Kola and team were exceptional in resolving my issue with x6 numbers - He gave me a lot of his time and never felt like it was too much trouble - he is a credit to your company and I will recommend h... See more
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Exceptional customer service by Zee. He is helpful, friendly and professional. Always ready and willing to help find a solution for the customer. He's a credit to 3 team. The team members are also fri... See more
Company replied
Sona was extremely helpful and took her time and explained every My WiFi sim and everything for some reason is in different account but Sona was sweet and helped to sort out everything and also reduce... See more
Company replied
I was in the three store Watford today and spoke to Noel. He was very helpful and helped us upgrade our plans I appreciate your service.
Company replied
Company details
About Three UK - 3Store Watford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
36 The Harlequin Centre, WD17 2TE, Watford, London, United Kingdom
- 01923225398
4.9
Excellent
143 reviews
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I had a great experience with Luis when…
I had a great experience with Luis when renewing my mobile contract. He made the whole process quick, easy, and completely stress free. He was friendly, professional, and took the time to explain all the available options clearly, helping me choose the best deal for my needs.
Thank you so much, Luis, for your patience and excellent customer service. I really appreciate all your help and would highly recommend you to anyone looking for honest and professional advice.
29 July 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Mona, we’re so glad Luis made your contract renewal experience clear, easy, and reassuring. Thank you for taking the time to leave such an amazing 5 ⭐ review! – Three Social Media Team
Watford CA
Excellent and Satisfactory service, sona was lovely and very friendly.
Would definitely recommend.
27 July 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Agnes, thank you for sharing this amazing 5⭐ review! We’re really glad Sona provided such a lovely and welcoming experience. Your recommendation means a lot to us.
Three Social Media Team
Watford was very helpful
Sona was extremely helpful and took her time and explained every My WiFi sim and everything for some reason is in different account but Sona was sweet and helped to sort out everything and also reduced the amount I was paying
27 July 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Helana ! 😊
Sona sounds like she made everything simple for you and helped you get a great deal. Her clear support shines through your words, and it’s lovely to hear how smooth all the process must have felt. Thanks for sharing such a warm moment with us.
Kola and team were exceptional in…
Kola and team were exceptional in resolving my issue with x6 numbers -
He gave me a lot of his time and never felt like it was too much trouble - he is a credit to your company and I will recommend him and the team to my friends - bravo Kola
25 July 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Peter, thank you for sharing your experience on Trustpilot. We are delighted to hear that Kola and the team provided such patient, dedicated support to sort out all six of your numbers. Your recommendation means a lot to us, and we are proud to have them on our team.— Three Social Media Team
I was in the three store Watford today…
I was in the three store Watford today and spoke to Noel. He was very helpful and helped us upgrade our plans I appreciate your service.
24 July 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Shen 😊 We are thrilled to hear that Noel provided such helpful service for your account upgrades.
Thank you for supporting our Watford team, and please let us know if you need anything else!
—Three Social Media Team
Exceptional customer service by Zee
Exceptional customer service by Zee. He is helpful, friendly and professional. Always ready and willing to help find a solution for the customer. He's a credit to 3 team. The team members are also friendly and cooperative.
22 July 2026
Unprompted review
Reply from Three UK - 3Store Watford
Jawed, thank you for sharing your experience. It’s great to hear Zee delivered such outstanding support and consistently worked to find the right solution. We’re grateful for your positive comments about the wider team as well.
