Lovely customer service by Tsion at three, went there for device upgrade and she helped us really well, provided all the necessary information and was really quick with all the formalities. Loved the... See more
Company replied
Location
Switch locationUnit SU40, Lower Ground Floor, Stratford Westfield, Montfichet Road, E20 1EJ Stratford Westfield, London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Saleem was eager to support when I was confused on what phone to pick. He was providing extra information and helping set up. Great customer service provided. Got everything I need. Thanks for... See more
Company replied
Great customer service by Tsion, she is lovely to talk to. She provided all the necessary information and was quick with finishing up the formalities. It was really sweet to be served by her.
Company replied
Vinny he is clear and makes you understand everything ask for approval every time hes going to change something,doesn't make you nervous and I felt really comfortable with him I couldn't asked for an... See more
Company replied
Company details
About Three UK - 3Store Stratford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit SU40, Lower Ground Floor, Stratford Westfield, Montfichet Road, E20 1EJ, Stratford Westfield, London, United Kingdom
- 02085550132
4.9
Excellent
554 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Upgrade Request
Seriously
From Last 7 months I’m using an 2 Sim Contracts for my new E-Commerce Business and after my eligible time period i try to upgrade and I don’t know why they didn’t accept my upgrade request.
If any customer has trusted you and using your services from last 7 months then what’s wrong.
I have never my any bill.
Name- PATHIKKUMAR PATEL
Order no-685967942A
20 April 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hi Pathikkumar, we understand how frustrating this is, especially after using two SIM contracts for seven months. A credit check can be declined for various reasons, as it’s based on overall credit history and scoring held by the credit bureaus. It’s worth checking your credit report to make sure everything is accurate.
If a credit check is declined, you can try again after 90 days.
If you’d like us to review your account and talk through your options, our team is here to help via webchat: https://bit.ly/3C43TKN (Mon–Fri 8am–10pm, Sat–Sun 9am–8pm) or by calling 333 from a Three phone / 0333 338 1001 from any other line (Mon–Fri 8am–8pm, Sat–Sun 9am–6pm). -Ayesha
Great service from Subrata
26 May 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hi Syeda, thank you for taking the time to share your experience. It’s great to know that Subrata gave you the support you needed. 😊 -Neha
Tsion was very polite and patient and…
Tsion was very polite and patient and helped me with my request snd im really grategul i met with her today. Very happy thank you so much.
26 May 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hey Sophie! It’s wonderful to hear that Tsion was so helpful and made sure everything was perfect for you. Thank you for sharing this! ☺️ -Neha
Customer adviser Haram helped and…
Customer adviser Haram helped and supported me with transferring the data to my new phone with lots of patience., kindness and affection.
I am extremely grateful for her support.
26 May 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hey there, that’s marvellous! A big shoutout to Haram for providing such amazing support. Thank you for taking the time to leave us a review! 😊 -Neha
Reply from Three UK - 3Store Stratford
Hi Daniquea, it’s a pleasure to hear that Joel provided such a seamless experience and ensured everything was sorted effortlessly for you. -Neha
Khalid provided great customer service…
Khalid provided great customer service at the stratford store. Thanks!
18 May 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hey Scott! It feels incredible to know Khalid at our store made everything seamless and ensured a smooth experience. Thank you for choosing us and for sharing your feedback. 😊 -Neha
Oscar was wonderful and gave us a very…
Oscar was wonderful and gave us a very thorough services. He helped me setting up my device from scratch
17 May 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Wonderful feedback, Abel. Oscar will be so pleased to know his guidance and thorough support helped you get your device fully set up. Thank you for leaving such kind words. -Manavata
Sania was very helpful and I really…
Sania was very helpful and I really appreciate her support today at the Stratford Westfield Mall !
Thank you!
17 May 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Love hearing this, Heliana 💫 We’re delighted Sania provided such stellar guidance and made everything come together beautifully at Stratford Westfield. Wishing you plenty of bright moments ahead ❤️ -Arvind
Kai assisted me and my wife today at the Stratford three store
Kai assisted me and my wife today at the Stratford three store and he was outstanding. He is knowledgable and we able to identify the problem and resolve it within minutes. The phone offers another level of safety and security for my family as we use tracking services to maintain same. Please contact his manager t to say thank you on our behalf as humans like this are hard to find. If you have any rewards program do ensure that you consider awarding him with same.
