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Rated 1 out of 5 stars

This is even a real shop it's a scam! They have stolen a the merch on their website from keepitpersonalclothing.co.uk and are trying to pass it off as their own. Don't order, they don't even own or ma... See more

Rated 1 out of 5 stars

Awful awful awful. Take your money and then disappear. Unfortunately after ready the other 1 star reviews it appears we have all had the same treatment. Order in October 2024 for Christmas. After chas... See more

Rated 5 out of 5 stars

Saw ThreadRody on my tik tok for you page and thought their products looked really cool! I am highly satisfied with the and quality of customer service! After a misprint with my item, I reached out t... See more

Rated 5 out of 5 stars

Both items that I ordered where very cute! I love the designs and the material is very comfortable (especially on the sweatshirt). The company was very friendly when we interacted over instagram. Only... See more

Company details

  1. Clothing Store

Written by the company

Threadrody is a small studio, and we feel lucky to have you visit our store. Thank you for being here, we are truly grateful <3! We take great pride in our attention to detail and the love we put into each product. Every item is made with care and passion Whether you’re looking to treat yourself or find a special gift for a loved one, Threadrody has the perfect selection to make a meaningful difference!


Contact info

2.6

Poor

TrustScore 2.5 out of 5

90 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Complete SCAM!

I ordered a sweater. No communication, no shipment. It's been over 3 months and I've heard nothing. They have stolen my money and refused to give me a refund.

6 December 2023
Unprompted review
Rated 1 out of 5 stars

DON'T ORDER FROM THEM

DON'T ORDER FROM THEM. THEY ARE SOOOO FRAUDULENT!

I'm overboard and was sooo attracted to their TikTok videos. I ordered 3 items: 2 hoodies and 1 T-shirt. The quality is so bad. It's not worth the spent money. The color is ugly despite the photos on their website. As I mentioned, I ordered from aboard and they missed 1 of my item. Really? And it is the most expensive one. Nice! They don't reply my DM on TikTok. I can't call them because I'm overboard. I can only contact them by email and really don't know when they will check or reply to it. Many people reported the same thing already. My order is over $100 which is a lot of money. I regret my action. DON'T COPY ME! STAY AWAY FROM THEIR PRODUCTS, YOU GUYS!

26 September 2023
Unprompted review
ThreadRody logo

Reply from ThreadRody

Hi,

We hope this message finds you well. Firstly, we would like to express our sincere apologies for any inconvenience you've experienced. We take your concerns seriously, and we want to assure you that we are actively investigating the situation to understand and resolve the matter.

Upon receiving your complaint, we immediately reviewed our transaction logs with our payment processor, Stripe, to gain insights into the specific transaction related to your purchase of the sweater. Our records confirm that the transaction was processed securely through Stripe, a reputable and trusted payment platform known for its robust security measures, including SSL encryption and PCI DSS compliance.

If you have any questions, we hope that you can feel free to contact us.

Best regards,

Rated 5 out of 5 stars

They are one of the best stores I’ve…

They are one of the best stores I’ve ever dealt with, and their customer service is amazing they answered asap and help you at whatever you want and the most important thing is their products is amazing and beautiful, it won’t be the last time for me to buy anything from them🩵🩵

9 October 2023
Unprompted review
Rated 1 out of 5 stars

Never got my item

Never got my item. They never answer when I ask where it is just send an automatic email saying it has been shipped but it’s been 4 months and I still haven’t received it and the tracking number the give me doesn’t exist. Can’t get a refund either.

1 July 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM THEM

DO NOT ORDER FROM THEM. i order 2 taylor swift crewnecks back in august. waited a couple weeks. emailed asking when my order was shipping. got told that it shipped but was returned to them. then they said they couldn’t ship to my house address. (because they never shipped it). asked for a refund and got told they would give it to me. and they haven’t responded to any emails. i commented on their tik tok. and dmd them on tik tok and they just read my messages but don’t respond. they are a scam!!! and just steal peoples money.

29 September 2023
Unprompted review
Rated 1 out of 5 stars

Confused where my package is

I ordered a embroidered crewneck on august 20th. I received tracking information on 9/19 but it states “Label has been created USPS is awaiting the item”. I contacted USPS and they confirmed they did not receive the item. I’ve reached out to the seller to only be given a response “we’re sorry for the delay, please wait another week”. The website states it would be about 2-3 weeks to ship but it hasn’t shipped in over a month! Please help
Update: the seller is going to contact USPS to status/update my order. I’ve sent a few emails to the seller and got a response once I commented on their tik tok.
Update: I have sent multiple emails, commented on their TikTok’s multiple times asking for an update. I ordered this over a month ago with no real update… they said they would contact USPS but my status hasn’t changed. I checked my spam folder, TikTok account, and I have not received an update. Did anyone else have this same experience?

