Extremely enjoyable experience. Excellent and well mannered staff, couldn't be more happier with my new device. Got everything set up and nothing was too much trouble. Thank you so much, would highly... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Guys in store were helpful with a problem i had much better than three in London when I went there
Excellent in store customer service . I visited the Scarborough branch in store shop today to ask about data roaming and the assistant Chris was very helpful. He explained how to use data roaming an... See more
Company replied
Fabulous service from Marty at the Scarborough Three store!! Immediate service on entering the shop … friendly, personable & knew his stuff!! I only needed a change of phone contract but Marty picked... See more
Company replied
Company details
About Three UK - 3Store Scarborough
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
21 Westborough, YO11 1UH, Scarborough, North, United Kingdom
- 01723363270
4.9
Excellent
231 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Three UK - 3Store Scarborough
Karola, great to hear your issue was sorted so smoothly! The team clearly delivered quick and effective support, leaving you confident enough to recommend them. -Manavata
Staff were lovely
22 April 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
Hey Brian, thank you for sharing this amazing 5⭐ review! We’re thrilled that our team gave you such a fantastic experience. -Veronica
The lads were great
The lads were great, sorted my deal and my phone out and I'm happy with the price. Top service, cheers.
20 April 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
Hi Graham, thank you for sharing your feedback. We’re delighted to hear that our team was able to help you get your deal and phone sorted, and that you’re happy with the price. It’s wonderful to know you received excellent service in store. 🌟 -Neha
Very helpful staff I am happy that I…
Very helpful staff I am happy that I went to this one because they could not get what I wanted done in my local. Great shop to go to for an upgrade if you are visiting like me from the site.
17 April 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
Hi Alison! It is great that our team provided such excellent care, as we are thrilled we could complete your request and ensure your visit for a better plan was a success. -Kishan
Helped with a problem and get my app…
Helped with a problem and get my app sorted
14 April 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
Simple, easy, sorted! 🎉✨ We’re hyped our team could help you out today, have an awesome week ahead, Wendy! 🚀 -Kashish
Reply from Three UK - 3Store Scarborough
Hey Graham, thank you for sharing this amazing 5⭐ review! We’re thrilled our team gave you such an excellent experience. -Veronica
The staff were all really helpful and…
The staff were all really helpful and easy to deal with at the scarborough store. Got me moved over really easily and I am pleased I chose Three now.
13 April 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
Oh wow, Mandy! Thank you for sharing your thoughts about Scarborough team. We’re so glad they could guide you along the way, and here’s to many more smiling moments together! 💗 -Kashish
Reply from Three UK - 3Store Scarborough
Hey Carola, thanks for the kind words! Glad the team looked after you so well. -Samad
We were given all the options that were…
We were given all the options that were available and everything was explained very well. The store manager was a very pleasant man to deal with.
8 April 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
Thank you for your wonderful review! 🌟 We’re happy to know the staff created a welcoming environment, and the manager made your experience exceptional. 🙌 -Neha
The team were fantastic
The team were fantastic. Very helpful friendly and quick. Love my new phone helped me get set up and it all was very easy and simple.
8 April 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
Really appreciate this, Michael. It’s great to hear the team made everything smooth and got your new phone up and running without any hassle. -Manavata
Thanks for helping and sorting out my…
Thanks for helping and sorting out my issue.
8 April 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
Hi Michael, we’re thrilled to hear you had such a positive experience. Your feedback means a lot to us. -Suhaas
Lads were brill
Lads were brill. Really listened and made sure it was easy to get my new phone going which it was a pleasure! 😄😄
7 April 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
Thank you for taking the time to share this, Jackie! Great to hear our team made the whole process simple and enjoyable. 😄🙌 -Veronica
The advisor Marty really helped me make…
The advisor Marty really helped me make my new phone easy to get on with and sorted me a good deal. Very friendly and easy going.
7 April 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
Beverley, thanks for sharing your experience! It’s wonderful to hear that Marty made your new phone setup smooth and helped you secure a great deal. We’re really glad his friendly approach made everything easier for you. Your feedback means a lot to us. -Manavata
Guys were very helpful
6 April 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
Hello Ian! We're thrilled to hear you had a great experience with us. Thank you so much for your review! -Afaq
Reply from Three UK - 3Store Scarborough
Thank you for taking the time to share this lovely review, Nelson. We're delighted to hear that our team provided clear guidance and supported you throughout. -Afaq
Very good staff
2 April 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
Woohoo 🎉 Dumitru, your words light up our day! We’re pleased to know your experience left a positive impression. Wishing you great things ahead 💙 -Arvind
Reply from Three UK - 3Store Scarborough
Hi Sandra, we’re pleased Chris could step in and make things easier for you. It’s great to know you’re happy with the service. Thanks for being with us! -Kishan
Chris was great
Chris was great, helped massively and set up my phone aswell
1 April 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
We appreciate your feedback, David. It’s wonderful to know Chris gave you the assistance you needed and made the setup process easy. -Shivam
Reply from Three UK - 3Store Scarborough
Karen, we’re delighted our team made things simple and seamless for you. Thank you for sharing your valuable feedback. -Suhaas
So so helpful
We were in a terrible predicament back in mid January, the Manager and his assistant in the Scarborough branch went above and beyond to help us walk away with 2 new phones (£150.00 on each phone too via Samsung pay) we were not made to feel useless (2 older generations with technophobia haha) 10/10 from us
15 January 2026
Unprompted review
Reply from Three UK - 3Store Scarborough
Hi there, it’s great the Scarborough team could step in and help you both out. We want everyone to feel confident with their new tech, so we’re glad the manager and assistant made getting those new phones so easy. It’s lovely to hear you're happy with the deal you got, too, and we really appreciate you sharing this experience with us. -Kishan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.