16 May 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Such uplifting feedback to receive 🌟 John, We’re delighted that Kai at the Stratford store stepped up with sharp expertise to resolve the issue so swiftly and bring added confidence for your family. Your recognition speaks volumes and is truly appreciated ❤️ -Arvind
Reply from Three UK - 3Store Stratford
Hi Andrew, it’s great to hear Oscar took the time to explain everything clearly and made things easy to understand. We’re glad you had a positive experience with us. -Shivam
Excellent service by Malakye!
15 May 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hi Wasim, lovely to know Malakye made such a positive impact and delivered a standout experience. -Kishan
Amazing experience at the stratford…
Amazing experience at the stratford store. Thank you Sania
14 May 2026
Unprompted review
Reply from Three UK - 3Store Stratford
We're so glad to hear Sania worked her magic, Noman :) Thanks for this great ⭐⭐⭐⭐⭐ review! We're always happy to help. -Kashish
Three Experience
Haram was really helpful plus she was being really patient and nice I’ll definitely go back to her if I ever need help again
10 May 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hi Francesco, we appreciate your feedback! It’s great to hear Haram made things easy and took the time to assist you. -Suhaas
Simona was very helpful today with…
Simona was very helpful today with renewing my contract and sorting out some issues i was having!
9 May 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hi Romica, thank you so much for the 5 ⭐! We’re pleased to hear Simona was able to guide you through the renewal and get everything resolved for you. -Ayesha
Khalid has been amazing
Khalid has been amazing. His a genuine and happy guy that made this experience very easy especially being out of contact for so long. Would definitely recommend him to family and friends!!! Three - you need to praise this guy and give him something for his work cos what he did for us was beyond our expectations.
9 May 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hi Tas, thank you for sharing your experience! We’re delighted Khalid made everything smooth and welcoming after your time away. Your recommendation means a lot. -Suhaas
Simala sorry if I don’t spell it…
Simala sorry if I don’t spell it properly but she was so helpful and nice thank you
9 May 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Bonita! 🎊 We're thrilled to hear that Simala made your experience epic. Thank you for sharing such an outstanding 5⭐ review. -Afaq
Rutvik did sim replacement thank…
Rutvik did sim replacement thank you.amazing customer services
9 May 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Hi Gabriel, we’re glad Rutvik could help with your SIM replacement. Thank you for the shout-out regarding our customer service! -Kishan
The guy oscar was genuinely honest and…
The guy oscar was genuinely honest and politely handle all our queries and gave us the the best options that we could ask for in our budget. Thumbs up to the great customer service.
8 May 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Thank you for taking the time to leave this lovely feedback! Oscar will be thrilled to know his support made a difference 😊. -Veronica
It was a great experience
It was a great experience, usually I have visited Three store before with my friends and family and haven’t found someone this polite and helpful. But the reason I am joining Three is just because of the customer service I have got from Malakye, he was definitely way too helpful and showed the willingness in sorting things out by going beyond.
8 May 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Thank you for sharing this, Karan. It is great to hear how well Malakye supported you. His patience and genuine effort clearly made a strong impression, and we are glad he helped make your visit such a positive one. -Manavata
Rutvik
Rutvik
I had a very pleasant experience with Rutvik at Three Network. He attended to me extremely well with patience, professionalism, and genuine care. He is a very good listener and was always willing to go the extra mile to help and ensure my issues were resolved satisfactorily.
His excellent customer service, calm attitude, and dedication truly stood out. Three Network is fortunate to have such a committed and supportive staff member. Thank you, Rutvik, for your outstanding assistance.
8 May 2026
Unprompted review
Reply from Three UK - 3Store Stratford
Thank you so much for sharing this, Tunde. It’s wonderful to hear how much Rutvik’s patience, professionalism and genuine care meant to you. Your comments really highlight the effort he puts into making every customer feel supported. -Manavata
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.