Three UK - 3Store Chiswick (High Road) Reviews 

105
TrustScore 5 out of 5

4.9

290 Chiswick High Road, W4 1PA Chiswick, London, GB


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Rated 5 out of 5 stars

Today I walk in three in Chiswick High Rd as I had some issues with my phone. Shahzil vey kindly asked me what could he help me with, I explained him than I had a virus on my phone. He deleted all th... See more

Company replied

Rated 5 out of 5 stars

A very very happy customer. I received an incredibly great service from Huma and Yaseen. They both were extremely helpful, patient and professional. As I am 80 years old, setting up a new phone and t... See more

Company replied

Rated 5 out of 5 stars

A massive thankyou to Huma at Chiswick 3 store! I stopped by today for help getting my new phone set up and she was an absolute lifesaver. Fast, friendly and incredibly helpful. Even skipped her break... See more

Company replied

Rated 5 out of 5 stars

I cannot thank the staff at 3 store Chiswick specially Shahzil and the store manager for their help in sorting out our sim and phone issues after my son’s phone got stolen. They went above and beyond... See more

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Chiswick (High Road)

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 290 Chiswick High Road, W4 1PA, Chiswick, London, United Kingdom

  • 02089958907

4.9

Excellent

TrustScore 5 out of 5

105 reviews

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4.9

All reviews

(105)

32,474 reviews in the last 12 months

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Rated 5 out of 5 stars

Shazil at the Chiswick High Road store…

Shazil at the Chiswick High Road store was just brilliant. Friendly helpful and with the skills needed to fix the issue I had with my phone. Many thanks

7 May 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Hi Ann. It’s great to hear that Shazil’s technical skills and welcoming approach made your visit to our Chiswick store so successful. We're glad we could get your phone back in top shape for you! -Kishan

Rated 5 out of 5 stars

Yaseen and Huma have been great at…

Yaseen and Huma have been great at helping me with all my 3 accounts. They gave me the best prices and sorted out the concern regarding unwanted contract. Great service.

1 May 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

That's brilliant, Brijan! We're super happy to hear that Yaseen and Huma gave you all the support you needed. Thank you so much for 5 ⭐⭐⭐⭐⭐ review! Hope you have a wonderful day :) -Kashish

Rated 5 out of 5 stars

Filip very helpful

Filip very helpful. He did good deal for me.

28 April 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Hi Murshed! It’s great that Filip provided such top support and found a plan that really works for you. -Kishan

Rated 5 out of 5 stars

Samira was amazing and so professional

Samira was amazing and so professional
It was a great experience

25 April 2026
Unprompted review
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Reply from Three UK - 3Store Chiswick (High Road)

Hey Sabrina, it’s wonderful to hear Samira’s expert approach made such a positive impression. Thanks for sharing! -Suhaas

Rated 5 out of 5 stars

Came to the three Chiswick store for…

Came to the three Chiswick store for some questions and help regarding plans. The trainee Yaseen was very helpful and covered everything I needed help with. Couldn’t have asked for a better outcome.

20 April 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Hi Uzma, it’s great to hear about your visit to our Chiswick store. We’re really pleased that Yaseen was able to support you with your questions and make sure everything was covered. It’s great to know you left with the outcome you were hoping for. -Shivam

Rated 5 out of 5 stars

Homa is a good assistant and very…

Homa is a good assistant and very helpful i would recomend her anywhere

9 April 2026
Unprompted review
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Reply from Three UK - 3Store Chiswick (High Road)

Hi John, we’re delighted Homa provided such attentive support and left you feeling well cared for. Your recommendation means a lot to us. -Shivam

Rated 5 out of 5 stars

Everything is great in this store

Everything is great in this store. I found Huma assistant manager very helpful. Whenever I am stuck I visit store and she sorts out my account. Thanks

8 April 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Amazing, Hoang! We're glad to hear that Huma provided a positive experience and was able to assist you. Your feedback means a lot to us. -Afaq

