Sean was very helpful today he was amazing great advisor one of the best I've seen in a long time and excellent manners and great service . I recommend him to everyone
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I would like to leave Paul a five star review after the last 2 times I have seen him. He doesn't make me feel like an idiot for being technically challenged. This morning he persevered until he had fo... See more
Company replied
I have a pay monthly galaxy pixel 9. After software updates , have had lots of trouble. Losing faith in my mobile, I decided to pop into the Colchester store. I was welcomed by an advisor Sean.... See more
Company replied
The store assistant Baz was brilliant as usual. We always get a lovely welcome and great service.
Company replied
Company details
About Three UK - 3Store Colchester
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
12 Culver Walk, CO1 1XJ, Colchester, Midlands, United Kingdom
- 01206368262
4.8
Excellent
98 reviews
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Sean was very helpful today he was…
Sean was very helpful today he was amazing great advisor one of the best I've seen in a long time and excellent manners and great service . I recommend him to everyone
20 October 2026
Unprompted review
Reply from Three UK - 3Store Colchester
Thank you for your kind words, David. It's great to hear that Sean was able to support you and made such a positive impression. 🌟 — Three Social Media Team
The store assistant Baz was brilliant…
The store assistant Baz was brilliant as usual. We always get a lovely welcome and great service.
16 October 2026
Unprompted review
Reply from Three UK - 3Store Colchester
Andrew, this is the kind of feedback that puts a smile on our faces! ✨ A huge thank you for your 5⭐ review. It's wonderful to know Baz consistently delivers such a welcoming experience and first-class service whenever you visit. - Three Social Media team.
Excellent always so nelpful especially…
Excellent always so nelpful especially Paul and Baz.
15 October 2026
Unprompted review
Reply from Three UK - 3Store Colchester
Hi Des, thank you for taking the time to share your feedback; it's great to know Paul and Baz continue to make each visit such a positive one. — Three Social Media Team
Fantastic service from Siam
Fantastic service from Siam. Thank you
27 September 2026
Unprompted review
Reply from Three UK - 3Store Colchester
Hey Jamie, thank you for your glowing review. It's wonderful to hear Siam provided such excellent support. Wishing you a fantastic day. 😊- Three Social Media Team
Kieran was amazing and helped solve all…
Kieran was amazing and helped solve all my problems with my phone and assisted in getting me set up with my new phone. Great service
23 September 2026
Unprompted review
Reply from Three UK - 3Store Colchester
Hi there, thank you for your review! 🎉 It is great to hear that Kieran was able to sort your phone, and turning tech troubles into a smooth onboarding experience is exactly how we love to roll. Enjoy your new device. – Three Social Media Team
Shaun at 3 Colchester branch was so…
Shaun at 3 Colchester branch was so amazing set up my new phone he did everything, no worries for me. 5 🌟
18 September 2026
Unprompted review
Reply from Three UK - 3Store Colchester
Hi Jan, it's fantastic to know Shaun took care of everything during your new phone setup and made the whole process feel hassle-free. We're pleased this support left such a strong impression. — Three Social Media Team
Very professional and talked to an 80…
Very professional and talked to an 80 year old so I
understood how things worked.
Thank you very very much.
11 September 2026
Unprompted review
Reply from Three UK - 3Store Colchester
Hi John, we’re pleased the support was tailored to your needs and gave you the confidence to move forward. Thank you for taking the time to share your experience with us. — Three Social Media Team
I would like to leave Paul a five star…
I would like to leave Paul a five star review after the last 2 times I have seen him. He doesn't make me feel like an idiot for being technically challenged. This morning he persevered until he had found the problem and fixed it there and then. Anyway Paul is a real asset to the company and should be awarded at least a bonus!
7 September 2026
Unprompted review
Reply from Three UK - 3Store Colchester
Hi Erika! We really appreciate your feedback and we're glad Paul provided 5-Star service!
If you ever need help from us in the future you can contact us here - Customer Support Team on 333 from a Three phone, 0333 338 1001 from any other line, or via https://bit.ly/3C43TKN.
Three
Great service from staff especially…
Great service from staff especially Carol.
17 August 2026
Unprompted review
Reply from Three UK - 3Store Colchester
Thanks a ton! 🎉 We’re so glad everything went perfectly with Carol. See you soon! 🥰 — Three Social Media Team
Reply from Three UK - 3Store Colchester
What a sweet 5 star rating, Leanne! Our team is truly exceptional, and we’re so happy to know they made everything right for you. Thank you! ☺️ — Three Social Media Team
Kay I'd a fantastic sales person
Kay I'd a fantastic sales person, she took time to take me through and I'm so impressed.
I wish her best of luck.
