Your packaging has improved orders coming quicker, plants retaining their freshness, sometimes. Couriers need to read the packaging, This way up does not mean delivery upside down or side ways, a... See more
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About Thompson & Morgan
Written by the company
Welcome to the official TrustPilot profile for Thompson & Morgan
Thank you for sharing your reviews with us. Your ratings and comments are important to us, as these insights help us to grow and improve, just like the plants we love!
Discover the latest gardening products that will help you transform your outdoor space. From vibrant plants and delicious vegetables to gardening accessories, our selection ensures every gardener, whether novice or expert has something to choose from. Shop on our website or app today.
Contact our customer care team
Our Latest Special Offers
Flower Plants, Shrubs and Trees
Flower Seeds
Flower Bulbs
Vegetable Seeds
Vegetable Plants
Fruit Plants
Fruit Trees
Sign Up To our email offers
Join our gardening club
Contact info
Poplar Lane, IP8 3BU, Ipswich, United Kingdom
- 0333 400 0033
- ccare@thompson-morgan.com
- www.thompson-morgan.com
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Haven’t received my order
Haven’t received my order. Haven’t received any updates on my order.
Plants Damaged & Ignored by Customer Sevices
Unfortunately the honeysuckles I received were badly damaged. I understand these things can happe so I filled in the contact form on the website.
Had someone from Thompson & Morgan bothered contacting me to sort out my problem I would not have been giving such a bad review.
So basically, I wasted my money and got ignored by customer services.
Always great service thank you and when…
Always great service thank you and when there is a problem it is handled quickly to resolve thank you
To request a copy of my order
To request a copy of my order, this was actioned very quickly
The plants this year is one of the best…
The plants this year is one of the best one thing l complained about packing with green netting on marigolds and you said l could have a voucher or more plants l heard nothing more l am now a member of gardening club the money off offers very good thanks
Margaret Cowell
I ordered two small hanging baskets- …
I ordered two small hanging baskets- one was delightful (reds/purples/pink and the other one I think was Gardeners Choice (kind of lucky dip?) . Anyway it was pretty bedraggled on arrival and I couldn’t really identify it! Anyway it’s now rallied a bit and I think it’s an orange begonia! Well they weren’t expensive so it’s the luck of the draw I guess! Sue B
Ordering from Thompson and Morgan
Ordering the plants that I required was easy and the service that I received from Thompson and Morgan was excellent. However, perhaps a change of courier is needed as I was supposed to receive the plants on the Thursday but I did not receive them until the following Monday evening (even though I telephoned the courier's office twice to find out what had happened to them). I thought that they would probably be dead because of the extreme heat. I am pleased to say that we planted them out and some of them are now flowering. I will use Thompson and Morgan again when I need more plants for my garden.
Excellent and attentive customer…
Excellent and attentive customer service. I will be shopping here again.
Healthy Plants Promptly Delivered
I ordered some plants in the recent sale and I was very pleased with the quality, price and prompt delivery.
I have now potted them on and they are doing well.
I often deal with Thompson and Morgan and their plants are usually very healthy and a good price.
Ordered hand shears and they arrived…
Ordered hand shears and they arrived very quickly.
The last plants ordered although…
The last plants ordered although reduced cam in a very poor condition
Good healthy plants, great price
Just had delivered my box of plants from Thompson & Morgan, really well packaged and in great shape. Will definitely order from this company again
the cannus plants were all .
the cannus plants were all , dried out the seed heads all shivelled up , they might come back but idoubt it .
Excellent service and excellent plants
plants are patheticall small and have…
plants are patheticall small and have shown no growth in a month since it arrived
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