Rated 5 out of 5 stars

Great experience with Three

Great experience! Shahzil explained everything so well for the set up of my new broadband router. He even got me a better deal and laid out all options. Very good selling skills, smiley and polite. Highly recommend

6 April 2026
Unprompted review
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Reply from Three UK - 3Store Chiswick (High Road)

Hey Aurore, that’s brilliant! We’re thrilled that Shahzil made your experience so positive. Thank you for this amazing 5⭐ review! -Veronica

Rated 5 out of 5 stars

Shahzil at Chiswick 3

Shahzil could not have been more helpful. Perfectly attuned to our needs (and understanding of our ignorance). Clear information, sound advice and prompt, efficient service.

1 April 2026
Unprompted review
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Reply from Three UK - 3Store Chiswick (High Road)

Thanks so much, John! We’re absolutely delighted to hear how brilliantly Shahzil supported you. His instinctive understanding, clear guidance, and smooth, efficient approach truly set the tone for an exceptional visit. -Manavata

Rated 5 out of 5 stars

Filip was super helpful

Filip was super helpful - very grateful for a great customer service - thank you!

31 March 2026
Unprompted review
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Reply from Three UK - 3Store Chiswick (High Road)

Thank you, Nella! We’re delighted to hear Filip provided the support you needed and made your visit a positive one. Your kind words mean a great deal. 😇 -Prabhjeet

Rated 5 out of 5 stars

Shahzil was very kind and explained…

Shahzil was very kind and explained very well all the issues I have had. Very professional service.

19 March 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

That’s what great service looks like! Walking in with a challenge and leaving completely at ease shows how Shahzil turns obstacles into smooth solutions. Thanks for letting us be part of your day, stay awesome. -Ashifa

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, shahzil is exceptional

19 March 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Hey Joginder, it’s fantastic to hear that Shahzil made your visit so seamless. Your feedback means a lot to us, and we’re thrilled he left such a positive impression. 🥰 -Kashish

Rated 5 out of 5 stars

Efficient, helpful staff

The employees I spoke to were all friendly and patient, and quickly determined the best way to help with my query. Everything I needed to know was explained concisely and I’d be happy to go back for further advice if needed.

9 March 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Thanks for this fantastic 5⭐ review, Naomi. We're so happy to hear that the team were able to provide you with such excellent service. Have a great day 😊 -Jade

Rated 5 out of 5 stars

The staff continue to do an amazing job…

The staff continue to do an amazing job they always look after me. Shahzil has always been very helpful and always does more than he needs to

17 March 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

🌟 Thank you for your wonderful feedback! It’s fantastic to hear the team continues to look after you so well, and that Shahzil goes above and beyond to provide such helpful support. 🙌😊 -Shivam

Rated 5 out of 5 stars

Polite and very helpful

Polite and very helpful

13 March 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Hey Lisa, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John

Rated 5 out of 5 stars

Yaseen was really helpful

Yaseen was really helpful, helped me get 2 new sims.

8 March 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Hi Karam, we're thrilled to hear this! 💙 Yaseen made everything smooth and hassle free while helping you get new SIMs. Thanks for sharing your experience! -Neha

Rated 5 out of 5 stars

The two colleagues where very helpful…

The two colleagues where very helpful Samira and Yaseen help me choose my phone. I would definitely recommend to a friend.

8 March 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Hi Colum, thanks for sharing; great to hear Samira and Yaseen guided you to the right phone, and thanks for telling your friends about us. -Kishan

Rated 5 out of 5 stars

Excellent service from samira

Excellent service from samira. Answered all my questions.

7 March 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Thanks a ton, Frederick! 🎉 We’re so glad everything went perfectly with Samira, and we can’t wait to welcome you back again! 🥰 -Kashish

Rated 5 out of 5 stars

Happy with service

Happy with service

6 March 2026
Unprompted review
Three UK - 3Store Chiswick (High Road) logo

Reply from Three UK - 3Store Chiswick (High Road)

Philip, you've made us smile! 😊 Thank you for the amazing 5 ⭐ review. Wishing you a fantastic day! -Afaq

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