5 August 2026
Unprompted review
Reply from Three UK - 3Store Colchester
Hello there, thank you so much for sharing this brilliant 5 star review. We’re thrilled to hear Kay made enjoyable and guided you through everything with such care.
Three Social Media Team
I was Colchester store today and Sean…
I was Colchester store today and Sean was absolutely fantastic one of the best advisors I’ve come across great efficiency and was direct . Give him a promotion
4 August 2026
Unprompted review
Reply from Three UK - 3Store Colchester
Hi Faraz, it’s brilliant to know Sean made such a positive impression with his service and professionalism. We’re glad to hear your feedback and appreciate you sharing your experience with us. — Three Social Media Team
Sean at the Colchester store gave…
Sean at the Colchester store gave great customer service and was quick definitely one of the best advisors i have come across
4 August 2026
Unprompted review
Reply from Three UK - 3Store Colchester
Thanks a ton for your review, Anne 🎉 Great to hear that Sean at our Colchester branch made your experience so positive and helped provide exactly what you needed.
Three Social Media Team
Reply from Three UK - 3Store Colchester
Love this, Simon 💫 We’re overjoyed our team delivered such top‑tier support 🌟
- Three Social Media Team
Great customer service
Excellent advice, clear instructions, simple solution found for a potentially tricky situation for someone with a disability who cannot visit the store.
Thank you
29 July 2026
Unprompted review
Reply from Three UK - 3Store Colchester
That’s great to hear, Sarah! We’re so glad our team was able to provide the support you needed. Thank you so much for the 5⭐ review!
Three Social Media Team
Kieran was amazing next level…
Kieran was amazing next level experience and thank you kay for your assistance
28 July 2026
Unprompted review
Reply from Three UK - 3Store Colchester
Hi Marc, we’re pleased Kieran and Kay made your experience a memorable one. It’s great to know their support was valued. — Three Social Media Team
Very disappointing experience at the…
Very disappointing experience at the Three UK store in Colchester.
The customer service was poor from the moment I walked in. I was given information about the contract price that did not match what I was later told, leaving me feeling misled.
The staff member who dealt with me, Keiran, came across as arrogant and showed very little interest in helping to resolve my concerns. Throughout the conversation he repeatedly called me "buddy." I politely asked him more than once to stop addressing me that way, but he ignored my request and continued. I found this disrespectful and unprofessional.
Customers deserve to be listened to and treated with respect, especially when they raise concerns. Unfortunately, that was not my experience. I left the store feeling frustrated and with no confidence in the level of customer service provided.
I hope Three takes customer feedback seriously and improves both staff training and customer care at this branch.
23 April 2026
Unprompted review
Reply from Three UK - 3Store Colchester
Hey Key, we’re really sorry to hear about your experience at our Colchester branch. This isn’t the level of service we aim to provide. As we’re unable to review account details on Social Media platform, please contact our phone support team by dialing 333 from a Three phone, 0333 338 1001 from any other line, or +44 7782 333 333 if you’re abroad. They’re available Monday to Friday from 8am to 8pm, and on weekends from 9am to 6pm. Alternatively, you can reach our chat support team at https://bit.ly/3C43TKN. They’re available Monday to Friday from 8am to 10pm, and on weekends from 9am to 8pm. Our team will check everything for you and guide you through the next steps. If you’d like to log a complaint, you can contact our Customer Relations team here: https://bit.ly/3uJlOrF, and they’ll be happy to support you.
Three Social Media Team
Kay was brilliant
Kay was brilliant, managed to get me a great deal and exactly what I want. Can't recommend enough
20 July 2026
Unprompted review
Reply from Three UK - 3Store Colchester
Your shout‑out is WOW 🎯 Jack. We’re overjoyed Kay helped secure outstanding value and matched you with exactly the right option. Your recommendation says it all 🌟
- Three Social Media Team
Carol was amazing she helped me solve…
Carol was amazing she helped me solve my enquiry and get a contract quickly and efficiently. Great customer service
17 July 2026
Unprompted review
Reply from Three UK - 3Store Colchester
Hey there, we’re really glad to hear that Carol was able to support you so well and ensure everything was handled smoothly. Thank you for sharing your feedback 😊
-Three Social Media Team.
Carol was a great help with all the…
Carol was a great help with all the options available with regards to buying a new phone + plan and tailored to my budget. And all unless than 30 minutes. Thank you to Carol 10 out of 10 on today s experience.
17 July 2026
Unprompted review
Reply from Three UK - 3Store Colchester
Hi Ilona, thank you so much for sharing your wonderful feedback! We are absolutely thrilled to hear about your fantastic experience today, — Three Social Media Team
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