Think Insurance Reviews 

1,185
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly and helpful staff members who take the time to explain insurance policies clearly and thoroughly, ensuring a smooth process. People truly appreciate the exceptional customer service and efficient support provided during policy renewals and inquiries. However, some customers also noted unexpected extra charges regarding mileage adjustments and expensive policy cancellation fees. A few reviewers felt deeply frustrated when dealing with administrative mistakes and unhelpful communication when problems occurred. Some consumers also reported losing money and facing difficulties when trying to resolve simple issues.

What people talk about most

Staff

Customers report extremely positive experiences with staff, highlighting their helpful, polite, and... See more

Service

Consumers find service to be excellent, describing staff as helpful, polite, and professional. Reviewers... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional assistance and clear... See more

Price

Clients share ambiguous opinions on price, with many reviewers reporting competitive renewal quotes and good... See more

User experience

Customers consistently note positive experiences with user_experience, highlighting that the entire process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I think the rep was called Steve.... he was polite and made my experience less hassle than whst can be expected with some insurance companies.... I've been with Think insurance for about 5 years now a... See more

Rated 5 out of 5 stars

Honestly Rob explained everything in detail and hassle free. Sorted everything out in 30 min or so but felt like minutes. That’s how simple Rob explained everything. Amazing customer service. Highly r... See more

Rated 5 out of 5 stars

Phone call from Jack ref insurance quote, very friendly and explained every thing I needed to no about my insurance quote. Very competitive quote from Think Insurance. I can't praise them enough.

Rated 5 out of 5 stars

I was very pleased with Stephen the way he help me with my insurance the service was very helpful. I am glad that I'm having my insurances with your company. Thankyou.


Company details

  1. Money & Insurance

Information provided by various external sources

Who Are Think Insurance And What Do We Do?


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,185)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Regret going with this company

Awful company, they charge you for everything including the black box not working which is the companies problem not mine. Don’t go with this insurance company if you want constant threatening emails and messages or extra charging costs

5 February 2025
Unprompted review
Rated 5 out of 5 stars

Helpful

Jason was really helpful and thorough. He explained everything very clearly and was polite and patient.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

this is my first time buying insurance…

this is my first time buying insurance for my car and i had a brilliant experience. i had rob and he was very friendly and helpful. he helped me with all my questions and needs to find the best insurance to fit me. i would 100% reccomend.

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Great help

Great help, good prices, likely I will stay with them for longer than one policy. Happy customer

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, Luke was very helpful and patience with all my questions. Luke went through everything in detail and made sure that i knew everything i needed to know, highly recommend. Thank you!

7 March 2025
Unprompted review
Rated 1 out of 5 stars

This is 3rd class company.

This is 3rd class company.
Also un-trained staff.
They not give you direct access on MID to Add and remove cars.
Think 100 time before buy insurance with this 3rd class broker.

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Campervan insurance

I spoke to Ellie a few times over a few days, and she was always friendly and helpful in dealoing with my enquiries and quotes, especially regarding additional drivers, before I eventually renewed my insurance

28 February 2025
Unprompted review
Rated 5 out of 5 stars

I am a returning customer for a 3rd…

I am a returning customer for a 3rd year because, at Think Insurance they always offer me competitive prices for my motorhome and the staff when you need to speak to them are always pleasant, friendly and very helpful. Today I had the pleasure of speaking about my renewal with Ellie, she answered all my questions with professionalism and quickly gave me answers that I understood clearly. The renewal process was quick and no issues. Thanks ☺️

5 March 2025
Unprompted review

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