By the time I came to The Watch Lab in Fenwicks, Colchester I had been told by various jewellers that they couldn't fix my watch. Hannah took a long look at my watch and accepted the challenge,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Took a watch to them this morning after being quoted a cost of £255 by jeweller for a small repair and battery change. To be fair the jeweller recommended the watch lab. Repair and battery replacement... See more
Company replied
I visited the Watch Lab Trinity Leeds today and the service I received from the lady was absolutely excellent so I decided to leave a review. Her technical skills were first class and also great advi... See more
Company replied
Emporio Armani watch taken in as long hand was fixed at 12 o'clock. Watch was initially checked and as initial inspection showed further investigation was required. We returned a coupke of hoyrs lat... See more
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Company details
Written by the company
The Watch Lab has been operating from our purpose-built Service Centre in Preston for 20 years, where our team of expertly trained professional watch technicians and watchmakers repair a range of brands whether Vintage, Automatic, Mechanical or Quartz. As a member of the British Watch and Clockmakers Guild we operate to the highest industry standards and both our branches and workshop use all the latest technical equipment from Switzerland and Germany. We also have a national chain of Watch Lab branches and kiosks that are conveniently placed in some of the UK’s most visited shopping centres from Southampton to Glasgow and from Bristol to York. Many common repairs can be completed on-site within the hour by our friendly branch staff who will be more than happy to help you or alternatively we offer our high quality, full insured Battery and Reseal 7-day postal service for watches under £2500 in value.
Contact info
United Kingdom
- customer.support@timpson.com
- www.thewatchlab.co.uk
4.1
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 2 weeks
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Strap repair
Ken H
Just been to Chris in meadowhall. He fixed strap issue in 15mins and for £5
Where others said needed new strap for £50. Excellent service.
28 April 2025
Unprompted review
Reply from The WATCH Lab
Hi Ken,
Thank you for sharing your positive experience with Chris at Meadowhall! We’re thrilled to hear he was able to fix your strap quickly and affordably.
We appreciate your kind words and hope to help you again in the future!
Great Quick Service
I noticed my TAG watch’s second hand was gimping (I don’t wear it much these days).
I live in Edinburgh l, so I went into Chisholm Hunter at the Gayle shopping centre where I purchased it from 10 years ago (replaced the battery there before). They charge £105 for a replacement battery but take 4-6 weeks to do it.
WatchLab take 1 hour, in my case it was just under 50 minutes and received a text when it was ready.
I was impressed and felt this was super efficient.
I’d highly recommend the kiosk.
Battery replacements have a 2 year warranty.
12 April 2025
Unprompted review
Reply from The WATCH Lab
Thank you so much for sharing your experience with us. We’re delighted to hear that you were impressed with our quick and efficient battery replacement service!
Your recommendation means a lot to us, and we’re glad we could provide you with convenient service and peace of mind with our 2-year warranty.
If you ever need any further assistance with your watch, please don’t hesitate to get in touch.
Great Service
I brought a necklace in for repair and the 2 guys were extremely friendly, helpful and knowledgeable. I would highly recommend the Watch Lab Manchester
5 April 2025
Unprompted review
Reply from The WATCH Lab
Thank you for your kind words! We're thrilled to hear our team at Watch Lab Manchester provided friendly and knowledgeable service. Your recommendation means a lot to us — we look forward to assisting you again!
WATCH Lab York - Recommended
WATCH Lab York - Polite, friendly and knowledgeable staff each time I've come in, provided a cheaper and quicker alternative to my watch fit issue after I made a request to replace the bracelet, showing that they care about their customers experience rather than trying to make a quick quid. Wouldn't go anywhere else in the future.
5 April 2025
Unprompted review
Reply from The WATCH Lab
Thank you for your fantastic feedback! We're delighted to hear our York team provided friendly, knowledgeable service and offered a solution that truly put your experience first. Your loyalty means a lot to us — we look forward to helping you again in the future!
Tom and his colleague was very helpful…
Tom and his colleague were very helpful and attended to my watch repair whilst I waited. They were very attentive and empathetic.
Highly recommend.
