nehal was very helpful and an overall nice person to be around. he made funny jokes and was very sociable. he explained things clearly to us and gave us great deals. he showed great customer service,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Nehal, was very polite, helpful in everything I need when it comes choosing the right phone needed to cater my needs in work, home and in any social setting. Very great costumer service very informat... See more
Company replied
We were met by one of the agents at the 3 shop who welcomed as very well. Then directed to another customer agents (Nehal)who served us, who was very helpful, polite, went through with us what we requ... See more
Company replied
Well its really best experience by staff .. best welcoming staff .. well treated by Andreea in romford liberty School..
Company replied
Company details
About Three UK - 3Store Romford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 23 The Liberty Centre, RM1 3RL, Romford, London, United Kingdom
- 01708752582
4.9
Excellent
150 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Three UK - 3Store Romford
Cristina, this is brilliant feedback! We’re thrilled to know John made everything feel effortless for you. ✨ -Veronica
Reply from Three UK - 3Store Romford
Hello Junaid! We’re thrilled to hear you had a great experience with John. Thank you for the review! -Afaq
Nehel is great made my visit…
Nehel is great made my visit interesting and easy. Thank you.
15 April 2026
Unprompted review
Reply from Three UK - 3Store Romford
We really appreciate you taking the time to share this, Blessing! It’s wonderful to hear that Nehel helped make your visit smooth and enjoyable. -Afaq
dean was great love the guy super…
dean was great love the guy super helpful
14 April 2026
Unprompted review
Reply from Three UK - 3Store Romford
Conner, your message brought such great energy! It’s amazing to hear how much Dean impressed you during your visit. -Manavata
Nehal was absolutely great
Nehal was absolutely great! Brilliant customer service, considerate not pushy for sales.
Nehal, thank you for helping me make the right decision.
13 April 2026
Unprompted review
Reply from Three UK - 3Store Romford
Thank you so much, Jay, for sharing your experience. We’re delighted Nehal’s thoughtful guidance made your choice easier. -Suhaas
Nehal,
Nehal,
It's great meeting with the above mentioned name. The customer service we received is excellent. We do appreciate how he took his time and explained everything in details.
Many thanks
12 April 2026
Unprompted review
Reply from Three UK - 3Store Romford
Hi there, we’re delighted Nehal gave you excellent service and took the time to explain everything clearly. It’s great to know the visit left you feeling confident. -Shivam
Very nice service
Very nice service. Dean was extremely helpful and friendly.
6 April 2026
Unprompted review
Reply from Three UK - 3Store Romford
Hey Renata, we’re so glad to hear that Dean was supportive and made everything easy for you. Thank you for the fantastic ⭐ review! -Neha
Reply from Three UK - 3Store Romford
That's amazing. We’re glad to hear Dean was so helpful and we appreciate you taking the time to share your experience. -Suhaas
Very good thank you for the good service
Very good thank you for the good service Andrea
6 April 2026
Unprompted review
Reply from Three UK - 3Store Romford
We really appreciate your feedback, Mohammed. Wonderful to know Andrea made your experience a positive one. -Shivam
Nehal has been very helpful
Nehal has been very helpful, with an eye for detail and customer swrvice.
Great job, thank you.
30 March 2026
Unprompted review
Reply from Three UK - 3Store Romford
That’s impressive, Julian 💫 We’re delighted Nehal provided such brilliant support and made sure everything was spot on for you. Thanks for being awesome 💙 -Arvind
Reply from Three UK - 3Store Romford
That’s awesome to hear! 🎉 Jonny, we’re so happy you received such great help from us. Thank you for sharing this! ☺️ -Prabhjeet
My experience was great as John was…
My experience was great as John was attentive to my issues and really does explain what I needed to know.
25 March 2026
Unprompted review
Reply from Three UK - 3Store Romford
Kehinde, we’re delighted John explained everything thoroughly and ensured you felt supported. Your kind words mean a lot to us. -Suhaas
Reply from Three UK - 3Store Romford
Thank you for the 5⭐ review, Meriem! We truly appreciate you sharing your experience. It’s wonderful to hear that Tamima provided you with outstanding care. -Neha
Tamima very helpful
24 March 2026
Unprompted review
Reply from Three UK - 3Store Romford
Hey Sultan, it’s fantastic to hear that Tamima made your visit so seamless. Your feedback means a lot to us, and we’re thrilled she left such a positive impression. 🥰 -Kashish
Nehal was really nice to my son and I…
Nehal was really nice to my son and I and we wanna thank you guys for a good customer service
23 March 2026
Unprompted review
Reply from Three UK - 3Store Romford
Thanks a ton, Adaora! 🎉 We’re so glad everything went perfectly with Nehal, and we can’t wait to welcome you back again! 🥰 -Kashish
Tanmay is the best advisor and he is…
Tanmay is the best advisor and he is really helpfull and informative.
13 March 2026
Unprompted review
Reply from Three UK - 3Store Romford
Woohoo 🎉 Muhammad, your words light up our day! We’re delighted that Tanmay delivered such attentive support and explained everything with real confidence. Wishing you many joyful moments ahead ❤️ -Arvind
Nehal made the process of moving into…
Nehal made the process of moving into 3 so smooth and easy
5 March 2026
Unprompted review
Reply from Three UK - 3Store Romford
We’re thrilled to hear this! 🌼 Nehal will be delighted to know they made your experience shine. Thanks for letting us know, it truly means a lot to us, Guna! 🥰 -Kashish
Nehal has given a best customer service…
Nehal has given a best customer service while taking my first sim and very friendly guy.
5 March 2026
Unprompted review
Reply from Three UK - 3Store Romford
We love hearing this, Koushik. Delivering brilliant service and joyful moments is what drives us every day, and we’re glad Nehal brought it to life so beautifully. Thank you for sharing your experience! -Ashifa
Nehal
Nehal , he was very friendly and explained every plan with patience , good customer service
5 March 2026
Unprompted review
Reply from Three UK - 3Store Romford
Hi Haroon! Amazing to hear, and we love this energy. We’re really happy Nehal made everything easy and clear for you. She’ll be glad to know you had such a smooth visit. ⭐🥰 -Ayesha
Nehal is perfectly helpful for me…
Nehal is perfectly helpful for me setting up everything regarding my home broadband and my mobile services. Excellent service and will recommend.
2 March 2026
Unprompted review
Reply from Three UK - 3Store Romford
Thanks so much for your kind message. It’s fantastic to hear how well Nehal supported you with getting everything in place for your home internet and mobile needs. Your recommendation is greatly appreciated. -Manavata
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.