Experiencing God awful download speeds of 1 mb/s to 3 mb/s and frequent dc's when playing online games. Paying a contract for this crap. Phoned up to complain and was gretted by a "script monkey" who... See more
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Placed an order and recieved it the next day, Excellent service, my blouse arrived beautifully packed, a fabulous fit, beautifull colours and design. I already bought the skirt in Fenwicks Newcastle... See more
Company replied
I purchased a handful of dresses on cyber Monday and I am very pleased with the customer service at every step. Before making the purchase I inquired about the possibility of returns and exchanges an... See more
Company replied
Hi I deleted my previous review. This company is really trying to give good customer service and I appreciate that. I absolutely love the dresses from Three Floor. They are very different from other d... See more
Company replied
Company details
Written by the company
Since our launch in 2011 as a cutting edge brand, Three Floor has designed bold and carefully crafted collections. The label was created out of our shared love for femininity, fun and functionality.
Contact info
United Kingdom
- www.threefloor.com
4.1
Great
107 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
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difficult return
25 May 2020
Unprompted review
Reply from THREE FLOOR
Hi Shu,
Thank you for taking the time to leave us a review. Our typical returns process has been affected as a result of the pandemic, we are working on new ways to make this more easy for our customers.
Kind regards,
THREE FLOOR
Worth every penny!
I brought about 10+ clothes from them already. Love every single piece! Those clothes are high quality and elegant. Totally my style. I want to place another big order today but most of my size is sold out. When will you restock?
23 May 2020
Unprompted review
Reply from THREE FLOOR
Hi Nirada,
Thank you for taking the time to leave us such a lovely review. We are so glad to hear that you are loving the pieces. We will be adding more stock soon, please sign up to our newsletter if you have no already done so to be the first to know!
Kind regards,
THREE FLOOR
I would have given you 5 stars if you…
I would have given you 5 stars if you put the return slip in the parcel. I emailed you a week ago still heard nothing back. I need to return one of the items!
23 May 2020
Unprompted review
Reply from THREE FLOOR
Hi Vanessa,
Thank you for taking the time to review us. Sorry to hear that, please contact us again at info@threefloorfashion.com and we will make sure to get back to you.
Kind regards,
THREE FLOOR
Placed an order which got refunded with…
Placed an order which got refunded with no reason or notification why.
21 May 2020
Unprompted review
Reply from THREE FLOOR
Hi Michelle,
Thank for you reviewing us, unfortunately the dress you had ordered was no longer in stock so we promptly refunded you.
Kind regards,
Customer service is non existing
Customer service is non existing. I realise that these are difficult times but I have had to pay to return an item with 14 days return period(other sellers have extended this period) becouse it did not arrive with a free return label while on the website it states please contact customer services for a return label. I will not be buying from this store ever again.
21 May 2020
Unprompted review
Reply from THREE FLOOR
Hi Jane,
Thank you for taking the time to review us. Sorry to hear about your experience, unfortunately we are seeing delays as a result of the current period. We have extended our returns period to 28 days as a result.
In regards to the free returns label, we usually provide a free DPD drop off returns service but this has been paused by DPD to try to reduce the spread of the virus. We have been manually offering free returns via DHL but there has been a backlog which we are currently getting through.
Kind regards,
Beautiful pieces all wrapped…
Beautiful pieces all wrapped beautifully and with a lot of care! The clothing quality is amazing and the details stunning! Would definitely buy again!
21 May 2020
Unprompted review
Reply from THREE FLOOR
Hi Clara,
Thank you for taking the time to leave us a review. We are glad to hear you had a great experience, we look forward to seeing shop again soon!
Kind regards,
Beautiful dresses and super quick delivery
Really good quality, I had to go up a size but the dresses fit really well. The delivery was also really quick.
17 May 2020
Unprompted review
Reply from THREE FLOOR
Hi Mhairi,
Thank you for taking the time to leave us a lovely review, we are happy to hear you are enjoying the dresses and the swift delivery. We hope to see you shop again!
