Very helpful and managed to get this sorted when every other network could not find the home address. This lovely lady found it and was able to sort for me and advise me of the 14 days calling off per... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jenny was great, very friendly and knowledgeable. She did a great job of helping me understand my options and helped get a brilliant deal for my phone and broadband. Colin was also helpful and pleasa... See more
Company replied
We had a very nice and smooth experience in 3 store. Farhan helped us with his knowledge to buy SIM cards. We were handled with ease and get expertise advice from farhan
Company replied
Today l was serve by Jenny, and she was exceptional, very friendly and helpful.
Company replied
Company details
About Three UK - 3Store Croydon (North End Rd)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
49 North End Road, CR0 1TG, Croydon, South, United Kingdom
- 02086885281
5.0
Excellent
519 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks Sangria for an amazing service
Thanks Sangria for an amazing service. 5 stars
2 October 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hey there! 🌷 We’re thrilled to know Sangria made your day special. Thank you for sharing such uplifting feedback! 💫☺️ — Three Social Media Team
Kinga A1 ✌️😊
Kinga she was very good and to be honest if everybody work to her standard the uk customer service would be A1 ✌️😊
2 October 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Thanks so much, David! 🎉 We’re so happy Kinga could help you get exactly what you wanted. Enjoy your day, you’re awesome! ♥️ — Three Social Media Team
Thanks for your service tank you…
Thanks for your service tank you sangita for your time and service on 1/10/26
1 October 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
What a lovely shout‑out, Basil 💫 Sangita's care and dedication clearly shone through, and your recognition means a great deal to us 🌟
- Three Social Media Team
Great customer service from Keisha
Great customer service from Keisha, she helped me start my new contact with three.
1 October 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Woohoo 🎉 Bharath, Keisha's support clearly set the tone for a fantastic start. Enjoy what's ahead 🌟
- Three Social Media Team
Reply from Three UK - 3Store Croydon (North End Rd)
Hi there, it's lovely to hear Paulo made your visit such a pleasure. Your feedback made our day! ☺️ -Three Social Media Team
Kinga was great at helping me get my…
Kinga was great at helping me get my new Google pixel!
1 October 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Marcus, that's brilliant. What a lovely shout-out for Kinga. We're delighted her support helped you get your new Google Pixel. Hope you enjoy every moment with it.
Three Social Media Team
Kinga has provided excellence service…
Kinga has provided excellence service with patience. We are very grateful and thankful for her service.
29 September 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
What a sweet 5⭐ rating, Sheldon! We’re heartened to know this has been your experience with Kinga. Wishing you a bright and joyful day ahead! 🌸 -Three Social Media Team
Kayla was lovely informative
Kayla was lovely informative, efficient and got me set up with exactly what I needed today
29 September 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Louise, thanks for taking the time to leave a review. We're delighted to hear Kayla made everything straightforward and helped you get set up with the option that suited your needs.— Three Social Media Team
Good and friendly service from Farhan
28 September 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Mumtaz, it's lovely to know Farhan provided such a warm welcome and made everything easy to sort out. Thank you for your 5⭐ review. - Three Social Media Team
I met Kayla in store (Croydon) today
I met Kayla in store (Croydon) today. She was very helpful. I had a very smooth transition from my old to new phone. Kayla made everything easy for me.
Thank you so much Kayla xx
25 September 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi there, thank you for sharing this amazing 5⭐ review. It's wonderful to hear Kayla at our Croydon store helped make the move to your new phone feel seamless and straightforward.
Three Social Media Team
Reply from Three UK - 3Store Croydon (North End Rd)
That's brilliant, Soliman. We're so pleased the service hit the mark for you. Thank you for taking a moment to share this.
Three Social Media Team
I was assisted today by Jenny
I was assisted today by Jenny, she was very helpful and sorted out everything I went in to store for. In fact she went above and beyond and was so professional
It was so worth my time visiting the store and I couldn’t be happier with the service I received A**
23 September 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Thanks for this fantastic 5⭐ review, Jamie! We’re thrilled to hear Jenny provided excellent support. - Three Social Media Team
Nazif was good to talk to and is very…
Nazif was good to talk to and is very good at communicating.
19 September 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Anita, we appreciate your 5 ⭐ review. It's great to see Nazif recognised for his approachable manner and the way he kept conversations clear and straightforward. — Three Social Media Team
Paulo was very helpful :)
19 September 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hey Elliot, we're glad to hear Paulo was able to provide the support you needed and make your experience a positive one. Thank you for the feedback. 😊💚
-Three Social Media Team.
Very good service from
Very good service from
Nazif.
Very helpful and friendly.
19 September 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Evalina, thanks for the wonderful feedback. We’re thrilled to hear that Nazif provided excellent support with a warm and welcoming approach, making your experience a positive one.
-Three Social Media Team
Paulo at the three Croydon branch is a…
Paulo at the three Croydon branch is a real professional advisor and a good customer service agent. He is friendly and straight to the point in terms of the excellent service. Thank you for helping me with the new phone contract. A++
19 September 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Dede, we’re pleased Paulo made your experience a positive one and helped you move forward with your new phone contract. It’s lovely to know his approach left you with such a strong impression — Three Social Media Team
I had great experience
I had great experience, I came for Sim replacement, and end up with a broadband and a Tablet. Paulo was great with his customers service 11
19 September 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Aw 🎉 We love hearing this, Josymar. We’re thrilled that Paulo was able to give you great support and make your visit seamless 😊 Thank you for your lovely review. - Three Social Media Team
Sangita is nice and helpful!
18 September 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hello Doris, we're pleased Sangita could assist and help get everything sorted for you. Thank you for your kind words. - Three Social Media Team
Sangita and caprice were absolutely…
Sangita and caprice were absolutely helpful and kind it was my birthday and they treated me like a princess very satisfied with the service.
18 September 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Thank you, Oshin, for your wonderful 5⭐review! 💕
We’re so glad Sangita and Caprice made your birthday celebration extra special! ✨
— Three Social Media Team
Excellent service Paulo
Excellent service
Paulo was extremely helpful and talked us through the whole process. Great work
18 September 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hello Ross, we're pleased Paulo could guide you through everything and make the process easy to follow. Thank you for taking the time to share your experience and 5 ⭐ review. - Three Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.