Bought two terrariums and they were both beautifully made and carefully delivered with helpful care instructions. Will buy again as they offer a great variety of products that make excellent gifts.
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Wasn't sure if this would make delivery in one piece but nicely surprised by the way it was packaged most carefully as it took a while to completely unpack. Not in at time of delivery but left in s... See more
Bought as a present for our first anniversary. My partner loves it. The plants were in great condition and all the decorations and other bits were fantastic. Will definitely order from here again! Pro... See more
This company sells such beautiful products. The ready made terrarium are beautiful , carefully packaged and delivered and last years. The kits are easy to use and a pleasure to build.
Company details
Written by the company
A passion for indoor plants and using them to bring any space to life is at the heart of everything we do; from personally picking the most gorgeous plants, glass containers to hand-crafting our stunning terrariums. Our patented technology means we’re the only supplier of fully assembled terrariums.
Contact info
United Kingdom
- info@theurbanbotanist.co.uk
- www.theurbanbotanist.co.uk
4.9
Excellent
385 reviews
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Reply from The Urban Botanist
Hi Lucy, Thank you so much for your positive review! We’re happy to hear that your order was delivered on time, well packaged, and in fantastic condition. Thank you for choosing us, and we hope you enjoy your purchase!
Anne
Great gift idea.
Really great product, well packaged and decent instructions on assembly and care. It was a birthday gift and luckily i ordered it a few days in advance as delivery was a day later than I requested hence dropping 1⭐️.
I also ordered the tweezers which i’d recommend as it looks easy to get your hand inside but once the first few plants are in space is a bit tighter and their really useful.
8 July 2024
Reply from The Urban Botanist
Hi Richie, Thank you for your review and for choosing our terrarium as a birthday gift.
We’ve looked into your order, and we can see that the delivery date requested during checkout was 9th July. Upon checking with the courier company, we’ve confirmed that the parcel was delivered on the requested day. We’re sorry for any confusion that may have occurred.
We’re thrilled to hear that you’re happy with the terrarium and found the packaging and instructions helpful. Your recommendation of the tweezers is much appreciated and will surely help others with their assembly.
Thank you again for your feedback, and we hope the terrarium continues to bring joy!
Best regards,
Anne
A reasoably good kit but could do with a few tweaks
The kit was good & my son enjoyed planting his terrarium. But the delivery wasn’t nxt day as paid for & I think the ivy plant included in this set is pretty rubbish plant to include. It hasn’t stopped my son enjoying his new terrarium but I don’t think it’s a great plant when there are more interesting & fitting plants.
27 June 2024
Reply from The Urban Botanist
Hi, Thank you for taking the time to leave a review and for choosing our terrarium kit for your son.
Upon checking your order, we can see that next-day delivery was not selected during checkout; only our standard delivery option was chosen. In this case, our processing time is up to 3 working days. We also noted that your order was placed on 26th July and dispatched by us the next day to ensure it reached you promptly.
Regarding the ivy, we understand that plant preferences can vary. The ivy is included as part of the terrarium kit you purchased, but we do offer other kits that do not include ivy. We strive to create kits with a variety of plants so that everyone can find something they like. We’re glad to hear that your son still enjoyed planting his terrarium, despite your reservations about the ivy.
Thank you again for your feedback, and we hope your son continues to enjoy his terrarium!
Best regards,
Anne
Beautiful terrariums
Beautiful terrariums , I'm a little late writing review as I bought in 2022.
My terrariums look fab still I have never watered they are left to their own devices and are doing great.
Customer service was very good and answered very quickly.
30 June 2023
Unprompted review
Reply from The Urban Botanist
Hi Angela,
Thank you so much for your lovely review! We're thrilled to hear that your terrariums are still looking fabulous and thriving on their own. It’s great to know our customer service was helpful too. Thanks for sharing your experience!
Anne
Delivered with care & on time plants…
Delivered with care & on time plants were in excellent condition as was the terrarium sent as a present and well received would highly recommend
20 June 2024
Reply from The Urban Botanist
Hi Mick,
Thank you for your kind words! We’re so glad to hear the terrarium was well received and arrived in excellent condition. We appreciate your recommendation!
Anne
The terrarium was exactly as described
The terrarium was exactly as described. It came very well packaged and delivery was quick. Highly recommend this seller.
29 May 2024
Reply from The Urban Botanist
Hi Christal,
Thank you for your wonderful review! We’re delighted to hear that the terrarium met your expectations. Your recommendation means a lot to us!
Best regards,
Anne
Made this purchase for a birthday…
Made this purchase for a birthday present. The parcel arrived on time, well packed with no damage. Recipient thrilled.
16 April 2024
Reply from The Urban Botanist
Hello,
Thank you for your lovely review! I’m so glad to hear the gift arrived on time and in perfect condition. It's wonderful to know the recipient was thrilled!
