I had a situation where I lost my phone but unable to claim my insurance for my phone. My insurance needed a proof of usage for my sim but couldn't rovide it because my sim wasn't registered (pay as... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was helped today by Jenny. She was extremely kind and helpful with allowing me to choose the right plan for me! Overall excellent experience.
Company replied
Kinga-customer advisor,she is so faster and clearly explained everything that about my home broadband service and gave me offer for sim card and finished the process very faster Thank you !
Company replied
Rodica was amazing, she was incredibly friendly and approachable, she helped me through the sets of getting a new sim and explained everything step by step. She was very knowledgeable and helpful, ove... See more
Company replied
Company details
About Three UK - 3Store Croydon (North End Rd)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
49 North End Road, CR0 1TG, Croydon, South, United Kingdom
- 02086885281
4.9
Excellent
425 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Phone upgrade with Jenny
I was helped today by Jenny. She was extremely kind and helpful with allowing me to choose the right plan for me! Overall excellent experience.
8 August 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Robyn, thank you for sharing your experience. We are glad to hear that Jenny looked after you so well and provided the right guidance to help you find the perfect option today.— Three Social Media Team
Jenny was kind and she's patient to let…
Jenny was kind and she's patient to let me know everything about my contract. She's a great worker
8 August 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Eddick, thank you for sharing your experience. We are glad to hear that Jenny took the time to go through your upgrade details thoroughly and looked after you so well.— Three Social Media Team
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Samuel, thanks for the amazing 5⭐ feedback. We’re delighted to hear Nazif delivered exceptional support and created a seamless experience.
– Three Social Media Team
Service by sangita was on point quick…
Service by sangita was on point quick and simple happy with the service
8 August 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Oneil, thank you for sharing your experience. We are glad to hear that Sangita made everything smooth and straightforward for you during your visit.— Three Social Media Team
I had a situation where I lost my phone…
I had a situation where I lost my phone but unable to claim my insurance for my phone. My insurance needed a proof of usage for my sim but couldn't rovide it because my sim wasn't registered (pay as you go).
Sangita brought up the most brilliant idea of supporting me to move my lost pay as you go sim to a contract. With this, I was able to retrieve my sim and at the same time get a proof of usage. Big shout out to Sangita.
8 August 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Ikenna,
Thank you for sharing your experience. We’re thrilled to hear that Sangita was able to guide you through such a tricky situation and help you recover your SIM and insurance proof.
– Three Social Media Team
Sangita was kind and patient and…
Sangita was kind and patient and explained everything well
8 August 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Sandra,
It’s wonderful to hear that Sangita made your experience smooth and easy to understand. We truly appreciate your review.
– Three Social Media Team
Google Google good
7 August 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Diana. We are pleased to hear that you had such a positive experience with our services. Thank you for taking the time to share your feedback with us today.— Three Social Media Team
Good good good
7 August 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Amazing, David! That’s what we like to hear. Thank you for your kind words! 🙌 – Three Social Media Team
Punit was extremely helpful in helping…
Punit was extremely helpful in helping me to understand the deals available and walking me through the process
5 August 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Your words are a real highlight ✨ Michael. We're delighted Punit helped break down the available options and made the whole process easy to navigate 💙
- Three Social Media Team
Reply from Three UK - 3Store Croydon (North End Rd)
Wow, Patsy! 🎉 It’s wonderful to hear that Jenny made your experience seamless. Thank you for taking the time to leave an incredible 5⭐ review! – Three Social Media Team
Reply from Three UK - 3Store Croydon (North End Rd)
Finley, we appreciate your great 5⭐ feedback. It’s fantastic to hear Jenny made your experience smooth and enjoyable.
— Three Social Media Team
Punit gave best service and help me out…
Punit gave best service and help me out best sim plan
3 August 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hey, Maria. We're thrilled to hear that Punit provided you with such excellent service. Finding the perfect mobile plan can make a huge difference, and we're glad he guided you to the best option. 😇 - Three Social Media Team
Punit was helpful and save my money
3 August 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Marco, thanks for this fantastic 5⭐ review! We’re thrilled to hear that Punit provided excellent support. – Three Social Media Team
Reply from Three UK - 3Store Croydon (North End Rd)
Hey Garrie! Fantastic stuff. We're super glad to hear that Punit was perfect! Thanks for taking the time to leave this ⭐⭐⭐⭐⭐ review.
Great service from Farhan very…
Great service from Farhan very professional
3 August 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
We appreciate your fantastic 5⭐ review, Zayn. It’s wonderful to know Farhan’s guidance left you feeling confident and well supported.
— Three Social Media Team
Sangita gave best deal
2 August 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Thanks a lot, Abdul! It’s so exciting to see the trust you’ve placed in us. Sangita did an amazing job helping you out with her best efforts, and we hope to see you again soon! 😉 — Three Social Media Team
Great customer service from Keisha!
1 August 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hey Adam, we’re really glad Keisha made your experience a positive one. Thank you for sharing your Feedback! 😊
Very good advice provided by sangita
Very good advice provided by sangita. She gave best deal and phone under my budget.
26 July 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Dipti, we are pleased your visit went so smoothly. Staying within a specific budget is incredibly important, so it is wonderful that Sangita found the ideal package and device to match your financial goals. Thank you for sharing your experience.— Three Social Media Team
It was a great customer service…
It was a great customer service experience I got from sangita. Nice to be a three customer
24 July 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hey Rosemary, we’re delighted Sangita made your experience so positive. Thank you for the 5⭐ review! – Three Social Media Team
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Victoria, we’re glad that Farhan looked after you so well. Hearing about our team delivering brilliant support always makes our day. Thank you so much for sharing the love! - Three Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.