2 April 2025
Unprompted review
Reply from The WATCH Lab
Hi there! 😊
Thank you so much for your kind review! We’re so glad to hear that Tom and his colleague provided attentive and empathetic service during your watch repair. We truly appreciate your recommendation and look forward to assisting you again in the future! 🙏✨
Highly recommend Watch Lab in Romford
Highly recommend Watch Lab in Romford. Brilliant service
9 March 2025
Unprompted review
Reply from The WATCH Lab
Thank you so much for your wonderful recommendation! We're thrilled to hear that you had a brilliant experience at our Romford branch. We strive to provide excellent service, and your feedback means a lot to us. If you need anything else in the future, we're always here to help!
Did what he said he would, when he would and in the process quoted
Josh was professional and helpful. He completed the work in the time frame he stated. He recognised that my watch was of sentimental value.
8 March 2025
Unprompted review
Reply from The WATCH Lab
Thank you so much for your kind review! We're thrilled to hear that Josh was able to assist you professionally and with care, especially considering the sentimental value of your watch. We truly appreciate your feedback and are happy to have been able to meet your expectations. If you need any further assistance, don’t hesitate to reach out!
Watch Lab Southampton- West Quay
Watch Lab Southampton- West Quay - fantastic service. We have a “special” watch. Not especially valuable in itself but of sentimental value. Had a problem with the bracelet clasp. They fixed it free of charge whilst we waited. I asked if there was a charge. “No sir, have a great day was the response”. Fantastic service is harder to find these days. Have been using them for years on and off but it is nice to feel valued.
1 March 2025
Unprompted review
Reply from The WATCH Lab
Thank you so much for your amazing 5-star review! 🌟 We're so happy to hear you had such a great experience at Watch Lab Southampton, West Quay. It means the world to us that we could help with your special watch and make you feel valued. 😊 We truly appreciate your loyalty, and we’ll keep striving to offer fantastic service every time! 🙌
Best,
Caitlin
Rolex service experience 🌟🌟🌟🌟🌟
I am a regular here had 3 watch now service with watch lab and I have to say another fantastic experience had my Rolex serviced and the communication all the way through has being excellent and customer service has being 10/10 grant has kept me updated on the watch all the way from start to finish and went to pick it up and needed a small adjustment on the bracelet so it fit me perfectly a chap called Nathan helped me out and did a fantastic job getting the fit right for me brilliant team at the watch lab looking forward for doing more business with you guys 🌟🌟🌟🌟🌟
17 February 2025
Unprompted review
Reply from The WATCH Lab
Thank you so much for your fantastic feedback! 😊 We’re thrilled to hear that you had another excellent experience with us and that both Grant and Nathan provided top-notch service throughout your Rolex service. It’s always our goal to provide clear communication and excellent customer care, and we’re so happy to know that it made a difference for you.
We truly appreciate your continued support and look forward to helping you again in the future!
Best regards,
Chloe
Customer Care Team
Great friendly service
Great friendly service and a perfect result. Will happily use again, if I'm in Milton Keynes
17 February 2025
Unprompted review
Reply from The WATCH Lab
Thank you so much for your kind words! 😊 We’re thrilled to hear that you had a great experience with us and that you’re happy with the result. We’d be more than happy to assist you again whenever you’re in Milton Keynes!
Thanks again for choosing us, and we look forward to serving you in the future!
Best regards,
Chloe
Customer Care Team
Quoted a ridiculous price for changing…
Quoted a ridiculous price for changing a watch battery.
Like many other people I have read about and spoken to, I went to a proper jeweller and had a battery replaced for a fraction of the price that the Watch Lab were wanting to charge me.
This was a dress watch that didn’t require sealing for water resistance.
15 January 2025
Unprompted review
Reply from The WATCH Lab
Hi Ian,
Thank you for sharing your experience! We're really sorry to hear that the price didn’t meet your expectations. We always strive to offer fair pricing, and we understand how frustrating it can be when the cost feels excessive. Your feedback is valuable, and we'll be sure to look into this. We're glad you found a more affordable solution at your local jeweller, and we appreciate you taking the time to share your thoughts with us!
