The WATCH Lab Reviews 

What a helpful couple of guys, able to resurrect a long stopped watch that has been passed down to me, absolutely recommended

Nottingham outlet. Visited this morning and saw Sam. What a pleasant guy. Replaced the battery on my Omega watch within 30 minutes of dropping it off. Outstanding service. Thank you

Sarah’s welcoming smile on a grey miserable Monday was just what the doctor ordered. She was very professional & friendly, I was very pleased with the service I received & glad to have my watch back in good working order - thank you

The watch was handed over and I was given an estimate and a time to return, unless I received a text. I did indeed get a text 30 mins before the 'go back time'. Only half the work needed doing so they charged me half. Very honest and polite guys

Friendly helpful and quick service at reasonable cost. Much cheaper than maker's quote and ready in 24 hours.

Knowing this gem is in Colchester is fantastic, normally weeks worth of waiting for a battery change is nailed down to an hour at Fenwick.. With exactly the same methods and accreditation! Highly recommend these lovely local professionals :)

Great service from Tony

⭐️⭐️⭐️⭐️⭐️
WatchLAB is absolutely fantastic! I’ve participated in several focus groups through them, and every time has been smooth, professional, and genuinely enjoyable. The team is organized, respectful, and makes you feel truly valued as a participant. The topics are engaging, the communication is clear, and the payouts are as prompt as possible.
I especially want to shout out Laila, who went above and beyond to help me during a recent study. She was kind, responsive, and incredibly professional—making the whole process seamless and stress-free. It’s rare to find that level of care and attention in research settings, and it made a big difference.
If you’re looking to share your insights and get paid for your perspective, WatchLAB is the gold standard. I recommend them to anyone curious about market research or just wanting to be part of thoughtful conversations that actually make an impact.

I sent a vintage Avia ladies' 9ct gold watch and gold link strap for assessment as it had not worked for years. My mother bought the watch for my 18th in 1967 for £22. I was supposed to have the gold strap as well but my father had become unemployed due to illness so I waited a few years for the strap to be added, after my mother had saved the money. A watch of sentimental value. The cost for repair was quoted at £215.
Watch arrived, beautifully packaged. Went to put it on but one hand was rolling around in the glass. Sent it back. Suggestion was that it had been shaken off in transit!
Received watch. Put it on for 24 hours to check it. It fell off my wrist in pieces after a couple of hours. The inside works, all out of the watch case and on the ground. The glass fallen out too.
Decided it must be a fluke. Put it back together. Later it was working fine so...
Put the watch on another time. Fine for several hours then - it all fell off my wrist again in pieces. Began to inspect the watch. The back was no longer tight on the case and rocked back and forth about the spindle. And, I noticed a dent in the back casing which was never there before and is not to be seen in the original photo of the watch which I had been required to supply. The dent could only have come from someone missing the removal groove and hitting the case instead whilst removing the back.
Very crossly sent it back yet again. Received message that the dent had been corrected and the back tightened.
Received watch back. The back appears tight but the dent is still just the same. I haven't yet tried wearing it and have wound it to see if it's still going in 24 hours. (It's the old fashioned mechanical type of watch). Having a dent on the back of a watch affects its value and this is a solid gold watch. I had hoped to leave a perfect behind me. I'm 76 and not in great health now. No compensation or even official apology offered.
I am not happy at all with this company and obviously would never use them again.

Chris was a combination of friendly and professional.
He completed the change of batteries and undertook pressure testing within the time he stated.
Watches reset with a guarantee provided

I shouldn’t really leave this review because they still have my watch! I took my watch into the Liverpool branch 3 weeks ago for a replacement glass. I was charged £79.99 and told it would be ready in a week and I will get a phone call
I didn’t receive a phone call so I called in with my son and they said that it should be done for Monday and she would call me. I was going on holiday on the Tuesday and wanted the watch for then.
I didn’t get a phone call so I phoned them and they said that it wasn’t back
I went on holiday and phoned them the day after I got back
She’s now said that there’s a hand missing! I’m devastated the watch has great sentimental value to me.
She promised me a phone call later that day, once again I didn’t get a phone call.
I’m going to call in the morning and if I have no news, I’m gonna tell her to get my watch back into the shop refund me my money and I will take it elsewhere with the extra expense of buying a new hand for my watch. I’ve never been so disappointed in my life. Why does a simple thing like replacing a glass go so wrong!
Why do companies get away with incompetence like this!!

I asked how much for a new Casio battery replacement in Reading ...... £50 !!!!!
Last time I had it done it was £15 but I don't live near where I last had it done
Bought a battery for £3.49 and did it myself

Placed two vintage watches with Watch Lab. Both watches were left to me by my father who died in 2002. The first watch just needed the glass reinstated and cost £65. The second watch needed a service, the estimate for this was £550, which I thought was exorbitant so didn't go ahead. I asked for the watch to be returned and I had to wait 3 weeks after Watch Lab had already had it for a month. Recently the first watch for some reason was not keeping good time so I took it to my local Timpson's for a new battery. The technician had great difficulty trying to open the watch to replace the battery. This has not been a problem in the past, so I can only surmise that the problem with the back of the watch has happened since it was with Watch Lab. I wouldn't trust Watch Lab to rectify the problem and would be concerned how long they would keep the watch. I am now left with two watches which have been reliable until Watch Lab had they in their procession

I first went to Watch Lab Leicester about 3 weeks ago with a broken metal watch strap. I was served by Cameron who was extremely helpful and thought that he might be able to repair the strap . A few days later he was successful with the repair and called me to collect it. The cost was very reasonable compared to a new strap. Today I went in with another watch that needed a new o-ring seal. I was served by Dominic. He was also very friendly and helpful. He did not have the correct size seal available but fitted me a similar one for no charge . I was very impressed with his helpful attitude.

This is feedback based on my experience today at The Watch Lab in the Oracle Reading.
Having arranged some custom work to a watch via email, I went to their shop in the Oracle and was confronted by an individual whose very rude ways left me with no choice but to leave. This guy, Sebastian is his name, was from the outset bothered to have to leave his personal call because a customer had shown up at the booth.
I cannot express the rudeness of this individual throughout his interaction with me. I do not think he is fit to work in a customer facing environment.
Politeness and kindness to customers is something no company should skimp on.
I was shocked at being treated the way he did and will never approach this company anymore.

I have just had a terrible experience at the watch lab at Silverburn Shopping centre, I went to have a battery replaced and ended up with a broken watch, first they removed and replaced the battery charge £34 when I went to get it back they said the crown ( the winder)for anyone who doesn’t knows what that is, as this was ok when I put it in it seems he broke it he said this would cost me a further £49 to fix,as I thought this was ridiculous and I wouldn’t be able to change the time I asked him to remove the battery, when he opened the watch to remove the battery he couldn’t replace the back as he said there was now a seal ring missing from the back that would need replacing, so I ended up with a broken watch that was only needing a new battery when it went in, so I would not advise any one to use this place, disgusting, by the way he said the rotary battery was £34 and the jewlers I took it to after I left him said there is no such thing as a rotary battery, so robbing GET.

Fantastic immediate, helpful and skilful service from the York branch. Highly recommended

I went into the Trinity watch Lab and had an excellent service. He repaired my watch, change a battery, cleaned the watch and set it up all in 20 mins. I believe his name was HH. 10/10 I will use them again

Was at bluewater watch lab to get some links taken out of my watch , Matt who helped me was very friendly and chatty , had my watch done in no time , thank you very much.

Visited the watch lab a few times, we found the service in Colchester fabulous. Both Hannah and Matt were helpful knowledgeable and friendly. We have recommended them to all our friends.