AWFUL! I ordered a present for someone on the 29th of April. It is now the 18th of MAY and it still has NOT arrived. I emailed them MULTIPLE TIMES and asked for a refund. Radio silence. Customer servi... See more
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See what reviewers are saying
What a great company! I had a mix up with an order and it was dealt with efficiently and politely. It makes such a nice change to find an online company who care about their customers, and, if somethi... See more
Company replied
I wanted to buy Christmas gifts from smaller businesses this year. I managed to find the item I wanted through The Unusual Gift Company, it was cheaper than elsewhere and that included the postage. T... See more
Company replied
I still havent recieved my Karlsson clock having paid over £200 plus extra for next day delivery. Ordered 31st December. Have called, emailed and left a message on their FB page and absolutely ZERO co... See more
Company replied
Company details
Contact info
1A Canalside Business Park, Tattenhall, CH3 9BD, Chester, United Kingdom
- info@unusualgiftcompay.com
- www.theunusualgiftcompany.com
3.0
Average
95 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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AWFUL
AWFUL! I ordered a present for someone on the 29th of April. It is now the 18th of MAY and it still has NOT arrived. I emailed them MULTIPLE TIMES and asked for a refund. Radio silence. Customer service is awful and I tried contacting Evri, they cannot do anything either. DO NOT BUY FROM THIS COMPANY! My order never came and no refund either!!!!
29 April 2023
Unprompted review
DO NOT USE THIS COMPANY!!
Absolutely disgusted with the customer service I've received, placed an order well over a week ago was informed would be delivered within 48 hours and had no contact from seller since, tracking information is out of date and when I've contacted Evri I'm informed tracking doesn't exist for the item! Emails and Facebook messages have been ignored, DO NOT BUY FROM THIS COMPANY!
17 April 2023
Unprompted review
I’d give zero stars if I could
I’d give zero stars if I could. Order not received and emails and Facebook messages have been ignored. I’ve had to get my banking provider involved to try and get my money back.
11 February 2023
Unprompted review
Excellent client service!
I ordered an article that got lost, which can happen. I contacted UGC client service and immediately got a response that they were sorry and they were sending the article again. I did indeed receive it a some days after. Very good client desk, helpful, efficient and very kind. And in the end, when we buy online, this is what we need! So very happy!
7 December 2022
Unprompted review
Never delivered item
Never delivered item, three emails sent and no reply, delivery company uses is atrocious, cheap and unreliable EVRI. Keep my £17 you snakes. Awful experience. I hope they go bust.
12 October 2022
Unprompted review
BEWARE - Don't buy from The Unusual Gift Company
BEWARE. Don't use this website, as many people say "fools and their money are easily parted..."
The Unusual Gift Company customercare email address starting with "support@" won't respond to you and ignores any aftersales contact, beyond dissapointing and unprofessional people. AVOID
12 August 2022
Unprompted review
Very professional.
I placed an order with UGC.
I received the wrong item.
Within a few minutes of sending an email to inform UGC of their mistake, I received an apology and was told to keep the item and that they will send me the correct item .
I was very impressed with the speed which they delt with my complaint and how
They resolved it.
I am a happy customer!
Danielle YATES(Rossell)
10 April 2022
Unprompted review
Excellent customer service
I attempted to buy a music centre from them as they offered the item they wanted at the cheapest price but when it arrived it was damaged. I contacted them by email and they responded straight away. Their supplier couldn't provide a replacement so they went the extra mile and tried to find another source for the product. When that failed they offered me a full refund. Very prompt, helpful and courteous customer service.
12 February 2022
Unprompted review
Review on wine bottle salt and pepper grinders
I bought these as Xmas gift for a member of the family the quality is excellent I would highly recommend these to anyone in fact I am going to order another set.
Thanks
12 September 2021
Unprompted review
Reply from Theunusualgiftcompany
Hi Joanne
Thank you so much for this review and that you loved our products so much - we should all treat ourselves more! Your review really has made our day.
Kind regards
Reply from Theunusualgiftcompany
Hi Tim
Thank you so much for this review - Im glad you love this product and hope for many years of never spilling your drink again.