20 August 2023
Unprompted review
Rated 5 out of 5 stars

Amazing experience!

The shipping only took like two weeks and i live on Europe! The material is soft and amazing and i would totally recommend them if ur a swiftie🫶🏼 I love the sweatshirt i bought!

21 September 2023
Unprompted review
Rated 5 out of 5 stars

Perfect Hoodie

ITem came all the way from the US to UK in an amazing five days. I was expecting to wait months until I found out it wasn’t going to take long. The quality of the hoodie is perfect

15 September 2023
Unprompted review
Rated 5 out of 5 stars

Love my products

took a little while to come in, but I expected that as it’s a small business so I didn’t mind! Great prices so I was a little skeptical how the quality would be, but I got 2 crewnecks and a tshirt and all great quality and crew necks are sooo soft!! The threading is beautiful and I’m super happy with how they look. Definitely recommend!

14 September 2023
Unprompted review
Rated 4 out of 5 stars

Love it

Took a little to come in, but when it did i was shocked on the quality and just the overall look of it. Definitely recommend!!!

10 September 2023
Unprompted review
Rated 5 out of 5 stars

My review

I loved the pieces I picked out! Some of them came later than I thought but I loved the experience and love the clothes.

6 September 2023
Unprompted review
Rated 5 out of 5 stars

Made with love

Beautifully made. I wanted a change on my sweatshirt and got back to me quickly and exceeded soo well.

9 September 2023
Unprompted review
Rated 1 out of 5 stars

Customer service is terrible!

Customer service is terrible!! My daughter worked to save money for a TSwift sweatshirt. She purchased it, and it’s been a month now. I’ve emailed, and gone on their website chat. No response. Where is the $40 sweatshirt my daughter ordered. She’s 12. She’s so disappointed!

UPDATE: After the response they gave on this review, I went to double check my spam, and nothing. The only new email from them was updating the status as shipped after they saw my review. Thank you for finally shipping it, but it does not change my review one bit. I had to write it to get a response obviously. 9/7/23

UPDATE: We got the sweatshirt in the mail. It was vacuum sealed and I could tell immediately it was the cheapest fabric. We opened it, and it’s this felt like stretchy material. NOT worth $40. Buyer beware.

1 September 2023
Unprompted review
ThreadRody logo

Reply from ThreadRody

Dear Alaina Wright,

I'm genuinely sorry to hear about your daughter's experience and the disappointment this has caused. We sincerely regret any inconvenience.

Upon checking, I'm glad to inform you that the TSwift sweatshirt is currently in transit and is scheduled for delivery on September 8, 2023, via USPS. You can track the progress of your order with the following information:

Tracking Number: 9214490221581601590816
Tracking Link: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490221581601590816
We understand the anticipation and sincerely appreciate your patience.

I'd like to extend my apologies for any delay in our communication. We did respond to your emails on both August 25th and September 1st. It's possible that our responses might have ended up in your spam folder, but we're here to assist you every step of the way.

If there's anything else we can do to ensure your daughter has a seamless experience with us, please don't hesitate to reach out. We value your feedback and thank you for your understanding.

Warm regards,
Thread Rody

Rated 5 out of 5 stars

The best shirts!

I have ordered two shirts for myself and 4 of the kids shirts. I get compliments every single time I wear my shirts. I've shared the website with complete strangers because they wanted the shirt so badly. All of the kids I bought shirts for love their shirts as well. On top on the shirts being the absolute cutest shirts, they are also very comfortable and made well!

1 September 2023
Unprompted review
Rated 5 out of 5 stars

First time ordering, won’t be the last!

The shirts shipped fast - even after I got an email saying they had a high order volume & it might take a little extra time - it did not and after seeing the quality work, it would have been just fine if it did! The shirts are So cute! I am so pleased with how they turned out - even a little better than they photographed when I ordered them. I got my cousin & one of my sister in laws an Eras tour ghost edition shirt and they're going to love them!!

23 August 2023
Unprompted review

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