Best regards,
Anne
Amazing beautiful gift .
Amazing beautiful gift .
Very professional and well packaged delivery
22 April 2024
Reply from The Urban Botanist
Hi Nicolq,
Thank you for your kind words! I’m delighted to hear that you found the gift amazing and that the delivery was professional and well-packaged.
Best regards,
Anne
Delivered as advertised
Plants turned up promptly and were packed well and ready to plant. Good job!
12 April 2024
Reply from The Urban Botanist
Hello,
Thank you for the great feedback! I’m glad to hear the plants arrived promptly and were ready to plant.
Best regards,
Anne
Exactly as ordered
Exactly as ordered. Great selection. Only thing that stopped me giving a 5 star was the delivery service which never arrived on time.
16 March 2024
Unprompted review
Reply from The Urban Botanist
Hi Clare,
Thank you for your review and for your kind words about our product selection. We're sorry to hear that the delivery service let you down. Please contact us so we can check the delivery details for you and see why it didn’t arrive on time.
Best regards,
Anne
Fabulous 👌
Great communication, quick delivery, very well packaged, Amazing item, absolutely beautiful, thank you so much, will be back.
21 February 2024
Reply from The Urban Botanist
Hi Angle,
Thank you for your fantastic review! I’m thrilled to hear you loved the item and had a great experience with our service. We look forward to welcoming you back!
Best regards,
Anne
Item arrived really quickly in perfect…
Item arrived really quickly in perfect condition. Looks fantastic in my front room. Even my cat that is usually totally unenthusiastic about everything keeps staring at it.
21 February 2024
Reply from The Urban Botanist
Hi Simon,
Thank you for the wonderful review! I’m so glad to hear the item arrived quickly and looks fantastic in your front room. It sounds like even your cat is a fan!
Best regards,
Anne
The present was a real success with the…
The present was a real success with the recipient. How it will continue to flourish, so-to-speak, depends now largely on the informed care of the terrarium as well as what was put in it originally. I am glad I found you and I think I will return to you in future.
5 February 2024
Reply from The Urban Botanist
Hi Waltraud,
Thank you for the lovely review! I’m so pleased to hear the present was a success. With a bit of care, I’m sure it will continue to flourish beautifully. We’re glad you found us, and we look forward to welcoming you back in the future!
Best regards,
Anne
Terrarium kit plus plants…
We ordered a terrarium kit plus plants for our daughter-in-law's birthday. The items were delivered promptly and were of good quality. We thought there was a problem with the order. The communication with Anne at the Urban Botanist was handled quickly and politely and the problem was us misreading the details on the website. We would definitely use this company again.
30 January 2024
Reply from The Urban Botanist
Hi Pete and Sue,
Thank you for your kind review! I’m so glad to hear the terrarium kit and plants were well received. I’m happy we could clear up the confusion quickly. We appreciate your support and look forward to assisting you again in the future!
Best regards,
Anne
Great terrariums and above and beyond service
I bought the ready-made terrarium with a bonsai tree for my husband's birthday. He's always wanted a bonsai tree and a terrarium, so this seemed like the perfect combination.
The package arrived very quickly and was beautifully packaged. Unfortunately, the delivery company didn't seem to be very careful with the parcel, and the glass had a crack. I emailed Urban Botanist's customer service about the issue. I still can't believe how helpful and efficient they were in resolving the problem. They went above and beyond, ensuring a replacement was sent to us promptly. So as a summary of the story: the terrarium looks absolutely stunning in our living room!
24 January 2024
Reply from The Urban Botanist
Hi Carlota,
Thank you so much for your wonderful review! I’m thrilled to hear that the terrarium was the perfect gift for your husband. I’m sorry about the initial issue with the cracked glass, but I’m glad we could resolve it quickly for you. It’s fantastic to know the terrarium now looks stunning in your living room. We appreciate your kind words and support!
Best regards,
Anne
Reply from The Urban Botanist
Hi Caitlin,
Thank you for your kind review! We’re glad you’re happy with your purchase!
Best regards,
Anne
I can’t even express how good The Urban…
I can’t even express how good The Urban Botanist was with my order. I had a ton of questions and then issues with the delivery. Not only were they so kind and got in contact straight away but made sure that I was happy with the outcome. They clearly care about their customers and their products. Cannot recommend enough.
30 January 2024
Reply from The Urban Botanist
Hi Charlie,
Thank you so much for your incredibly kind review! I’m so pleased we could assist you with your questions and resolve the delivery issues to your satisfaction. We truly care about our customers and are thrilled to know you had such a positive experience. Your recommendation means the world to us!
Best regards,
Anne
Very nice product
22 January 2024
Reply from The Urban Botanist
Hi Richard,
Thank you for your kind review! We’re glad you’re happy with your purchase!
Best regards,
Anne
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