— Three Social Media Team
Reply from Three UK - 3Store Watford
Hi Nakshe. We are glad to hear that Sóna looked after you so well today. Getting things sorted out quickly and with a pleasant attitude is exactly how we want your visits to go, and we are happy you had such a smooth experience. Thank you for taking the time to share your feedback.— Three Social Media Team
Zee is very kind and helpful
Zee is very kind and helpful, Excellent service
15 July 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hey there! 🌷We’re thrilled to know Zee made your day special. Thank you for sharing such uplifting feedback! 💫☺️ — Three Social Media Team
Great experience from Zee
15 July 2026
Unprompted review
Reply from Three UK - 3Store Watford
Tina, that’s wonderful to hear! Zee clearly made a strong impact and ensured everything went smoothly for you. 🌼
Three Social Media Team
I was given the wrong SIM card
I was given the wrong SIM card at Watford Store. Agent was too eager to get the trustpilot review yesterday, where I gave a 5 star for his politeness, but now chatting to Three technical support, they said wrong SIM was given & they can't send a new one, so I have to take a half day from work to go back to Three Store again to get another SIM. Whole experience is unacceptable
13 July 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi there, we understand why this has been disappointing. After what seemed to be a positive store experience, finding out the wrong SIM was provided and then needing to make another trip to the Watford store to put things right is understandably frustrating, especially when it means taking time away from work. As the SIM will need to be exchanged in store, the team at Watford will be able to provide the correct SIM and get this resolved for you.
-Three Social Media Team.
Sona was wonderfully helpful and…
Sona was wonderfully helpful and informative - problem solved with no confusion and super efficiency!
13 July 2026
Unprompted review
Reply from Three UK - 3Store Watford
This made our day 🌈 Ella. We’re overjoyed Sona’s expert insight brought clarity and turned things around with impressive efficiency 🌼
- Three Social Media Team
Super helpful T.J
TJ was very helpful and set my mind at ease with the different options available for my daughter’s first phone.
11 July 2026
Unprompted review
Reply from Three UK - 3Store Watford
Laura, thanks for the lovely review. Tj made everything easy for you and your daughter, and we really appreciate you sharing the love. ☺️
— Three Social Media Team
Very good customer service, outstanding Noel well done
I came today to the store I spoke to Noel he gave me a wonderful good customer service, he was very helpful i was very happy to being served by him outstanding .
10 July 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Claudia. It is wonderful to hear that you had such an outstanding experience during your store visit today. We are glad that Noel provided such helpful customer service and made your visit a happy one.— Three Social Media Team
Today I came to Three in Watford…
Today I came to Three in Watford Harlequin and I wanted a help for my sim card. Noel was very helpful. He put time and explain everything very clearly. And I’m so happy about it. Thank you
9 July 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Jasmin, we’re really pleased to hear Noel took the time to guide you through your SIM issue and made everything clear. - Three Social Media Team
Very good Service by Luis
It's now over 9 years with Three. Great service provided by Luis and I am very happy with my purchase and customer service given. Everyone was very supportive.
8 July 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Giovanni, thanks for sharing your experience. We’re glad to know that you’ve been with us for so many years and that Luis, along with the team, delivered top tier support throughout your new purchase.
– Three Social Media Team
Great fast service from Kola at Three…
Great fast service from Kola at Three store in Watford. 5 stars 🌟
6 July 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hey Dave, Kola’s dedication shines through in every interaction. We’re grateful you felt supported and valued at our Watford branch. Thank you for the wonderful 5⭐ review!-Three Social Media Team
Reply from Three UK - 3Store Watford
Hi Franchette. It sounds like Sona supported you with real care and understanding. We appreciate you taking the time to let us know how helpful she was.
VodafoneThree Social Media Team
Worked with luis today he was great help
Worked with luis today he was great help
24 June 2026
Unprompted review
Reply from Three UK - 3Store Watford
Hi Kwame, we’re thrilled Luis delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. - Three Social Media Team
Sona was very helpful and answered all…
Sona was very helpful and answered all my questions
22 June 2026
Unprompted review
Reply from Three UK - 3Store Watford
Lovely, Ellen! We absolutely love hearing this. We’re so glad you received the best support from Sona, and we can’t wait to welcome you back soon! 😉 -Kashish
Noor Service
thank you very much for being so supportive, client oriented approach and super proactive that I really appreciate, you have done more for us than we expected, and albo in a very nice atmosphere. Million thanks for so great support!
20 June 2026
Unprompted review
Reply from Three UK - 3Store Watford
That’s brilliant, Sebastian 🌟 we are delighted that our team provided such proactive, top‑tier care and exceeded your expectations in a wonderful environment. Thank you for sharing such stellar feedback 💖 -Arvind
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