Thompson & Morgan Reviews 

91,925
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 17,942 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent service, finding the company reliable and easy to deal with. Many highlight that plants arrive in great condition, well-packaged, and delivered on time, contributing to a positive overall experience with product quality. Conversely, a small portion of people felt dissatisfied with product quality or order accuracy, occasionally receiving plants that were damaged, dried out, or not matching descriptions. These issues were sometimes attributed to inadequate packaging or courier handling, leading to items arriving in poor condition. Additionally, some customers mentioned delays in delivery or a lack of communication regarding their orders.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and condition upon arrival. Many customers praise... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers expressing satisfaction with the... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising timely and... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers found the ordering process easy... See more

Service

Customers had positive experiences with service, often praising the excellent quality and efficiency, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Your packaging has improved orders coming quicker, plants retaining their freshness, sometimes. Couriers need to read the packaging, This way up does not mean delivery upside down or side ways, a... See more

Rated 4 out of 5 stars

Purchased the Anemone offer of 175 bulbs for £5 plus postage. Arrived on time and in good condition. Five varieties with each bag labelled as containing 35 bulbs. Only slight complaint is that one of... See more

Rated 4 out of 5 stars

I bought 3 agapanthus x 9cm potted plants but I was a little disappointed with the quality of the plants. The leaves were stained with a white spray - I don’t know what they had been sprayed with. The... See more

Rated 3 out of 5 stars

While I'm pretty sure T&M do their best to send out quality plants to customers. I feel they let themselves and customers down by their choice of delivery company. Without exception every plant I rece... See more


Company details

  1. Garden Center
  2. Flower Market
  3. Gardener
  4. Land Allotment
  5. Plant Nursery
  6. Seed Supplier

About Thompson & Morgan

Written by the company


Welcome to the official TrustPilot profile for Thompson & Morgan

Thank you for sharing your reviews with us. Your ratings and comments are important to us, as these insights help us to grow and improve, just like the plants we love!

Discover the latest gardening products that will help you transform your outdoor space. From vibrant plants and delicious vegetables to gardening accessories, our selection ensures every gardener, whether novice or expert has something to choose from. Shop on our website or app today.

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Contact info

3.8

Great

TrustScore 4 out of 5

92K reviews

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Asks customers to review

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3.8

All reviews

(91,925)

17,908 reviews in the last 12 months

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Rated 1 out of 5 stars

Plants Damaged & Ignored by Customer Sevices

Unfortunately the honeysuckles I received were badly damaged. I understand these things can happe so I filled in the contact form on the website.
Had someone from Thompson & Morgan bothered contacting me to sort out my problem I would not have been giving such a bad review.
So basically, I wasted my money and got ignored by customer services.

13 May 2026
Rated 4 out of 5 stars

The plants this year is one of the best…

The plants this year is one of the best one thing l complained about packing with green netting on marigolds and you said l could have a voucher or more plants l heard nothing more l am now a member of gardening club the money off offers very good thanks
Margaret Cowell

6 July 2026
Rated 4 out of 5 stars

I ordered two small hanging baskets- …

I ordered two small hanging baskets- one was delightful (reds/purples/pink and the other one I think was Gardeners Choice (kind of lucky dip?) . Anyway it was pretty bedraggled on arrival and I couldn’t really identify it! Anyway it’s now rallied a bit and I think it’s an orange begonia! Well they weren’t expensive so it’s the luck of the draw I guess! Sue B

6 July 2026
Rated 4 out of 5 stars

Ordering from Thompson and Morgan

Ordering the plants that I required was easy and the service that I received from Thompson and Morgan was excellent. However, perhaps a change of courier is needed as I was supposed to receive the plants on the Thursday but I did not receive them until the following Monday evening (even though I telephoned the courier's office twice to find out what had happened to them). I thought that they would probably be dead because of the extreme heat. I am pleased to say that we planted them out and some of them are now flowering. I will use Thompson and Morgan again when I need more plants for my garden.

15 June 2026
Rated 5 out of 5 stars

Healthy Plants Promptly Delivered

I ordered some plants in the recent sale and I was very pleased with the quality, price and prompt delivery.
I have now potted them on and they are doing well.
I often deal with Thompson and Morgan and their plants are usually very healthy and a good price.

4 July 2026

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