Thanks Chloe
Very happy with the service I received…
Very happy with the service I received today battery replaced in my omega sea master,20mins later received notification watch was ready to be collected.thank you
1 February 2025
Unprompted review
Reply from The WATCH Lab
Hi Ben,
Thank you for your great review! We're so pleased to hear you had a positive experience with your Omega Sea Master battery replacement. It's wonderful that everything was ready so quickly!
We appreciate your feedback and look forward to serving you again in the future.
Customer Care A+++
18 January 2025
Unprompted review
Reply from The WATCH Lab
Hi AK,
Thank you so much for your fantastic review! We’re thrilled to hear you had such a positive experience with our customer care. We truly appreciate your support and look forward to serving you again soon!
Dads Precious Watch
I took my father’s watch to be repaired it required 2 numbers replaced on the dial, a
service, a new battery I received a text to say that it was ready for collection on the 11 01 25 on the 18th January I went to collect it and it was not ready!!!
I wasn’t really surprised because when I took it to the shop the lady behind the counter was quite surly and disinterested in what I was asking to be done she obviously had not submitted my detail request
I am in my 80s disabled and to be told it wasn’t ready was disappointing and inconvenient however the young man today was totally the opposite he was extremely helpful I went away for about 20 minutes to the watch being ready when I returned
I suggest that the young lady is given a pep talk and to work on her contact with customers or given apersonality pill !! Because it doesn’t help the company to have staff like her
18 January 2025
Unprompted review
Reply from The WATCH Lab
Hi Jo,
We’re very sorry to hear about your experience, and we truly understand how disappointing this must have been for you. It’s great to hear that the young man who assisted you was helpful, and we’ll certainly address the concerns you’ve raised with the team. Your feedback is important to us, and we appreciate you bringing this to our attention. Thank you for your patience, and we hope we can serve you better in the future.
Got some links taken out
Got some links taken out, fast and perfect.
30 December 2024
Unprompted review
Reply from The WATCH Lab
Hi Craig,
Thank you for your great feedback! We’re so glad to hear that the service was quick and perfect. We appreciate your support and look forward to assisting you again soon!
My visit to the Trafford centre.
Antonio was fabulous! Very polite and respectful. I was panicking as I thought I damaged my watch and I am very happy it was just the battery. Antonio is a credit to the business. As a person who works in retail I understand the job! What a great service. Thank you ☺️
30 December 2024
Unprompted review
Reply from The WATCH Lab
Hi Noah,
Thank you so much for your kind words! We’re thrilled to hear that Antonio provided such excellent service and helped ease your concerns. We’ll be sure to pass along your compliments to him. We truly appreciate your support and look forward to welcoming you again soon!
Amazing customer service
Amazing customer service. Was rushing last minute and Antonio was happy to help and got a watch battery when short on time. He explained the price and was very reassuring my watch was in good hands. Very helpful and will 100% be coming back in the future. Thank you Antonio for the excellent service.
23 December 2024
Unprompted review
Reply from The WATCH Lab
HI BB,
Thank you for your fantastic feedback! We're so glad to hear that Antonio provided you with excellent service and made sure everything was taken care of, even under time pressure. We’ll be sure to pass along your kind words to him. We look forward to welcoming you back in the future!
Excellent Service
Excellent Service, my 17 year old Rado watch is working perfectly and looks brand new - Will be using the Watch Lab in the future, very professional outfit.
17 December 2024
Unprompted review
Reply from The WATCH Lab
Thank you for the great feedback, I will be sure to pass on your comments :)
Absoloutly amazing service
Absoloutly amazing service. Met Cameron today who was a wealth of knowledge. Talk about profeahional. He made me feel welcome and confident to work with him. Highly recomend so much so i made an account just to review!!!!
6 December 2024
Unprompted review
Reply from The WATCH Lab
Thank you for the positive feedback, this is lovely to hear. I will be sure to pass your comments onto Cameron :)
Josh at Watch Lab Milton Keynes was…
Josh at Watch Lab Milton Keynes was very helpful and very capable and did a great job of repairing a much-loved pen that I've had for over 30 years. 10/10
28 November 2024
Unprompted review
Reply from The WATCH Lab
Hi,
Thank you for your kind words! We're so glad to hear that Josh was able to help with your pen repair.
It's wonderful that we could assist with something so meaningful to you.
We'll be sure to pass along your feedback to him!
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