal and team!
25 October 2025
Unprompted review
Reply from Thrillophilia
Dear Gabriel,
Thank you so much for your wonderful feedback! We’re delighted to hear that our team, especially Avishek Agarwal, could assist you promptly and make the date change seamless.
Your appreciation truly means a lot to us — we always strive to provide quick and hassle-free support to ensure our travelers have the best experience possible.
We look forward to helping you plan more smooth and memorable trips in the future!
Warm regards,
Team Thrillophilia
I've been enquiring about the goa trip…
I've been enquiring about the goa trip since 1 week haven't received any response what a poor customer support service
25 October 2025
Unprompted review
The tension free guide and driver
The tension free guide and driver
The company did give us a good itenary
22 October 2025
Reply from Thrillophilia
Dear Aranya,
Thank you for sharing your experience! We’re glad to hear that you had a tension-free trip with our guide and driver and that you found the itinerary well planned. Your feedback motivates us to continue delivering smooth and enjoyable travel experiences.
Warm regards,
Team Thrillophilia
had a fun trip without any hassles from…
had a fun trip without any hassles from visa to the itinerary it was well organised.
16 October 2025
Reply from Thrillophilia
Dear Rovi,
Thank you for your wonderful feedback! We’re delighted to hear that you had a fun and hassle-free trip. It’s great to know that everything—from your visa arrangements to the itinerary—was well organized. We truly appreciate your kind words and look forward to planning more seamless adventures for you soon.
Warm regards,
Team Thrillophilia
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