I had an issue with my account and was considering leaving Three. But after speaking with Anil, he very patiently sorted that out and also offered and created a better deal for me. I thoroughly reco... See more
Company replied
Location
Switch locationUnit 73, The Exchange Shopping Centre, High Road, IG1 1AS Ilford, London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a great experience at the Three UK – 3Store Ilford. I bought a SIM contract with an iPhone 17 Pro, and Anil assisted me throughout the whole process. He was very friendly, professional, and expl... See more
Company replied
I met Mohammed Ali today who helped me with an account issue that I was having. It was an emergency and he helped me out diligently and managed to get me through my issue successfully. Seriously I can... See more
Company replied
Anil Zain Fajr and the managers Soukayna &Harms. I am very happy with the customer service provided by the people above. The team in Ilford store are very professional, kind, nice, extremely... See more
Company replied
Company details
About Three UK - 3Store Ilford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 73, The Exchange Shopping Centre, High Road, IG1 1AS, Ilford, London, United Kingdom
- 02085539081
4.9
Excellent
236 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Daihan has help me today with my new…
Daihan has help me today with my new sim, thank you for you help and explanation of how to used the apps thanks for the discovery
15 January 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Wow, Maaz! It feels incredible to know that Daihan made everything seamless and enjoyable. We hope you have a fantastic day! 😊 -Suhaas
Reply from Three UK - 3Store Ilford
Thanks for your 5 ⭐ review, Mr Shaikh, and it's lovely to hear that you're happy with the customer service. We appreciate you taking the time to share this with us 🎊. -Michael
Graeat experince
Graeat experince
And very hospitable mangement
Welcoming behavior and service
14 January 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Adil, you made our day! Our team delivered true 5 ⭐ service, and you didn’t just leave a review, you shared a moment that reminds us exactly what we strive for ✨ -Ashifa
Lucius helped me with my problem and…
Lucius helped me with my problem and was very efficient and professional. I have 3 contracts with 3 and I am glad he was so kind and helpful. Thank you!
14 January 2026
Unprompted review
Reply from Three UK - 3Store Ilford
We absolutely love receiving feedback like this! Kudos to Lucius for providing such exceptional support. Enjoy the rest of your day 😊 -Ashifa
Thank you daihan for help me to make my…
Thank you daihan for help me to make my payment as well as explaining how to use the app and helping to set it up, great service
13 January 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Thanks for your kind words, Sourav. It’s fantastic to hear Daihan gave you such superb support and made your experience seamless. We hope you have a wonderful day. -Manavata
Wesley's great service
Wesley was joyful and kind and very quick worker allowing us to get my daughter a phone for her sweet 16! He's very helpful he deserves a raise!
8 January 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hey Laxmi, that's brilliant! We're glad to hear that Wesley was able to provide support and make the experience smooth. Thank you for taking the time to leave an incredible 5 ⭐ review! -Prabhjeet
Reply from Three UK - 3Store Ilford
Hey Almas, that’s wonderful! We’re happy Muhammad was able to provide such excellent support. Thank you for sharing this amazing 5⭐ review! -Veronica
Reply from Three UK - 3Store Ilford
We appreciate the 5* - We know the retail staff will be happy to see this -Maxine
Great guy Wesley really lovee his…
Great guy Wesley really lovee his service. A fun loving guy. Great experience. Highly recommended
5 January 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hi Humah, we appreciate your feedback and are delighted Wesley helped make your experience so enjoyable. -Shivam
Mohammed Ali is a good adviser…
Mohammed Ali is a good adviser regarding products and best costumers service
5 January 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hello Vamshi! 🎉 It is wonderful to hear how helpful and supportive Mohammed Ali was for you. We're so glad you were looked after so well! We appreciate you sharing your 5 ⭐ rating with us. -Kishan
Muhammad Ali is very good person
Muhammad Ali is very good person. He is very polite and give me very well guidance.
4 January 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Reply from Three UK - 3Store Ilford
Hi Venkata! We absolutely love hearing this! 🎉 We’re so happy to have him making such a positive impact. Your feedback truly means a lot! ☺️ -Kashish
Reply from Three UK - 3Store Ilford
Hi Shukoor, thanks for this fantastic 5⭐ review! We’re thrilled to hear that Wesley provided excellent support. -Neha
Mohammed Ali
Mohammed Ali, was an absolute gem! He sorted our device plan and Sim Plan so well that we were very impressed! All the best for Mohammed Ali.
24 December 2025
Unprompted review
Reply from Three UK - 3Store Ilford
What a fantastic 5 ⭐ review, Muhammad! Thanks for taking the time to share this with us! Great work Mohammed Ali 🎉 -Kashish
He is very good parson Wesley and Very…
He is very good parson Wesley and Very Good service I’m happy with this
And good customer service
19 December 2025
Unprompted review
Reply from Three UK - 3Store Ilford
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
The way staff treat me is wonderful…
The way staff treat me is wonderful experience and the way they explained about product and process is excellent
Happy to be a family of Three
19 December 2025
Unprompted review
Reply from Three UK - 3Store Ilford
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Mohammad Ali
Mohammad Ali . He was very friendly and helpful i opened a new account and that was very good experience with him
17 December 2025
Unprompted review
Reply from Three UK - 3Store Ilford
Thanks for your 5 ⭐ review, Brishna, and it's lovely to hear that you enjoyed great customer service from Mohammed. We're delighted that you've opened a new account with us, and appreciate you taking the time to share this 🎊. -Michael
Mohammad Ali is one the best customer…
Mohammad Ali is one the best customer provider.
15 December 2025
Unprompted review
Reply from Three UK - 3Store Ilford
Hey Arif, that’s superb! We’re glad Mohammad Ali made sure everything was sorted out smoothly for you. Thank you for sharing this wonderful 5⭐ review! -Veronica
Muhammad Ali is very friendly and…
Muhammad Ali is very friendly and helpful it was nice to meet him.
15 December 2025
Unprompted review
Reply from Three UK - 3Store Ilford
Hi Hassan, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Zain helped me to choose best iPhone…
Zain helped me to choose best iPhone price
15 December 2025
Unprompted review
Reply from Three UK - 3Store Ilford
Hey Muhammad, that’s wonderful! We’re happy Zain was able to provide such excellent support. Thank you for sharing this amazing 5⭐ review -Veronica
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.