Kind regards
I bought a mug I was specifically…
I bought a mug I was specifically looking for an unfortunately the design started to come off a month or so afterwards so I emailed them asking if I could have a replacement or refund and they refunded me very quickly. I'd definitely buy from them again and recommend them, great customer service.
18 July 2021
Unprompted review
Reply from Theunusualgiftcompany
Hi Samantha
Thank you so much for writing this kind review. Our customer service team will be so happy to hear this. Sorry the mug wasn't up to scratch and that everything was resolved quickly.
Can't wait to see that you buy next!
Kind regards
Great range of stock
Great range of stock, arrived quickly with no fuss. Price was great and delivery was quick and easy. No complaints really, would recommend and probably come back again.
28 June 2021
Unprompted review
Reply from Theunusualgiftcompany
Hi Karl
Thank you so much for writing this fantastic review, this will make our small little team so happy to hear! You have made out day!
Can't wait to see what fun thinks you buy next.
Kind regards
animal cuckoo clocks… 🐵🐶🕰
We ordered two animal cuckoo clocks from the unusual gift company. We had a sheep one for years until it stopped working and we were so happy to find these two clocks for the grandchildren to enjoy.
They came in good time at all and have been working perfectly,
Thankyou UGC
Pamala and Ian
27 June 2021
Unprompted review
Reply from Theunusualgiftcompany
Hi Pamala and Ian
Thank you for taking the time to write this lovely review! I hope the grand children enjoy their clocks for many years to come like you enjoyed yours too!
Kind regards
I ordered on the 16th of may
I ordered on the 16th of may, and all i got was a confirmation email, order didnt even ship
25 May 2021
Unprompted review
Reply from Theunusualgiftcompany
Hi Raphael
I'm so sorry we were unable to help you with your order and that you felt let down. We felt we did everything we could to keep you informed but realise you feel we had fallen short. I wish you all the best finding this product elsewhere.
Kind regards
Reply from Theunusualgiftcompany
Hi John
Thank you so much for this 5 star review! Our customer service team will be delighted with this! Can't wait to see what you order next!
Kind Regards
My friend recently lost her husband
My friend recently lost her husband. She's not one for flowers, so instead of the usual bunch of blossoms, I got her a couple of cheeky gifts from theunusualgiftcompany. Cheered her waaay up! Thanks TUGC!
22 April 2021
Reply from Theunusualgiftcompany
Oh my goodness this is so so lovely. Check your UGC account. There may just be a little something there so you can treat yourself for being so fabulous x
Excellent product, great fun.…
My last weather stick was broken when a crow sat on it, but it still worked after being taped!! I love being able to look out and see an accurate weather forecast, so after my original stick finally gave up I bought another one.I look forward to many happy years.
16 April 2021
Reply from Theunusualgiftcompany
Hi Marjorie
I'm so glad you have your new weather stick and I bet its very happy at the moment! Thank you so much for this lovely review, it really has made our day!
Kind regards
So prompt to receive my package- will…
So prompt to receive my package- will be buying again
14 April 2021
Reply from Theunusualgiftcompany
Hi Alice
I'm so glad your item arrive on time and you'll come and shop with us again. We have been working really hard with covid and hearing this has made our day! Thank You
Kind regards
Item I wanted was out of stock despite…
Item I wanted was out of stock despite allowing me to order
Really disappointed unfortunately
10 April 2021
Reply from Theunusualgiftcompany
Hi Josie
I'm sorry your order wasn't available. Sometimes out stock levels are out and we email when we are packing to let you know they are out of stock and refund immediately. Sometyimnes human error gets the better of us. Sorry this has let you down
Kind regards
Very poor delivery
I ordered the product with a 2-5 day delivery on the 2nd of April and it is still yet to be seen
10 April 2021
Reply from Theunusualgiftcompany
Hi Alex. Thanks for your feedback. Have you emailed your enquiry to us via the website? If you can send us your order number we can look into this for you straight away. Thanks again.
Update: We have just checked tracking and can confirm delivery. Please can you confirm that this is the case? Thanks.
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