Kind regards,
THREE FLOOR
Well made love the jacket!
16 May 2020
Unprompted review
Reply from THREE FLOOR
Hi Kat,
Thank you for taking the time to leave us a lovely review, we hope you enjoy the jacket and we look forward to seeing you shop again!
Kind regards,
THREE FLOOR
Reply from THREE FLOOR
Hi Charlotte,
Thank you for taking the time to leave us a review, we are glad to hear you are loving the dresses!
Kind regards,
THREE FLOOR
Didn’t get order
Unfortunately, I got a refund almost immediately as the item that I bought was apparently not for sale. Disappointing as I’ve had good experiences in the past.
14 May 2020
Unprompted review
Reply from THREE FLOOR
Hi Grace,
Thank you for taking the time to leave us a review. Unfortunately, the item you purchased was out of stock when we checking this for you. We promptly refunded your order and hope you will shop again.
Kind regards,
THREE FLOOR
The dress arrived in the US quickly
The dress arrived in the US quickly, just a few days, handsomely boxed,and is very beautifully made. It looks as photographed on the site.I am thrilled with it!
5 May 2020
Unprompted review
Reply from THREE FLOOR
Hi Victoria,
Thank you for taking the time to leave us such a lovely review. We are happy to hear you are happy with the dress, we look forward to seeing you shop again.
Kind regards,
THREE FLOOR
Reply from THREE FLOOR
Hi Vicky,
Thank you for taking the time to leave us a lovely review, we hope you enjoy the dress!
Kind regards,
THREE FLOOR
Reply from THREE FLOOR
Hi Ganesh,
Thank you for taking the time to leave us a lovely review!
Kind regards,
THREE FLOOR
Great clothes next day delivery…
Great clothes next day delivery excellent service
23 April 2020
Unprompted review
Reply from THREE FLOOR
Hi Stephanie,
Thank you for taking the time to leave us a lovely review, we hope to see you shop with us again!
Kind regards,
THREE FLOOR
Pine for You Dress Order
It was so easy to order a dress from Three Floor. Shipping and returns was seamless and when I finally got the size that fit it was amazing!
12 March 2020
Unprompted review
Reply from THREE FLOOR
Hi Shawna,
Thank you for taking the time to leave us a lovely review. We are glad you had a great shopping experience and even more glad that the dress was amazing!
Kind regards,
THREE FLOOR
Fantastic service and beautifully…
Fantastic service and beautifully presented on arrival... 5 stars
29 February 2020
Unprompted review
Reply from THREE FLOOR
Hi Pauline,
Thank you for taking the time to leave us a lovely review. We are glad you enjoyed our service and we hope we see you shop again!
Kind regards,
THREE FLOOR
Simply amazing
24 February 2020
Unprompted review
Reply from THREE FLOOR
Hi Sofiya,
Thank you so much for your review. We hope you visit us again!
Kind regards,
THREE FLOOR
Everything was perfect
19 February 2020
Unprompted review
Reply from THREE FLOOR
Hi Rosa,
Thank you for taking the time to review us, we are glad everything was perfect!
Kind regards,
THREE FLOOR
The best top is my wardrobe is from…
The best top in my wardrobe is from three floor. Very high quality. Love it.
18 February 2020
Unprompted review
Reply from THREE FLOOR
Hi Fobi,
Thank you for the lovely review, we are so glad to hear you love your new THREE FLOOR top!
Kind regards,
THREE FLOOR
Excellent service
Excellent service, really helpful staff and kindly restocked a dress for me and sent me the link. Communication excellent and have never dealt with such a friendly well organised company.
17 February 2020
Unprompted review
Reply from THREE FLOOR
Hi Bianca,
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you enjoyed the service you received and we hope you love the dress!
Please don't hesitate to contact again for any further enquiries in the future.
Kind regards,
THREE FLOOR
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